1st Response Auto

Friendly and willing to help. I was hit by a drunk driver and wanted to make sure my truck was safe to drive before my return trip home. I stopped by on a day they were closed but luckily some one was there. He jacked my truck up right away and gave it a good once over. Even though they were closed he was willing to help. Seems like a great place to me.

My daughter and her boyfriend are re-​locating from the west coast to the east coast and hadn’t gotten very far when her car caught on fire (they were able to put it out right away). I found 1^st Response Auto on Unilocal — Las Vegas and called and talked to Scott. The kids were able to drive there and he was very helpful and knowledgeable. Was able to make the required repairs and get them back on the road the next day. Thanks Scott and Ray!

Scott and team are amazing. Scott never gave up on finding the problem with my car. (a very rare car) His communication was top notch. He has a customer for life!!!

Wow! Just call. You won’t be disappointed. The people are friendly, the work is good. I needed a car battery replaced. They came to my house and got me back up and running. And you know that feeling you get after you’ve had your car repaired, like you just got ripped off? No worries. They will treat you right. They explain what the problem is, how they’re going to fix it, and they do it for a fair upfront price. After the battery was replaced, I checked out other prices to be sure I hadn’t overpaid out of desperation. I could not have gotten a better deal without doing all the work myself. I appreciated the great repair service and the great customer service. Totally worth it, a great value!

DO NOT TAKE YOUR VEHICLE HERE.
I dealt with Scott Monaghan exclusively and the entire experience was a nightmare. I was first referred to this shop by Eddie Chen of CARS after finding out they only work on European cars. Here is how my experience went from there; I dropped my vehicle off before close on September 14^th and was told by Scott that a vehicle diagnostic as well as an estimate for work would be completed by sometime the next day. I called him at 11:30 the next day to check on progress. No progress he says, he’s been too busy with other vehicles but he’ll get to it soon. I call back at 3:30. Scott now says he’s taken the vehicle for a test drive as far as blue diamond and believes the noise I brought the vehicle in for is coming from the transfer case but he will need to get it on a lift to make sure. He promises to call me back soon with an estimate and diagnosis. At 5:30 I haven’t heard from him and know they are soon closing so I text him to see if he’s made any more progress and got an estimate for me. He informs me he’s finished the diagnostic but I’ll have to wait until tommorow for an estimate. The next morning (September 16^th) at 10:00am Scott sends me an estimate by e-​mail for repairs totaling $ 4,991.74 and stating I needed a new transfer case. UNBELIEVABLE! I bring the vehicle in for a funny noise and now he’s telling me I need $ 5000 worth of repairs! Worse than a dealer! So anyways, I call him back to discuss the estimate and he says «This is an estimate for you to bring to the dealer if you’re going to try to get them to cover it. If your having the work done yourself that price will change drastically, but when it comes to dealers I really like to stick it to them.» I then told Scott that I’m positive the dealer wouldn’t pay for this and I wouldn’t blame them. This is where I began having major doubts in 1^st response auto repair. I asked him for a useable estimate and he said he would get back to me. I then called him at 1:30pm to let him know I could not just wait for days while he came up with useless estimates and ignored my vehicle and that he needed to have it ready by the end of the day so I could take it to be checked out by a transmission/​transfer case shop I’m familiar with.
He proceeded to yell at me that he was very busy, hadn’t had a chance to do these things, that my car wasn’t the only vehicle in his shop, that I was no longer his priority since I’m taking my car elsewhere, and that he’d expect a $ 100 diagnostic fee when I got there. I said fine, just wanting this nightmare to end. I arrived at the shop at 6:00pm where Scott continued to berate me about taking my vehicle elsewhere and the condition it was in. He assured me that the other shop, whoever they are, doesn’t know what they’re doing and that for minor things I know I can do myself such as the brakes, that I would end up getting myself into trouble. Scott Monaghan proved himself to be an awful human being and an unethical mechanic. I have not been spoken to like that by another person who wanted my business ever before in my life.
The icing on the cake of this whole thing is my transmission shop checked out the car, put it on a lift, and test drove it before assuring me there’s no evidence to support the transfer case being bad and that the other mechanic was guessing at best. They then declined a diagnostic fee.
In addition to that I went home and priced some of the parts Scott had quoted me on–
GM Part 1 580 1384(FT TRANS MOUNT) Quoted at $ 673.76 for the part by Scott
On-​line it’s $ 90-​$ 115 depending on the vendor. That’s an original ACDELCO part! What’s with the 10x mark up?!? If anyone has any questions send me an email at
. I’ll gladly send you a copy of the estimate or talk to you about the worst shop experience of my life.
DO NOT TAKE YOUR VEHICLE HERE!

