0 007 Lock1 Service

Not even deserving of one damn star! Got robbed, thief took my car from my own garage and took my car keys with house keys attached. My parents attempting to be nice came in from out of state and called a locksmith to have my front door lock changed since I’ve been dealing with so much else. They gave an estimate lower than a different place we had called in the morning, so they were scheduled. When the guy showed up, he stated that what he can’t just re-​key a lock, that it has to be completely changed out and that it would cost $ 175. Which was $ 100 more than the highest estimate they gave via phone, even though the person on the phone said that they could provide that service. When I said no, he said fine but you owe me the $ 35 service charge, I told him no charge was done because he wanted to do something completely different, and I knew he could re-​key the lock by simply changing the cylinder, he then said he didn’t have cylinders, I told him that him not being prepared was not my problem considering my parents specified what was needed. He then went on to inform me of how the locks he had were such better quality. He wouldn’t take no for an answer and so he went on to bargaining and said that if we paid cash that his boss would drop the price, he stated he would try to price match the other company ($ 120). He then called his «boss» and stated that he approved $ 145, and then tried to start, I told him to stop and said NO because he had told me he would price match for cash. So I then told him I was calling myself, he decided to call his «boss» again, this time I called the company myself at the same time. He immediately «hung up» and said that he had gotten the approval for the $ 120 but got super upset that I was calling myself and went on to tell my dad that was very uncool of me to call when he was the one negotiating with his «boss» and that I should’ve just taken his word for it, he began to get an attitude with my dad, as the guy on the phone was doing the same to me. I verbally went off on the guy on the phone, and cannot specify the words I used, but once I hung up, I intervened with the service guy and my dad and told him just to do his job and that I would pay him just to get it done and leave since he was forcing me to pay him a service fee anyway. He did his job, I paid him, and he left. I went on to explain to my parents that they should look up reviews prior to scheduling anything due to unpleasant situations like this, it sucked but we all learned. So they deserve –10 stars in my book., such dicks!!!

by far the worse customer service ever. i would rather be locked out in the rain than deal with the most shitty, non professional, bitchassness, customer service. $ 200 just to open a regular bottom lock because your its raining the fees go up ?? get the fuck outta here smfh!!!

Called this company and they refused to come out because they felt it wasn’t worth their time. He kept asking me if I was going to pay cash and I told him yes but he still decided it wasn’t worth it. Avoid using them at any time. A company that doesn’t feel a customer is worth their time should become a customer instead of a business owner.