Monro Muffler Brake & Service

Bad Bad Bad
I will never go at this place again. The guy on the front desk was so rude and dishonest that I will never go again.

Absolutely dishonest. My wife took our vehicle in to *only* change the rear break pads, but they also did the rotors, which I knew were discretionary. I wound up paying almost $ 500.00 for something I was expecting to be less than $ 200.I had been in the week before to get the oil changed. It was my first time there and they treated me well enough. They even showed me that the rear pads were getting low. I asked about the rotors and was told it would be fine as long as I brought it in soon. We brought the car in as soon as we could but never expected that they would do this. They never called us with an estimate but instead just went ahead and did the more expensive job. When I called an attendant named Ken tried to claim that the listing in my oil receipt from the week before – showing work I had declined – somehow functioned as an estimate. (There is no amount listed next to these items.) They also tried to blame my wife by saying that she approved the work. This is probably the worst part of the ordeal. My wife is not a native speaker but I know so very well that she is fluent. I’m not sure how to interpret Ken’s suggestion that my wife did not understand what she was clearly telling them to do. I do know that there are many other international folks in the neighborhood – this is a big college town – and suspect that they try to do this sort of thing not so infrequently. It’s shameful to resort to this kind of thing, especially in such a small town where everyone knows each other.

I genuinely don’t understand all of the negative reviews on this place. I made an appointment, got an oil change and an inspection, and was out in the less than an hour. I don’t know if other people expected some sort of waiting room entertainment or chilled mint water, but I basically got exactly what I was looking for.
The manager was wonderful to me — he made sure to point out the things that needed work on my vehicle, but he didn’t pressure me into any additional services, like many places will often do to a beautiful damsel in distress (whose boyfriend wouldn’t come with her because he has better things to do like look at dumb pictures on the internet).
If you don’t want a garage to do garage-​y things to your car, I definitely recommend not going to one. But if you’re into that sort of thing, I recommend Monro. Quick, friendly, and totally affordable.

I went to Monro for a regular oil change today during lunch time. I was hoping to ask the manager if they have a time slot to do it so that I can leave the car there and grab some food nearby. However I had no chance to reach to him. The manager was constantly talking on the phone and completely ignored my existence. After a long waiting, say fifteen minutes, a mechanist came in to talk with him. I asked the mechanist who is standing by the manager if they have time to change oil. He replied it’s up to the manager. The manager had clearly heard my question but showing no care. I thought i’ve shown enough respect after another several minutes’ waiting, and asked the manager for just one moment. But he refused without confronting my eyes. Finally he had done his job, and told me the schedule is full in the recent three days. I felt humiliated and was really pissed. This is what I had after such a long waiting. He could tell me so while «doing his job». He totally wasted my time. Hence he had no respect to people. As a foreign student, I couldn’t help thinking that I had just experienced a real-​life case of what shouldn’t happen in modern America.

They will mess with your tires when you just go in for an oil change without your consent. Especially if you have a car with different size tires. That causes driving to be unsafe. Then, when you leave their store, they will ask you to buy new tires and say you will have trouble without admitting what they did. Very unethical.