Larchmont Chrysler Jeep Dodge

I was in the market for a 2015 Wrangler Unlimited Sahara and stopped by Larchmont Jeep. I was glad that they weren’t pushy and were willing to answer my questions. I had several unique requests and they attempted to locate the car that I wanted. After searching high and low, I decided to order the vehicle. They worked out pricing and provided a range of options for me. The salesperson made himself readily available to answer questions and never gave me the «Hard Sell», that annoyed me when I visited other dealerships in the area. Throughout the process he kept me informed on delivery timing.
My car arrived before the estimated delivery and was exactly as requested. More importantly, they were able to improve on the leasing rate that we agreed too. There are few out there that would give the savings back to the customer after it was negotiated. I was thrilled about the savings and my new car.
When I picked up my car, we were able to wrap-​up the paperwork in less than 30 mins. I was not offered unnecessary coverage that would boost my cost. I am extremely happy with my purchase and my experience at the dealership. I would recommend them to all potential buyers.

I stopped in to take a look at a new 2015 Cherokee. I waited at the desk for 10 minutes before some grumpy lady pointed towards another area of the showroom to wait more. Nice welcome. Finally a guy name John appears. We talk and he shows me some options. At the end, he tells me he can email be pricing because he’s new and is still learning the system. Seemed ok to me, though I found it strange they would have him on the sales floor before he knows how to do the most basic tasks of selling a car (pricing to me is pretty basic stuff).
5 days go by, no email from John. Then on day 7, I get a text message from John saying how sorry he is for the delay in sending me pricing. He sounded pretty apologetic about it, so I let it go. Now, a month has gone by and I still have not heard a word from John or received pricing from this place. Such a joke. John seems like a decent guy, but get your act together mate. This whole place needs a kick in the ass. Here they have an eager buyer that doesn’t need much convincing for a new SUV and they totally blow it. With so many Jeep dealerships in Westchester, there’s no reason to work with these clowns. They don’t get it.
*Small additional footnote, the bathroom in the place is unreal. It’s so filthy, I didn’t know what to do. My own urine was cleaner than this bathroom. It was worse than a gas station bathroom on the side of the highway. No hand soap, no hand towels, random rolls of new toilet paper sitting on the wet floor behind the toilet getting soaked. Piss everywhere. Smelled like a dump truck. I could go on. It was comical.

Went to this dealer to get a feel of the new Jeep Grand Cherokee. I was very reluctant to walk in because of the pressure that I usually get from sales people, however when I got inside, I didn’t feel any pressure from any of them at all. I got a lot of information and all my questions were answered. I didn’t purchase anything yet but will definitely go back to this dealership when I’m ready to buy.

Terrible experience. Purchased a used 2012 grand Cherokee Overland Summit from Larchmont jeep. Spent $ 40,000 on the vehicle. I live several hours from the dealership got a ride to pick up the car and when I got there the Quadra lift air suspension buttons were blinking and the suspension system was not working. There was an engine light on saying needed service. Living so far away I took the car home brought it to a dealership near me and after having the car for a few days found the issue and repaired it. Not long after uncovered the blower motor was broken in the air conditioning and heating. Another trip back not long after… a broken swaybar. Noise coming from the shocks and suspension. And the issues continue.
After contacting the owners their advice was simply bring it back to them. I have missed work and now have to rent a car for $ 500 because of this inconvenience. Not only is the vehicle not fixed and heading back to the shop AGAIN for the suspension problem, one of the owners solutions was he would personally cut me a check for $ 100. Not acceptable. And now no call back from the owners after leaving messages… NOT ACCEPTABLE.

Too bad. It was a nice vehicle.
We leased a Jeep from them three years ago — had a good experience with the dealer (the price jumped when we actually signed the contract, but doesn’t it always?) — he was nice and didn’t pressure us.
I tried to bring it there each time it needed servicing, but each oil change took at least an hour and a half! With an appointment! And no loaner cars or rides were offered.
As the lease neared it’s end, I kept getting pushy calls from the receptionist telling me to come in and meet with them. Finally, I told her we weren’t renewing, buying, or leasing another Jeep — we fell in love with a Ford — she all but hung up on me!
Then, making an appointment for the «Surrender of the vehicle» bordered on ridiculous. Repeatedly I called, asking when I could bring it in only to be told now wasn’t a good time because their parking area had a lot of snow. I had cancelled our insurance, it wasn’t registered, and the plates weren’t even good anymore! Finally I called saying, «It’s now or never!» and brought the car back.
The day I returned the car, was a chilly 20 degrees outside. My son and I had no other vehicle or ride to get home — which was a mile and a half away. The agent used every excuse in the book to tell us (a 47 year old mother and an 8 year old boy) why he couldn’t give us a ride that mile and a half. We walked home.
Too bad. It was a nice car.

