Absolute Dental

I love this place because they are really down to earth. Not stuffy like most medical offices. The staff will tell you exactly what to expect and always give you great direction on handling charges and insurance. They make sure to find the best options for me financially while still getting a great treatment. I love their hygienist. She is funny and makes sure you are comfortable the entire time. This office is like visiting family. Sadly I moved out of state but have actually considered still going back to them when I visit for a cleaning! ha Its hard to find great dentist office that you like and feel comfortable with. I recommend this place for sure.

This location has the poorest customer service; I have ever encountered in my whole life. I went in to get some work done at this location. Had the work started (half of the deep cleaning), but had a family emergency and had to leave the state for 2mths. I can back and I already had the bill from them without even having the work done. I received a call from a guy in the billing Dept by the name of Dan early January asking for payment. I returned the call but a girl named Monica took my call and tried to process my payment via check and told me her system was not accepting my check, so I provided her with my MC debit from the same account. She told me she had processed it and it had gone through, about an hour later Dan called again, and I let him know I had just made the payment and he stated he saw the payment done on his system.
Left the state again due to personal reasons and almost 2 months I see a check and a cc card both had posted the same day and since I only had enough money for one the payment was denied and they had billed my insurance for the full amount without having completing the work. I just return back home this month, called corporate and spoke to Christy who set up a payment plan for me, she connected me to the Durango office to schedule my appointment to get the work done.
After the work was done I went to schedule my next appointment and this woman name Zena who calls herself the regional manager, looks at my account and tells me I had not made a payment. I go over the whole situation with her and asked her to contact Christy at corporate whom I had given my cc and had made a payment plan with, but instead she calls Dan. First thing that come out of this woman’s mouth to Dan is «do you see what I see?, she started whispering at him and then she handle the phone to me. I was trying to explain the situation to Dan and letting him know that I had already dealt with Christy and he put me on hold before I could even finish my sentence, so I refuse to keep speaking to. Zena takes the phone and starts talking to Dan and giggling while looking at me, after she hangs the phone off, she Tells me that if I make them pay for the overdrawn fee caused by her employee submitting a check and a cc payment at the same time she was going to add late fee and return fees to my balance. She also she immediately turns the blame to Monica and Christy telling me that they had illegally taken my payment information over the phone which they were not supposed too and starts apologizing after she sees that I had enough and was about to walk away. Zena is an unmannered person who lacks Listing and customer service skill, I am not sure what kind of standard this corporation has but If they were to work for my employer they would had already been promoted to customers.
To make it worse, last week this people run my CC twice again and now I have to wait 5 – 7 days to get my money. This is the worse dental office I have ever dealt with in my whole live.

The worst Dental office I have ever been to … I made my appointment 3 weeks ago to have a root canal and went in 15 minutes before my appointment time signed in and was told to have a seat. After 1 hour and 25 minutes of waiting I went to the desk to ask out much longer and the very fake looking blonde that works at the front desk said it’s going to be at least an hour more wait just to go back and if I don’t like it I am free to leave or make my appointment for a different time … I said really cause I made this appointment 3 weeks ago and have been waiting in pain and now you want me to wait more … I just walked out and will never go back. Very rude people !!!

July of last year I had a horrible toothache. It felt more like a headache at first but after awhile I realized it was my tooth. At that point, even moving around made it sore.
I googled the internet to find something closeby. Found Absolute Dental and this was the closest location. I walked in without an appointment first chance I got. Apparently I cracked my tooth pretty badly. It all worked out well though I will say if I checked Unilocal I might not have tried any Absolute Dental office.
They sealed the tooth and put a crown on it. The first crown did not fit quite that well. I came by and they corrected it without any fanfare. I got full medical benefits at work 2 months later and have been coming here for the past year for my routine dental maintenance. Shame my cracked tooth couldn’t wait 2 months so I didn’t have to pay full price, being uninsured then. Lol, oh wells. There was a mix-​up with billing a few months ago. Their billing did understand it was just a mix-​up and took care of it.
Maria at the front is always nice. I am happy with the service I have received so far. I will keep giving them my business long as I keep getting good service.

