Jim Corbet’s Ace Hardware

Quite a spread in ratings! Well, put us down at the five-​plus level. We were shopping for a new Weber gas grill and found to our delight that Corbet 1. Had the same or lower prices than anyone else, 2. Marvin thoroughly explained all the dozens of options, 3. They would assemble and deliver it, 4. Would do this for no charge (there seemed to be a sale going on) 5. Delivered it soon and when they said they would, and 5. The three-​person delivery team hung around and explained the finer points, such as whether covering the drip tray with foil is a good idea. This was w-​a-​y better than hauling home a box of parts from a big box store where the salespeople are of no help at all (a previous experience).

Most unhelpful staff I’ve ever encountered. I stopped by at 5PM yesterday to get 8 bags of mulch. I was using a normal cart which was quickly overwhelmed. A store assistant came out and I asked if he could find a bigger cart. He brought one over but then walked off… never offered to help load up the bags of mulch AND there were no other customers outside at all!!! The inside and had to chase down an attendant to help with checkout. When I asked the guy at the normal check out aisle he said there should be somebody outside… that was it… he did nothing else!!! I had to track someone down. Then after loading all mulch into my car I pushed the cart back to main entrance while two ACE attendants stood at the door and watched me push it all the way to them. They never said a word, never said thanks, never offered to come out and get the cart. And they weren’t helping anyone. They just were standing there.
I can see if one person was rude but this was everyone. Perhaps management needs to think about what’s important… customer service.
I doubt I’ll go back. I can get treated just as poorly at Home Depot…

Great store. We were big Corbet’s fans — and this new ownership has been great as well. Helpful salespeople, great selection, and love the new location.

So today they were a life saver, literally. I came in as soon as they opened with my pet Betta fish, who was stuck in a very dense cholla log. He wasn’t moving, I assumed he was stressed or worse, dead. The staff was very sympathetic and helped me in the back pry open the log with some of their tools. WE SAVED HIM. They didn’t charge me anything, and literally brought my fish back to life. I was so happy, and it was all thanks to them. Thank you so much, Atticus and I are so appreciative.

Geat store– very helpful. sales people.

I have lived in this area for many years, and I’ve always enjoyed shopping at Corbetts. It was a treasure hunt– you’d go there for one thing, and you’d end up finding some one-​of– a –kind trinket in the gift area that you never knew you needed. The staff was super friendly and helpful, making it a place I loved to frequent, even with my kids. Sadly, my last two visits to Corbetts have soured me. Both times, I have felt that the staff is totally disinterested in helping me. I entered the store at 5:30 this past week, and the staff did everything but shoo me out the door, because they were closing at 6:00. They didn’t want to make a key, they all stood by the door as I shopped, and when I asked for help with finding something, they looked at each other as if the loser would have to help me. I left the store at 5:45, and they were already bolting the doors. With help like this, I’d rather go to Home Depot, where at least they are friendly!

I love this place. Excellent customer service and family owned. Also decently priced. Check, check and check in my book. I’ll keep coming back.

I am an appliance technician in the Marin area. Today I was short one screw that would cause a major problem with my customers dryer. I went to Corbet’s and they had exactly what I needed and it was easy to navigate through the store. I’m happy, my customer was happy… Two birds, one stone!

Corbet’s Ace Hardware is a charm. Fabulous location, service, and goods. Everyone has always been very friendly and helpful, but recently I got over-​the-​top service from ERIC who went far beyond helping me choose a wooden dowel for my project (let’s just say there was measuring, sawing, dremelling, etc.) Thank you Corbet’s Ace Hardware for thriving in our neighborhood!

I think this place has great items and it is so wonderful to know you do not
have to end in a huge store wondering around to find a small needed item
for your house.
Check the kitchen area, it has everything. They have always been super helpful to me which I welcome, since my handy man abilities are very limited.
I truly believe in supporting the local stores and small business owners. After all they are our neighbors.

