Borman Auto Plex

We walked in and asked if we could test drive a Ford Focus, I know what I want in a vehicle and I know what price I am willing to pay. Instead of helping us to test drive the vehicle we requested, we were sat at a table and the sales guy asked us several sales guysy questions. He smirked at me when I told him my payment range (yes we saw that «A»). After the questions, he spoke with the sales manager and returned to us with the news that he had the perfect car for us and he was running to get it for a test drive. Now we specifically requested to test the Ford Focus, and as far as characteristics we said «super affordable, payment needs to be under $ 150.» «A» sure did bring us back a $ 20,000 Honda civic telling us it would be the best lease price. weird because the focus is only $ 13,000. Next time Borman, fulfill your potential customer’s requests, at least pretend to give a shit about what we want in a car instead of just your commission.

I tried to make an appointment for my first oil change. They don’t take appointments. When I drove there I was told it would be a 2 and half hour wait for a lousy oil change! Change your system please! Unless I want to wait a long time, I guess I just have to hope I’ll get lucky and get there sometime when there isn’t a long wait. Bad system!

I brought my car in the morning before I would be heading back to Ft. Worth. I had scheduled a time due to having many appointments later that morning. I had a low tire pressure alert and let the service advisor know so I bought «the works» which is a tire inspection/​rotation, fluid check, oil change etc. I stressed to have the tires looked at carefully due to my upcoming 700 mile trip. After I handed my keys to them the car didn’t move for an hour an 25 minutes. About 10 minutes after I handed the keys over a porter came and asked me if I had given them to the SA. I knew they were missing and that was confirmed when my car didn’t move for nearly 90 minutes. I missed two appointments that morning because of this. Worst part of this whole story? The day I got back to Ft. Worth my tire blows out going 70 down the highway. My local ford dealer found a nail in the blown tire and another tire! One heck of an inspection they completed on my car! I highly advise you find another dealer to take your car to.

sory ass warranty
the extended warranty they sale is nothing but a scam it sucks do not buy easy care the service department there can’t fix anything it covers they said they don’t have tools to fix an oil leak do not buy easy care it’s a big rippoff! also the car fax they use is bullshit i found that the diesel i got from them jokers was crashed bigtime front end damege if you chose to buy here watch out and do not buy easy care!

Shady sales staff. No honor there. Will get offended if you try negotiate a better price bad bad bad

Brand new Honda CR-​V. 7 miles on the clock. After a few days, the «Check Engine» light came on. And stayed on. So, we took it back in less than a week. They diagnosed it as the gas cap not put on properly. then TRIED TO CHARGE US! OK, except… the car still only had about 150 miles on it! We had never put gas in it! Someone at the dealership put the cap on crooked! Did I mention they tried to charge us? For THEIR screw up? I fear this is going to be typical for Borman, so we will go to the El Paso dealership from now on.
Oh, I pitched a bitch, and they wound up not charging us.

They are happy to take your money. In fact so eager that they’ll lie to you. My car has been to the shop 5 times. It’s a lemon. I’ve been patient and nice but not anymore. This experience has been upsetting to me. Im hoping to get them to buy the car back. I may end up getting an attorney. I would choose negative stars but I’ll settle for one star to post. Readers be careful. I don’t know If I can say what the car is, it starts with the letter F.

The wife and I decided to go to Borman and look at the new Honda CR-​V. We thought that their hard sell tactics might have changed. They haven’t! We were there for 4 hours the first day and informed we would be back the next day so they could do an inspection on my wife’s car for trade-​in. The next day we spent another 3 hours and it was like they didn’t want us to leave unless we bought a vehicle. We finally demanded the keys to our vehicle back and left. We will never go back to Borman. Hard sell tactics and low ball on trade-​ins.

I made an appointment online to deal with a Honda recall, and was emailed a confirmation. That would usually mean everything is ok, right? Wrong. When I showed up, the manager was perplexed that I was there. She wondered why I showed up, if no one called me, because if no on calls me, they don’t have the parts. I asked her if she would have rather me not show up since no one called me, she said «Yes.» They took my info, then said they’d call me. When I requested another Saturday appt, she said «We usually only do these M-​F (despite the gentleman behind me having the same issue fixed, on a Saturday).
It must be easy being the only Honda dealership for miles. You can have shit service, and it won’t matter. Maybe I’ll just head to El Paso anyways just to stick it to them.

