Advanced Vision Institute

The rep helping us was nice at the beginning, the rest of the staff was kind of stuck up.
My daughter did not get the frames she wanted at the end because they came up saying that exam and lenses were fine by not frames because those were not covered by the insurance. My insurance said that was not true and I had already paid my co payment. To this day I have not gotten my co payment money back. They are never opened passed 6:00 pm or Saturdays and they won’t send my money in the mail, so I still haven’t gotten my money back. I do not recommend this place at all.

Not the best eye care experience. Place looks nice but the staff and the doctor seem to be preoccupied with other things than to worry about their customers. They advertise laser surgery but one of the staff said that the main Doctor who runs the place isn’t the surgeon. I found that misleading. My glasses prescription is ok but my contacts are dry and they get blurry a lot. They said I have astigmatisms in both eyes. I only ever had it in my left eye when I had my eye check last year. They hardly listened to my concerns and were somewhat arrogant. For what I paid it was too much for poor service. Won’t be coming back here.

Pretty good experinece. Scheduling was a breeze, office staff was nice, doctor was knowledgeable, but when it came to getting my glasses, it took forever. I think I waited almost 3 weeks. My first pair’s frames arrived damaged so they shattered when they put them in. Then when I picked them up, they hadn’t put the no-​glare film on them and I had to take them back and have them re-​order. Once I got what I needed, it was fine… just a long process. I paid a lot for what I got, so I’d probably try another place before coming back… but it was a good experience for the most part.

Great place. Zaira the receptionist was wonderful accommodated me without an appointment and the doctor was extremely knowledgeable. Overall our experience was great.

Every time I go in, everyone is so so nice! My glasses were affordable and they worked with my insurance. When my glasses get loose, it’s no problem for them to tighten them. They have the best people working here. I always leave happy! Thank you!

Good place to get an eye exam. Ophthalmologist is very knowledgeable and thorough with the exam. The receptionist was very nice. They take care of their clients.

Not leaving happy or with glasses for my daughter. Service with exam was lengthy at over an hour. Doctor had good manner however be warned using the groupon which states $ 150 credit towards glasses (I paid $ 62 for) they will only honor for $ 50 if bringing your own frames and their frame selection is very small with cheapest being $ 130 for flimsy plastic. End of story additional $ 110 for poorest quality no matter what…

I went in for the groupon deal. Which I must say was very well worth it. Dr. Brooker was very knowledgeable and explains everything being done during the exam. The exam was done in a timely manner and very accurate. It was such a difference after I tried on my trial contacts. The fitting cost an additional $ 70 which is actually cheap compared to other places as I shopped around prior to purchasing the deal. I was able to make an appt the very next day. Thanks to the awesome receptionist. They had a great variety of name brands… And very cute frames. The staff was very polite and helpful. Mind you, I tried on like 30+ frames… They were very patient with me until I narrowed down my choices. Overall, I was very satisfied with my visit and will definitely come back next year for my annual exam. I forgot the gentleman’s name but he did a fantastic job helping me choose and making me a deal when I couldn’t pick 1 frame. Thank you !!!

Awesome experience, the doctor was very nice. Thank goodness my vision hasn’t changed very much. They also tightened up my old glasses. :)

What an amazing, professional, knowledgeable, and great attitude this doctor has! My gosh I couldn’t ask for anything more! I have never been to a doctor that cares, he was very welcoming and very friendly!
He asked me to come see him again after my contact and glasses exam to see if my contacts were fitting right, he was very thorough about everything!
Thank you Dr. Brooker!

