Dime City Cycles

I have been ordering parts from this company for years. There’s a reason they are the leaders in providing quality parts for your motorcycle build.
Everything always ships promptly, and with a hand written thank you note every time. Their customer service is on point; very knowledgeable staff, and they never hesitate to answer any questions you may have about parts you’re ordering.
A++

After placing a $ 1000 order of items that were supposedly «In stock» I had to wait nearly a month to receive most of them. I am still waiting on the last item to be shipped one month after the order was placed. Additionally two of the items that I ordered that were «custom built» by this company broke within the first week of usage. I contacted the company and was told that it was my own fault for not using locktite on one item they sent me (there were no instructions to use loctite in the package this item came in) and for the second item I was told I must send the broken half back to them so they can evaluate it and send me a replacement. CLEARLY after waiting a month for my items I should not have to wait an additionally two weeks for the item to be sent back and a replacement be sent out, with my own buisness if I ever had a customer as unsatisfied as I am I would send a full replacement via overnight shipping and I would send them a gift certificate to further EARN their business back. I sent numerous emails explaining to DCC that if they were to just respond to my emails and send me replacements for their products that broke I would be overjoyed and would surely return to do more business with them, but I have yet to hear any response.
Bottom Line: Would NOT recommend this company to a friend, they are obviously too wrapped up in their little tv show to treat customers with dignity and respect.

After ordering a part online around midnight, I got sucked into the site and decided to place another order. I looked at their FAQ to see if it would be an issue to combine the items. I read this:
In some cases orders can be combined and items can be added to an existing order. However we do not capture credit card numbers or any payment info from the original orders. So it’s much simpler if you place a new order, then call us or email us with the new order number and ask us to combine it with the other original order. If there is any overage in shipping we will then credit it back to the second order.
Figuring I was ordering the items when the shop was closed within an hour of each other, I figured it would be a simple process to get them combined. I did as they said, bought the second item, then immediately sent them an email asking to have them combined.
I didn’t hear anything back the next day, but instead received two separate shipping orders for the items. I emailed again asking why, but received no response. I sent them a twitter message a couple days later and they said to call the purchasing manager and he would «take care of me».
After explaining my situation again, he said that the shippers get in before everyone else to pack things up. I quoted the site saying the instructions clearly state to order the second item then send an email, but he kept repeating himself saying that it’s too late and there is nothing they could do.
I was going to order a ton of parts over the winter for my new build, but they just lost a customer for lacking the decency to refund me $ 13 based on the policy clearly stated on the site.