I visited this dealership while driving a car from a different dealer in town and four individuals including the general sales manager came up to the window of my vehicle and refused to let me step out onto the lot while issuing threats and telling me they would have me arrested for trespassing. I wish I would have caught it on video, the lot would be out of business.

Terrible, terrible service center. Unresponsive staff, never available on the phone and didn’t return calls. Took FOREVER to do some minor service work and they still didn’t get it right. Inexcusable.

Yesterday I had an apt to have my truck looked at for a persistent noise. Almost right away I was getting the dumbass woman treatment. I had called my husband and he came down twice. The first time he found out my truck was not looked at for an hour and a half. The second time was after they told me a bunch of B S about it being normal because that’s what an ecoboost does. During this time, there was a man that was there before me and was still there as I was leaving. He said he was having SiriusXM installed. I was there for 4 hours. I will not go back. I wish I could give it a ½ star

There’s no reason to bring a car here for routine maintenance; an oil change can take hours because you can’t make a service appointment.

I want to thank you guys for selling us a lemon!!! In the year that we have had this car we have spent over $ 1000. Last year before we made a move from NM to DC, we came into your dealership and we traded in our Nissan Altima for a Nissan Armada. I should have went with my instincts and went back to Jack Key Nissan in order to get another car. We picked out a Nissan Armada and proceeded to do a test drive. We asked if there was any problems and we were told there were none. We then got our new car and proceeded to drive to DC. While in Tennessee there was horrible weather and we proceeded to turn on the heat. THERE WAS NO FREAKING HEAT!!! When we got to DC we had to spend $ 700 in order to get the heat fixed. Next thing I know we have a coolant leak and we luckily my dad was able to help us, but we had to spend money and buy a whole new radiator., I will NEVER buy anything from you ever again and I will NEVER recommend you to anyone. I will warn them against going to you.

Over-​rated mega-​car dealership. They advertise «special deals» on new Hondas with rebates, then low-​ball the heck on your trade in; and won’t budge on it. End result is «special deals» that aren’t. I ended up at Vescovo Toyota who found me way better financing, a way better trade-​in allowance, & lower payments. Borman wants to milk the little guy out of his hard earned money. Shop around, they ain’t the only guy in town.

Bait and Switch. They tried this twice. I will never deal with them again.

Bought a 2014 with 16 miles, took it back for service a week later– wasn’t fixed, took it back 45 days later and then they kept it for 2 weeks to fix the engine. You would think after keeping out car for that long they can clean it up a little it smelled like new when we dropped it off now it smells like Mechanic and the exterior is filty with their hand prints on the doors. The customer service is horrible. From day 1 to 3 months later we have had nothing good to talk about. Pier the finance guy couldn’t type our name correctly for our plates that pushed our delay of plates a month. Won’t be driving to Las Cruces for any other vehicle.

Not a fan of this dealership. Hard to work with and the service department cannot get it right the first time.

All car dealerships have their good and bad moments. We had a very positive experience with the dealership, their salesman, the fiancé staff and the management. In a nutshell, as a novella is unneeded, the staff was eager to help and communicated everything thoroughly and without any gray area. We got a great deal on a car and walked away feeling satisfied. The one thing that I found frustrating is that the staff does not know much about the cars they sell. It’s a minor thing, really, because we knew what we wanted. The sales staff would rather help you get into the car you want rather than push you into something that they just happen to have on the lot. Pierre in the finance department was well qualified, quick and very easy to work with. Aaron was our salesman and he was extremely easygoing and helpful. I would recommend Borman used cars to friends and family. They were extremely efficient and is was a well rounded positive experience.

I thought would write a comment on recent service. I will not recommend this dealership to anyone. I took 3 days and 15 hours to get a car purchased. The seem to like to show cars that were not prepped for sale and changing deals.