What I liked most about the team at 1^st Response Auto is that they really seemed to care. I dropped off my truck on a Saturday after the business had closed. The owner was there working on another vehicle and immediately reassured me that he would look over and test the entire electrical system, not just the solenoid/​starter which I reasoned to be the issue. He even gave me a ride back to where I was lodging for the weekend. The repair work was efficiently completed on Monday and came with a warranty for parts and labor. I cannot say enough about the quality of service and the peace of mind it provided.

I woke up this morning ready for work. On my way out of the house I went to start my car and came to the surprising realization that my car wouldn’t start. In 102 degree weather, it’s immediately apparent that I started panicking lol.
After collecting myself, I Unilocaled for a place that could tow my car (at that time I was going to tow it to a friends home who’s a mechanic) and after coming across this place, and speaking with Scott, I was comfortable having my car towed here and serviced.
He informed me over the phone that it would be $ 75 to have him come straight to my home and diagnose the problem, or the same to have it towed to the shop and looked at there. I love about 9 miles away from the shop so I knew this price was pretty reasonable.
Sure enough, upon arrival, within 20mins he told me that my battery needed to be replaced and that I should be in and out within an hour (the battery had to be delivered).
$ 50 for installation and $ 180 for the battery.
The battery was a little steep, but comes with a 3yr warranty.
For the time crunch and convenience of them helping me, I wasn’t too concerned with paying the price.
All in all, I am very thankful to have come across this place. I’d definitely say this is a good establishment to keep in your back pocket in case of emergencies. Scott, from speaking with him, gives off a very straightforward, honest, and knowledgable approach to what they do here.
Highly recommended.

My truck broke down on the freeway on my way through Vegas. Scott got me in and stayed late to fix my truck and get me back on the road. He even fed my kids snacks since we had to stay so long. Will definitely remember them. Thanks Scott!

Stopped by this place on Friday before Memorial Day weekend and Ray was more than helpful. Installed mud flaps and a K&N cool air intake in my 2015 Challenger. Immediate performance boost! I’ll be back for more upgrades soon.

Found these guys here on Unilocal,read the reviews and thought I’d give them a shot at finding the iginition problem with my 63 impala. Scott found it, he’s very thorough and pricing is fair. I will definitely be using him for all my cars in the future. They are behind the Palms Casino.

I love these guys! They came out to replace a battery on my car, came out promptly and were super friendly through the process.
They’ll sell your car on consignment too if you ask them! I had another vehicle I wanted to get rid of via private party and they did all the work. Yessssss thank god, saved me the trouble and got more out of it than I would at wholesale.
Highly recommend!!!

Professional, knowledgeable and most importantly, HONEST technicians. I’m a (mobile) business owner and it is of utmost importance that my truck is running in tip top shape so I can get to my customers. Whenever I have a problem the guys there always give a quick and accurate diagnosis and get me back out on the road asap. I definitely recommend this shop. Thanks guys!

This place is FAIR and RELIABLE! I needed someone to look at my car and check out the electrical stuff and circuits because my break lights were not operating properly. This place came highly recommended by a mechanic I met. I decided to check them out and not only did they resolve the problem in close to no time at all, they decided to take me to the back and show me exactly what has been going on with my vehicle instead of just quoting me a price, telling me to trust them, and sending me along. If you don’t want to get ripped off and need a mechanic you can trust on your car COME HERE!!! These people WILL DO YOU RIGHT! Their shop recently changed spots it’s over by Harmon and Vegas Valley View now. CHECK THEM OUT! Even if it’s just for an inspection to make sure things are running smoothly, or if you need someone that will fix your transmission in record time and get you going!

Great locally-​owned shop by a Native Las Vegan. I needed a new (er) engine and Scott and his crew gave me a great price and a great warranty. The shop is clean and everyone is friendly and happy to explain and answer all questions. This is the only place I will go for all my automotive work from now on.

I had the Scott do some deferred maintenance on my 2008 Xterra when they were at their old location near W Cheyenne and Rancho. Very professional. I made an appointment and they right to work. I have since purchased a modified 1996 Mustang GT. Their new location is further away but worth the drive. Ray is an expert on modified engines such as the one in this Mustang. I will not let anyone else work on it.
I have referred friend to them and they are equally impressed. I should also mention that while working on my positraction rear end Steve noticed I had a bad left rear tire that would be dangerous to drive on. He probably saved my ass from a bad wreck on 215 if this thing had blown (it was coming apart). Another mechanic might not have been as attentive. Thanks guys.