Attempted to purchase a car here but the sales person had zero interest. He knew less about the car than I did and even misinformed me, telling me that the car was only available in a fully manual version. Needless to say this is untrue, I bought the semi-​automatic I wanted from another dealership.
Fast forward about a year — I contacted Larchmont CJD service department as I have a major mechanical issue with the car. They refused service (knowing that the repairs would be under warranty). They have such a terrible business model, I wouldn’t recommend them to my worst enemy.
I can only hope that CJD eventually pulls their franchise, they should not be allowed to have the names of Chrysler, Jeep or Dodge associated with them. Save yourself the stress and hassle — go elsewhere!

Worst place ever, on my 3^rd jeep and they tried to low ball me on trade in, by the time I left they jumped price up 3 times, who does that to a loyal customer, not only that but having a problem where my alarm goes off every 20 minutes and their reply was that they were too busy and had nothing for at least a week and the solution was to disconnect my battery every time I use car! What a way to treat someone who has been a customer for over 10 years, go any where but here please believe me!!! Sincerely Vincent Tardibuono, new rochelle ny

Tried to charge me for wiper blades that were unneeded. Wouldn’t give me my keys until I went into see the general manager. He said no problem, they would put the old blades back on. I waited, all the while my Jeep was in sight. After 15 minutes they brought me the keys. No one even went over to the Jeep. They never changed the blades in the first place. Very dishonest, I was shocked.

When buying a car or getting it serviced… you have to trust the people you work with and this is a place you can rely on.
I have found the folks at this family owned business friendly, direct and honest. Their low pressure no-​nonsense approach worked well for me. They communicated my service options well and in a timely manner. Additionally, they did their best to be cost conscious. What a great combination.
I have worked directly with the General Manager and have found her to be a genuine person with great integrity.

This dealership really made our best shopping experience they treat it us we respect and the best level of customer services. The client specialist Frank and the sales manager Eleanor were great to deal with. I highly recommend this jeep dealership went shopping for your next jeep.

Service is terrible — nice people, but totally inept. I brought our Jeep in for a specific repair — they took one look, threw their arms up and said «we really only know Chryslers». Why do they call themselves a Jeep dealer if they can only service the basic oil change?

If you want professional service, go somewhere else. I looked into Jeep in Larchmont because I felt it might be better to purchase from a smaller place then greenwich or white plains. But after they failed to pay off my trade in and then lied to me about it and then tried to pass it off as being due to mis-​filing paperwork, I think it is safe to say that I will never do business with them again and you should try another place too.
I try and give people the benefit of the doubt, but when you make a mistake and then lie about it, you are done in my book.

Best way to sum up this dealership… There should be a «zero» star option! Similar to the experience of other Unilocalers, the sales team isn’t knowledgeable about the products they sell. My father was promised that a vehicle came with an option that it did not have. We had great difficulty getting his deposit back. The owners are slimy; like old cold cuts. Buyer beware.

I’ve never seen such a lax sales force. The people here seem like they don’t want to be bothered, even when you inquire about buying a new car. What do I need to do to get some service, buy 3 of them?
Anyway after getting down to the brass tacks, I was disheartened to hear that their pricing was way off from the Chrysler website estimate. It wasn’t even close, and they showed no inclination to negotiate either.
Also, I have to say that I find it to be a major car buying turn off when I know more about the car models and features than the salesman does.
Would not do business with these guys. In fact, I’m driving 20 miles out of my way to avoid them.

Not exactly a car buying experience I would want to repeat:
1. My wife and I custom ordered a Jeep Wrangler in order to get a car with a manual transmission
2. They delivered the car, on time, but with the wrong color interior.
3. The sequence of events was that after we placed the original order, the salesperson called notifying us that the color we chose was no longer available
4. A day later, over the phone, we provided the salesperson another color choice, with a quick follow-​up call to also change the interior color to black
5. While the manager, Eleanor was professional and timely in returning my call, her response was not helpful.
6. We were advised that, even at our expense as we suggested, the car could not be repainted, or the interior changed. They would buy the car back (my request), but at a significant loss to reflect that it wasn’t a new car, and manual transmission cars are difficult to sell
7. We were told that we signed papers that reflected the incorrect order. That was correct, as the salesperson never made the change to the interior after our phone call.
Disappointing…

Awful in every way!
I recently went here for an inspection and diagnostic since my car seemed to be having a lot of issues. After getting back the quote I was advised by many people that I would be WAY over paying if I were to go along with their quote and to just have them do the inspection, change my battery, and get everything else done someplace else. This was a great plan except the service department decided to change my battery before performing my inspection, and now the car must be driven around town for at least 50 miles before I can have my inspection done! This is a HUGE inconvenience seeing as my inspection has expired and I got a ticket while parked outside of my house because they couldn’t do the inspection as asked!
Also, I dropped my car off with a little over a quarter tank of gas, and picked up my car not only empty, but filthy as well! It looks as if it were stored outside! I am new to Larchmont but back home the dealers always clean your car, especially if they keep it outside!
I will definitely not be bringing my car back here, EVER.