Staples

Been back and forth between this staples location and my office in Mamaroneck multiple times in the last few weeks.
I’ve dealt with seemingly every department in the store… And have been grossly disappointed every trip I make.
Not only is the store understocked, it is VERY understaffed.
An hour in «line» at the copy and print center because there is only one employee working it.
Twenty minutes in line at a register to purchase normal office supplies.
The only redeeming quality is that the the staff is nice, if only overwhelmed, every time I shop.
Will be looking for alternate locations next time I need to stock my office…

Great group of employees at this Staples! Thank you Regina, Danielle and Keidys for a great shopping experience.

If you’ve generally been to one Staples, you’ve basically been to them all. There’s very little difference in stores aside from who works there and how they do their job.
This Staples has the same layout and same (over) pricing as all their other locations. Most things were stocked neatly and pretty much everything I needed is exactly where it would be. The one thing about Staples I like is that no matter how many locations you go to, pretty much the format is the exact same — which isn’t the case with a lot of other chain retailers.
Of course Staples is pricey. I won’t ever buy from this company unless I’m lazy, desperate, or just for convenience. Most of what they stock can be found cheaper elsewhere or online. I don’t use Staples printing or copy area, so I can’t comment on their prices or ways with that.
I saw the other reviews about this place and the customer service — and I myself have had the garbage customer service experience at Staples, but not at this location. The one employee on the floor was courteous and friendly. The cashier was actually pleasant and friendly. Maybe I was there on an off night or maybe it’s not as bad as people have claimed. This is a Staples I don’t normally go to, so I can only speak for myself. I despise crappy customer service and always point it out, but there was none of that here the night I was at this location.
The parking lot is terrible. Staples shares this lot with other businesses — notably CVS and Mrs. Greens. It’s a badly formatted lot and almost a hassle to get in and out during a busy time (I have been in this lot several times before). So if you’re coming here, use caution because there are plenty of idiots who have licenses who can’t drive/​park to save their lives. None of this is Staples’ fault, but it’s worth mentioning to anyone who hasn’t been here before.
So overall an average Staples which should have pretty much what you’re looking for… in a Staples.

The cashier told me I was just a stay at home mom so what do I know. The manager Regina did not care she made this comment. This was in response to me asking for her name and managers name, which she refused to give. The employee actually refused to give her name or managers name (first name) My mothers staples card was not going through and they refused to call customer service. They told her to do it when she got home. Called corporate and was told they were supposed to call with her. Will never shop here and will take our business elsewhere. They also did not put my items in a bag. I then asked can I have a bag and she rolled her eyes and sucked her teeth and threw bag at me. She said she did not care about her job when I asked. But at least she has a job because I’m just a stay at home mom. I was treated this way in front of a very impressionable almost 4 year old and my one year old. I can see why this store has horrible reviews. The customers standing behind me on line actually came to my car and offered to be witnesses on way I was treated because they felt bad for me.

Same as the other reviewers. Abysmal customer Service. I hope Staples corporate see those reviews and fire the whole team and hire a real Manager. They do exist!
The cashier was mumbling with her eyes half closed: I thought she was on drugs!
I am done with that store.

I’ve never shopped in a store where the employees actually go out of their way to NOT offer customer service. Gave this store a try several times and will not return. Today, after tracking an employee down to ask to see an iPad keyboard/​cover (meaning, I was hoping to see the item outside of the clear security box to determine if I would be able to type on it) The employee actually held up the security package and said «see» (and he wasn’t joking).
I will go out of my way to avoid this Staples. Save yourself the aggravation and choose a different Staples or perhaps a different store altogether!

Bad customer service. I waited 10 minutes (no lines, just waiting at the counter for the right person to come off break) just to be told their print center had been down for 3 weeks. Why couldn’t any old employee tell me this when I asked for help the first time?

I’ve been to this Staples location several times before but after this last visit, I’ll go elsewhere. The last time I visited, I was greeted by an employee that was violently gathering carts together in the parking lot. By gathering, I mean he was VIOLENTLY shoving one cart into a stack of other carts.
The interior was mostly the same as other Staples’ except the lighting seemed dimmer and it was a bit more disorganized than I would expect.
The customer service was DISMAL!!! I went to checkout and the woman behind the counter immediately left to talk to another cashier. I turned around and asked, «Are you open?» She looked at me like I was an idiot and said «yes» then returned to the counter I stood at and promptly began to do other things, instead of ringing up my purchase. Finally, as I was purchasing tax software, she had to call a manager to get the product. That took way longer than it should have and it turned out that the employee that was slamming carts in the parking lot was the manager! As we waited for the manager to return with my TurboTax, I asked the cashier about the rebate with the software and the ink recycling program. She was clearly annoyed with me. I was able to see her name badge and at the end of our transaction, she covered her name badge with her arm — a very strange posture. I asked her name, and she mumbled it. This store is very, very sad.

Oddly dark and dirty. Maybe it’s the excessive black scuff marks on the linoleum that make it seem dark, or insufficient light that makes the floor seem dirtier than it is, but either way, there’s a slightly cave-​like feel to this Staples.
Other than that, it’s a Staples. Same selection as all other Staples, though i’ve never before seen a sticker like the one on the door here assuring customers that all employees had thorough background checks to ensure good customer service.