ALEX AND ANI Grand Bazaar

5 stars because of the amazing customer service I received at this Alex & Ani location.
Alex & Ani offers jewelry that is beautiful and is made from recyleable/​repurposed metals. There are signature pieces for everyone; charm bracelets that can have significant pieces added to them, or you can stack the bracelets for a voluminous look.
I personally chose my purchases at Alex and Ani because they feature a bracelet with a Phoenix built in to the band. I’ve been through a lot in the past few years and the Phoenix has been a symbol of regeneration and rebirth of positive energy that I have identified with.
Hunter helped me find what I was looking for, I originally was seeking a bracelet with angel wings as a gift when we stumbled upon the connection of the Phoenix. I purchased both metal colors available and never take them off. Hunter was so patient and listened, giving suggestions and really was invested in finding a meaningful piece, not just making a sale.
To add to the story, I shared my connection to the Phoenix with BRITNEY SPEARS when I had a meet and greet at her PIECE OF ME show on 11÷11÷15. She identified with the correlation and chose the silver bracelet from me to wear and wore it during her performance on 11÷11÷15 on her right wrist.
I die.

I wanna give this store a good review. I really do. Thalia is helpful when my wife was shopping there. She spent time with my wife. That was the first time we visited the nicely air conditioned store.
Later that day, we even went back and she helped us again. This second trip to the store was to choose a nice bracelet for myself. Yes, myself. I don’t buy bracelets but that day I did and was happy.
HOWEVER, the first trip I mentioned to the store included the purchase of an gift/​item that was supposed to be shipped to a relative out of state. We were assured that it will only take 3 business days and it will be there, rest assured. This was on a Wednesday. Seven (7) calendar days later, we found out it was not received by the relative. We called so it was sent.
First, they should not promise what they can not do. I sometimes think there is lack of coordination in this place.
Also, I don’t care what technical difficulties they have with shipping or who was on vacation or not. These things are supposed to be transparent to customers. Always.
Third, $ 5 for shipping a super small and light item? Most stores have free shipping BUT we understood and agreed. Turns out that $ 5 was not only to send but to wait and be hassled. It is like, «Here pay for this service that is not reliable. And yeah, follow up with us even if you shouldered the cost already». That is JUST $ 5 dollars. In Vegas, that is nothing. But, it is a principle thing.
Bottomline, we were happy with the selling part and the help and the items. But I wish I can return them just because they annoyed us with messing up some task for businesses as simple as shipping.
Lastly, all we got for the mix up was «Sorry». Some businesses go out of their way to get your business back by giving you something for the trouble. I am NOT willing to come back to deal with this place. They have good items here but I HATE WASTING my time.

I’ve been looking to purchase some Alex & Ani bangles just because they are so cute but I had never tried them on so I was very hesistant. Walking down the strip with a Fat Tuesday in hand, I had saw a store and went in. Everything is just so cute! The bangles come with a card that describes the symbol you like on the bangle.
Maci had helped me and my cousin try on bangles and being so indecisive I had tried on ALOT and she never complained and helped me out a bunch! She is very patient, informative, and definitely a great sales associate.
She had informed me that the bangles don’t rust and have a one year warranty on them. Check out my picture to see what charms I got, haha!
Very very happy with Alex & Ani. Will be back!

Great customer service by Sabrina. She was patient with me while I made up my mind. Made purchase for myself and ended up buying for daughters also.