East Bay Animal Hospital

Dr. Moore has been taking care of my pets since 1996! She diagnosed my first cat with a very rare form of cancer when he was 2.5 years old, and in spite of a grim prognosis, he lived to be 13 years old. She and her staff came and laid him to rest at my house as he hated going to the clinic. In addition she sent a lovely plaster gold heart with his paw print and dates which I still have!
Dr. Moore has had my chickens in her surgery center as well, she can truly do it all.
My current Bengal is 15 and going strong.
I always recommend Dr. Moore to my friends, and many of the physicians that I know also take their animals to her. She is just outstanding.

I love Dr. Moore! She is brilliant and I trust her fully taking care of my yellow lab Rusty.
She doesn’t nickel and dime you. She only charges what is really necessary. I highly recommend her.

Warning: DO NOT USE THIS VET (ROBIN MOORE). The following is only one issue in a much larger behavior pattern I experienced over 4 – 5 years. Yes, it took me that long to switch vets because my dog seemed to like them and because they made it extremely difficult to get his records. I don’t even want to go into how wrong this place is in so many ways. I will tell you the worst of many bad encounters.
They pulled 22 of my small dog’s teeth WITHOUT TELLING ME. I knew he was having a cleaning and having 3 pulled. I have a cell phone, there were no missed calls (they never even claimed to have called me). They never apologized, they never made excuses, they just did not think I needed to be informed. It’s not even that it tripled the price that bothers me the most. It’s that they did a MAJOR medical procedure and change to my dog’s appearance without consent. I even called an attorney who said I have a really solid case. However, I decided not to pursue it, but everyone should know what they did.
I have about 3 more stories that are not as shocking, but are definite testaments to the lack of ethics, empathy, and common sense at this place. I’m not going to rant on anymore at this time though. It’s taken me 2 years to get around to finishing this review, as this happened several years ago but I’ve been too upset to ever finish it until now: I didn’t want to say anything in anger.
I firmly believe some vet association should review this operation. There should be some oversight here.

We have been going here for some years now. Several fur babies have passed on here in loving care. Dr. Moore and her staff are top notch in knowledge and caring. Currently 7 fur babies are seen here, doggies and kitties both. Prices are reasonable and the care is excellent.

I can’t say enough wonderful things about Dr. Moore and the staff at East Bay Animal Hospital. My cat has been going there since we got him, 12 years ago. He has had some serious complications in the last few years, requiring surgery to remove an abdominal mass, and has been thoroughly taken care of here. My cat, Casanova, lives up to his name at home, but he becomes a mountain lion at the vet. Even though he can be pretty scary to be around there, they all handle him with care and kindness and don’t treat him any differently because he’s a pain. They even joke about how «sweet» he is. They are always helpful when I call with questions and really make us feel like family. They don’t try to add unnecessary test/​procedures and are very open and honest about what they think would or wouldn’t help. Even though I had moved to Tampa and am now in St. Pete with him, I’ve continued making the drive there because of the wonderful service and care we get there.

Dr. Robin Moore and her staff are excellent. If you are looking for an extremely knowledgeable, highly educated veterinarian who is experienced and caring, Dr. Moore is it.
She carefully explains procedures, prognoses, diagnoses and tests. She takes the time to answer calls, offers Saturday and evening hours, does not pressure clients to do more than they are comfortable with and provides a lot of support when owners have to make the hard decision to euthanize.
We had to put our elderly cat down in 2010 and later had the misfortune of needing to do the same thing with our dog this year. I can honestly say that putting my kitty to sleep under Dr. Moore’s care was the better experience. Dr. Moore has a comfortable and quiet private room where we could cry and spend time with our cat; she and her staff took care of every detail in the most loving and compassionate manner. (When we had to put our dog to sleep, we had the misfortune of needing to do it after hours at the emergency vet and it was horrible; the experience made the entire situation much worse.) Dr. Moore not only sent us a card, she included bereavement information and later invited us to an informal remembrance ceremony that she holds for owners of pets who have died that year. I found the attention and care taken very comforting.
The front office staff are excellent, Ellen and Lynn are professional and friendly and office manager Terry is kind and always has a smile. The two techs in the back office and also very nice and quite knowledgeable.
Pet care can be costly but Dr. Moore always offers estimates and has no issue writing prescriptions when they can be filled at regular pharmacies. East Bay Animal Hospital also offers grooming and boarding for cats and dogs in large clean separate areas.
Parking is pretty good, unless it’s been raining and the parking lot floods, so wear your galoshes on those days.
I know that my dear babies are in good hands at EBAH and I highly recommend Dr Moore, her staff and their services.