I was very impressed with service and selection when buying a gas BBQ. They even offered complimentary delivery to San Rafael that included assembly and instruction on use of grill

decent corner hardware store. it won’t replace Home Depot, but you should be able to pick up what you need for a small odd job or two.
I didn’t find the staff to be particularly attentive, but they were not unfriendly. stuff seems priced higher than Home Depot or lowes.
I’m all for local businesses, but hardware is one place where the big corporate chains have got it right.

Way to go Corbets great customers service. That’s something nice to experience.

I walked in to get some cooking and cleaning supplies, but got the impression that they suspected I was going to walk off with a non-​stick quiche pan under my skintight workout clothes. One staff member kept following me around and giving me strange looks, which made me super uncomfortable. I guess I’m not your standard hardware store customer.
I bought some hardwood floor cleaner from a cranky employee and made an easy decision: I’m not coming back.

Love this place. I have always found all the staff members quite helpful, cheery & chatty (I like to chit chat). I always run down there for everything from sandpaper to custom cut oil cloth table clothes. All kinds of cooking gadgets & canning jars

Recently I’ve been doing some projects around the house. This Ace is pretty close seeing as I’m in downtown larkspur, but from now on I think I’ll make the drive to Goodman’s.
Being in my early 20s I’m probably not the average customer in Jim Corbet’s Ace, and the staff makes sure that I realize that. The employees will follow me around the store, watching as I dig through the screws trying to find the right one. They do not offer help, I ended up filling and marking my own screw bags (Something you’ll never do at another Ace). They are making sure I’m not stealing anything, which makes me feel like a criminal, not a customer. When I do need help I am hard pressed to find someone willing to make eye contact with me. If I do eventually get help it is Always begrudgingly.
When being rung up I do not get a hello or good morning. Simply some drone scanning my items, I wasn’t even offered a bag. As I walked from the store with nine feet of chain dangling from my palms, I felt pretty upset.
The staff at this store obviously does not want me there, so I don’t think I’ll go back.

JIM CORBET’S PHONE REPRESENTATIVE EXTREMELY RUDE!!!
I called just wanting to find out the 4 digit merchant code in order to determine whether I would get bonus rewards back on my credit card. I was transferred to a guy who worked at Jim Corbet’s store, and he was extremely rude. He didn’t want to give me the 4 digit code saying that it was proprietary information.
I’d like to think this place is customer friendly, but this guy needs a serious lesson in customer service. The 4 digit code is not proprietary or confidential information in any way. Disgusting… Extremely disgusting display of poor customer service.

I am trying my best to patronize local businesses instead of big businesses. I also try to shop where I experience good customer service. It would have beeen nice if the woman who took my money smiled and said thank you.

This political hardware store is on my walking route.
In Corbet’s old location a few hundred yards down Magnolia Street, the mountain was beginning to move into the rear of the store. Bad for customers.
So the owner sought to move upto the corner of Bön Air, the empty bank building.
Not so fast, said the petty bureaucrats of greater metropolitan Larkspur.: You need a great many permits, public hearings and busy work of every description before we will allow you to do that. Say, at least two years.
Larkspur clerks and the town council were unimpressed by the mountain moving into the store.
So, we the people went political on them.
On my walk, I signed the petition next to Corbet’s cash register and soon joined the non-​violent post card and e-​mail campaign to let Corbet’s move out of the way of the mountain.
It worked. Corbet’s moved to the old bank building at the corner of Bön Air and Magnolia, and I stop in there occasionally to check on my political investment. It’s about the same size as the old place. Cleaning products are kept in the (open door) vault of the old bank.
I’m not sure what political message is intended there.

OK… I broke the Krup coffee glass carafe. I called Sur La Table and William Sonoma asking for a replacement carafe. They don’t sell replacement parts. My wife said call Mill Valley Hardware. Yes, they carry generic carafes but no 12 cupper and recommends Corbet’s. I’ve been to Corbet’s on a number of occasions finding hard to find items and the usual, but I didn’t expect to find the carafe. I called and they said yes, come on down. There it was, one 12 cup replacement carafe. I should just start my searches for items like this at the local independent general «type» stores in the first place rather than the big chains. Great store, good service.