Buyer Beware! The Groupon initially advertised at 62 $, which includes an exam and either $ 50 off contact lenses, or $ 150 off glasses, is not what it appears. AVI expects you to pay at least an extra 150 – 400 dollars, depending on which deal you are wanting to purchase.
The front office staff were very nice. But when I was called in by the woman who asked all the questions (such as why was I there and «here, hold the paddle and tell me what you see»), all of that changed. This assistant looks very much like Snookie, but with glasses. Snookie did let me know early on that there would be a $ 70 extra charge if I wanted to get the contact lens exam. This irritated me immensely, and Snookie let me know very directly, «You need to read the fine print.» Okay fair enough. My bad.
Five stars for Dr. C!!! She was thorough, personable and kind.
So here’s the deal: Although you can get $ 150 off of glass frames, Snookie very happily let me know that the cheapest ones cost $ 135, and that doesn’t include the lenses. So you need to expect to pay an additional $ 150-​$ 300 dollars to get glasses. That plus the 62 $, and its going to cost you around $ 225-​$ 400. And that, my friends, is NOT in the fine print.
So you want contact lenses? Although I was initially working with the very nice man with the goatee whose job it is to sell the contacts and glasses, Snookie butted in and told me that the cost of the contacts that I was to get would cost me an additional $ 80 for a 6 month supply. I told her that not only did I not want the more expensive kind, but that I did not want a 6 month supply. She said that that was my only choice. I told her that that was NOT in the fine print, and she let me know that still, that was their policy. I told her again that that was NOT in the fine print, and she turned to the goatee man and said, «Basically, she wants free contacts.»
Very rude. Nope, I just wanted to have the deal that I paid for. When I told her that I wanted the cheaper contacts, she let me know that «I was being VERY UNPROFESSIONAL.» Really? I am the customer. I drove 45 minutes to come to this place of business with the idea that I was going to get the deal that I paid for. Of course I assumed that I would be paying extra, but not $ 150 plus tax, extra. Silly me? No. Silly you, Snookie. You were the one who was being unprofessional. I am the customer. I expect a certain service when I pay for it. It’s really quite simple. I’m sure that you would expect the same.
So apparently the owner wasn’t there. But if he is a smart business man, he would give the people what they want: as many or as little boxes of contacts as they need — not force the customer to buy more than the customer wants. The owner could ship out contact lenses to his customers. (They ended up doing it for me, and with very swift service!) 1 – 800 CONTACTS is a multimillion dollar company and they do it all the time. The owner could do it too, but offer incentives such as a buy-​5-​boxes, get-​one-​free deal for customer loyalty. I would sign up, for sure. But luring customers in with a cheap deal and then charging the heck out of them at closing time is no way to do business.
As for Snookie, you need some customer service training, pronto. After that, AVI is good to go.

Want to give 4.5 stars. Overall positive experience. Staff is friendly and knowledgeable. Dr Brooker was EXCELLENT. Took his time and explained everything to me. Very thorough eye exam. Felt comfortable and confident that I had a knowledgable, caring Dr doing the eye exam.
I was fortunate enough to have vision insurance. Not sure what price would be like without insurance. Hoping something I can afford, because I’d like to continue seeing Dr Brooker in the future, whether or not I still have vision insurance.
Definitely recommend this office. There is a 2^nd Dr, and from the reviews I’ve read she also seems Excellent.

Our family has been seeing Dr Brooker for 10 years. He is very detailed in his exams and takes time with each patient to make sure their eye health needs are met. I’ve refered many friends and family to Advanced Vision Institute and all have had a great experience.

My boyfriend went to this office to get some glasses and was very pleased with his experience. After I came a crossed their groupon I purchased one and made an appointment myself. Wen I arrived I was greeted properly and given the IPad to fill out the required forms. The office is very clean and well decorated. The staff is very friendly and helpful. The doctor was very knowledgeable and helped me make an educated decision on possibly redoing the LASIK procedure. David helped me with my glasses and he was an absolute pleasure to work with. My favorite part about my visit is all the smiles of the pleasant employees that run this office very smoothly. I would highly recommend my friend and family as I am sure they’re experience will be as pleasant as mine was. Thank you for your efforts to create such a positive environment. You can’t possibly leave this office and have a bad day. Fantastic work!

Had an issue but problem was solved thank you to Dr. Brooks for really helping me out!

I got a groupon for my boyfriend to get his eyes checked here.
Our first visit was great, we came in and the doctor was very friendly and helpful. My boyfriend had a really bad eye infection and the doctor seemed to be very concerned. We don’t have insurance so he was understanding and gave us sample eye drops to help with the infection.
Today we came in again to get his eyes rechecked and make sure everything is fine. Again, the staff and doctor were friendly.
The doctor seemed very knowledgable and answered some questions my boyfriend had about LASIK.
I definitely recommend this place to anyone who needs to get an eye exam. Also, they do free consultations for LASIK if anyone was interested.

My boyfriend and I visited advanced vision institute for the first time today and were both extremely happy with the service and care. Both ladies working the front were very personable and friendly. They made sure we were taken care of in a timely manner and even took their time out to make conversation with us. They were very professional and even took the liberty of getting an appointment set up for my boyfriend. Overall we were extremely pleased and plan on making advanced vision institute our permanent optometry office.
Thank you!
Savannah and Deanthony

When I started getting migraines and blurry vision I was terrified to go to an optometrist for the first time because I didn’t want anyone to tell me I’m going blind. Luckily I’m not and now I have glasses to prevent strain from staring at the computer for way too long every day.
Everyone here is super nice, informative and helpful!

Doc was great! Very friendly and super informative. I have been to a few doctors in town and he was by far the best.

My 1^st time here, the staff is wonderful. Dr C just made you feel comfortable.
They have a huge selection of glasses to.
Thank you everyone, see you again definitely