I had an extremely bad experience with Absolute Dental on West Cheyenne. My son had two bad teeth that needed repair. My wife and I had to put the work on the back burner due to severe illnesses in our household. I am recovering from late stage cancer, and my wife from a broken neck. When we went for our appointment, they took my son in and they worked on the wrong tooth. They told us that his bad tooth wasn’t as bad as the other one. They proceeded to work on the second tooth first. The next day, my son’s bad tooth fell out. When I dropped my son off, I told them that I would be right back, that I had to go and make a deposit to add a little bit of money (I was 32.00 shy in my account) and that I would be back to pay them when I picked my son up. When I arrived, I paid them a check for 800. They said that they didn’t want a check. And they didn’t trust me. I told them that I would make a withdrawal across the street and bring back cash. They didn’t want cash. Credit card only. They didn’t trust me. I am disabled and living on a very tight budget, but we saved up almost 2000 for the necessary work. I told them to take the check or nothing at all. The following week, My son went back for his second appointment. Upon finishing, we asked how much the bill was. We were told that the first 800 covered both visits. The next day, I received a phone call from their office asking for the other 800. I explained what happened and what we were told. I also mentioned that I had saved up the money, they told me I did not owe it, and I paid off other bills with it. I mentioned that I had no problem paying the bill, but in interest free payments because it was their mistake originally. They then told me that they would send me out a payment book. Which they never did. Two weeks later, I went to co-​sign for my son a new car. Guess what? They put a derogatory remark on my credit report. Hence, no car. I was very embarrassed We paid 800 to have a tooth destroyed, the second tooth that was the only one worked on was done improperly, they insinuated I was giving them a bad check, then they told me the first payment covered both visits. Then, I was told a day after the second visit that now we all of a sudden owed them the second 800. Then the payment arrangement was never finished on their end, they just put it on my credit report. They also accused my son of taking drugs. This is the kid that served as my caregiver and stayed home for a year with no friends over. This is the kid that started college at 15. He is no early 20’s and in grad school, so I am assisting. All in all, in the end. I paid 800 to get the wrong tooth fixed, the correct tooth fell out the next day, they embarrassed my son, they embarrassed me, they reported to the credit agencies after making a billing mistake. And somehow, they feel that I still owe another 800. Anyone with issues involving Absolute Dental, can file a complaint against them at the «State of Nevada Department of Professional Regulation. They will be investigated and a determination will be made. We all DO have recourse. My other son is a lawyer, I don’t expect too awful many problems with these idiots. I wouldn’t let my dog go there. And, my son could’ve received better dental care at our Vet.

Turn around and find another dental office. Unprofessional, poor customer, malpractice and insurance fraud. Small, dismal looking waiting room, questionable staff. Took my family here before looking on Unilocal,big mistake. while we were waiting, a gentleman came in the office needing dental work done (it was obvious that he was a friend of the receptionist). She recommended a completely different dental office! Then the dentist told my husband he had 9 cavities that had been there for years, and they needed to be corrected as soon as possible. Oh, and they didnt even perform the routine cleaning. They told us to reschedule another visit. We got a second opinion and I’m so glad we did. My husband has 0 cavities and its been that way ever since he separated from the military last year. Please dont waste your time. Find another office.

I am scared of the dentist and they were fabulous. They even maximized my insurance for me
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Not sure how the doctor is because after my $ 100 exam I was positive I did not want these folks near my mouth. The waiting room was unclean. The girls working there were goofing off. One was dressed really inappropriate and all were very rude as soon as they got my money. I requested my X-​rays and am looking for another doctor. I would do my own dental work before I would use Absolute Dental.

Last October, my son had a toothache & he made an appointment with Dr. Nguyen @ Absolute Dental. We arrive at the dentist office (we had never been there before & won’t be back) where the dentist examined him and gave me this list of procedures that he wanted to accomplish. $ 6,494.00 worth of procedures. I do not mind helping to pay for his first Lamborghini but I will be damned if I help pay for the 2^nd. Having said this, I instructed the dentist to extract the tooth that was causing Justin so much pain, at the time, I had no idea that tooth was impacted & infected (I was given a prescription for Amoxicillin on our way out & knew Justin had an infection). I sat there & watched Dr. Nguyen do all but climb on top of Justin’s chest to remove the tooth and as I was going to tell the dentist to stop, he looked at me and told me I need to take Justin to an Oral Surgeon. Um, you think? So, the next morning I took Justin to see Dr. Frank @ Desert Oral Surgery here in Las Vegas (plug, plug) & in the middle of our consultation, I told Dr. Frank that tooth #30 was not able to be removed by Dr. Nguyen yesterday. Dr. Frank looked at me and said, «He tried to remove this with local, he should not have attempted to remove this tooth with local!» I said yes, he tried numerous times to remove it. 45 minutes later & 2 less teeth in his mouth we were on our way. I just wanted to get this off of my chest and give huge hugs & thank you’s to Dr. Frank & his staff @ Desert Oral Surgery.