Advantage Rent-A-Car

Convenience, price, and location.
These are the main reasons why I rent from this company. When I travel to Las Vegas via Vacations Hawaii, I use the discount code which is provided with the travel documents. It seems to be one of the most economic deals for car rentals.
I book the car by phone and pick up the keys at the Main Street Station Hotel & Casino location. The cars are located in the parking lot across the street. When I return the car at night when no one is working at the desk, I park the car at the same Main Street Casino parking lot, return to the Advantage Rent-​A-​Car desk, and drop the key into the box with my mileage and stall number written on the envelope. It’s quick and simple! I don’t have to go to the airport to return the car and find a ride back to my hotel! (I have a free round trip between the hotel and airport with the Vacations Hawaii tour package!)
The service is usually polite and efficient. Recently, they have even provided the Parking Pass for the California Hotel guests! That makes it even better because I don’t have to get the pass at my hotel! It saves me time and that’s one less thing I have to remember to do! Mahalo!
I will use Advantage Rent-​A-​Car every time I travel with Vacations Hawaii. It just makes sense!

Horrible experience! Beware using this company and especially this location. I was charged over $ 430 for just a few days for a compact car. Unbelievable! I was to by lied to by the female agent saying I have the basic coverage and I got the «discounted» rate when in fact they charged for some crazy insurance that I did not even ask for. I am filling a dispute with my credit card company. No wonder why this company is doing so poorly in ur industry. They are scammers and liars.

The company Advantage Rent A Car is terrible !!! Nothing but the crooks! When the car was taking the price to a deposit that promised to return. I back when I saw that they charged me for all of my deposit and return not collected. I will never ever use again !!!

Michelle had horrible service !!! Needs to be fired !!! Went there to rent a car asap. She said there’s no more. She can put me on the list of already 5 people waiting… I asked her what about the other 2 locations you have? She said they all ran out of cars ! But I didn’t listen to her… I sat there and had to call for myself. I called the branch at the airport & of course they had !!! They had pent of cars !!! While I was calling she was standing there all scared and stuff… she was so rude. She was like «see ya I’m going to lunch» ew you fat botch go eat your lunch ! Thanks for nothing !!! I feel so bad for the other 5 people on the list … they had no idea and believed her that advantage ran out of all the cars… so irritation!!!

The car was great!!! Upon checking in to get the car, the line was long and it moved slow. When it was our turn, I realize it was slow because they were trying to up sell to every customer: insurance, upgrade and gas.
Upon check out, they don’t have hand hd devices so you have to get the car inspected physically by an attendant and then he walks over to the office to check us out. Luckily, we were there at 4am and only one other couple was ahead of us.
Give yourself time to check out and return to the terminal because it took us about 45 minutes to complete check out of the car until we reached the gate. REMEMBER WE Started this process at 4am and it WAS NOT BUSY.
WE WERE HAPPY WITH THE CAR!

As someone that travels & rents cars frequently — I would recommend avoiding Advantage at all costs. I have intentionally used different providers and can honestly say that Advantage was the worst experience by far!
The customer service was horrible, the experience was unpleasant, and the up sell on the insurance was unlike anything I have ever seen. At one point, the 3 desk associates were all arguing with customers about why their insurance was not sufficient and advising that it was law that they needed to purchase additional liability insurance. This exercise in itself led to a 30 minute wait just to get my turn for the high pressure sales technique. Declined liability after 5+ minutes of being ‘informed’ of the repercussions of my decision and finally got my car… The car was OK… The Experience was not.
Will pass on Advantage in the future.

Long wait. No cruise control on a standard car, Nissan Sentra. Had to drive to Santa Barbara and back. Later evening arrival. Lack of cars and no time to complain. Not usual experience compared to LAX. Looking at other reviews, I’d avoid this location.

I literally had to make a list of complaints when I got to my hotel so I didn’t forget them.
The ONLY reason they get a second star is because they’re cheap. That’s it. Customer service and car quality are lackluster, to be polite.
I waited in line for about 45 minutes. Normally I couldn’t fault a company for this. Lines happen. That’s what the airport experience is. However, there were only two people working the counter. The guy who helped me was barely intelligible. They also took a refundable $ 200 deposit. I’ve never had that at any other car rental place.
After my extensive wait, I went down to the pick-​up window, and they didn’t have the key to the car I was just assigned. Another 15 minute wait while they pulled their heads out of their collective rear end.
Next up, I get to do my OWN damage inspection, which is just what you want after you’ve been on a plane for 7 hours.
Now, I don’t expect rental cars to be in showroom condition, but this was bad. There were scratches and black marks all over the car, the front fender was cracked, and then when I pulled out to leave, the brakes were grinding all the way out of the garage.
The interior was haphazardly cleaned. It still had stains and sticky drink residue on the dash and cup holders. Then, to wrap it up, when we got to the hotel, my friend’s rear end was wet because the passenger seat was soaking wet!
Drop-​off was easy, and the dude who took my car was a nice guy, so uh, kudos for that.
Bottom line, if you’re willing to wait a long time and take a bit of a gamble on service quality, go for it. If you want a more reliable experience, go elsewhere and pay a bit more.

Rental date: 11 November 2010
I’ve been prettty loyal customer to Advantage RAC (formerly known as US RAC) in my years visiting and living in Las Vegas, which is why this really bugs me.
I reserved an «Intermediate» size car through Travelocity, but when I got to the counter, the dude told me I would get a Toyota Corolla. I told him that on my reservation it said that I would get a Mazda 6 or equal. He rebutted by saying that Travelocity’s site is wrong in showing that, and that their «Mid-​size» is a Corolla. **NOTE: I really wish that the travel sites and the RAC places would all use a standard description for car sizes.** That said, he repeated himself countless times, and I kept rebutting that I’m supposed to get a Mazda 6.(And besides, I was supposed to get a free upgrade anyways, to which the dude replied, «you already got the upgrade because you reserved a compact». WRONG!!! I reserved an intermediate.)
I finally said that I would call Travelocity to rectify this situation. To which, he repeated, for the umpteenth time, that their «mid-​size» is a Corolla and their «Standard» size is a Mazda6.
He twice went to the back office during my call to Travelocity, and mentioned that he «could» give me a Mazda 6, but that the only one they had, had GPS and that he couldn’t give me that one. Finally, about 20 minutes into our «standoff», he says that a Mazda6 just became available from the «back lot». ???WHAAAAAT??? That was such cow excrement! He was just trying to get me to submit into paying extra for the GPS. (I don’t think they even have a «back lot») He then suddenly became very courteous and apologetic, which by then I really couldn’t give a you-​know-​what about.
So after about thirty minutes of bantering, I finally drove off in a MAZDA 6, STEAMING!!!
NOTE TO IGI: Learn how to treat customers or go work in a parking booth.

Rent car recently, car is little older with 33k miles.ugh.there many dent & ding, seat so filthy & dirty. wait so long on the pick up line on LV McCarran Airport.