Amalfi

I moved into this community in June of 2014. From then on everything gradually went downhill. In 15 months I have seen 3 different sets of management and maintenance crews. First off the bolt lock to our front door would only let us turn our key 30% of the time. I had told the front office about the issue and the solution was to spray WD40 into it. Maintenance did the job and it didn’t help at all and I asked to change the bolt lock but it never happened (despite asking for it to be done 3 different times in 2 months). This resulted in being locked out of my own apartment the day before the mayweather/​pacquiao fight. I had called the maintenance line at 6:40PM that day and left a message saying that my key would not let me it. I called multiple times and was concerned because our 4 month old son was hungry and we had groceries. The maintenance crew did not get to us UNTIL 12:37AM and he said he couldn’t do anything about it because the manager on grounds was not answering and he does not service lock outs (keep in mind that this is the same deadbolt lock I asked to be serviced before and it’s not working due to tenant error). The maintenance man offered to drill the door open but had no way of replacing the lock. I declined because that would have put my family in danger over night. He offered to be there an hour early (7:30AM) to fix it in the morning. No one showed up till 9:30AM.
There was one point where I have asked to get my air filter changed for 4 months, going into the office asking every 2 – 3 days. Even up to the day of my move out it still wasn’t changed. I asked the maintenance manager and the two other female managers and no results.
The tenant below us was a pain for a good half of our stay. He was bang the ceiling and curse at us when my wife was pregnant and needed to use the bathroom at night. When our son would cry we had to rock him to sleep or walk around to get the milk etc. and he would bang the ceiling and slam doors. He would play his video games/​music with full bass that would rumble everything in the apartment and at times wake up my son from sleep. It was so bad that he would start at 7:30AM. Even at night he would keep going till almost midnight. I used to live in apartments and I am fully aware of being considerate of the people around and below. I confronted him and explained the situation at home but no peaceful solution manifested. I complained to management multiple times and nothing happened. The only manager that actually made things happened was the short haired blonde woman that went to his apartment the day I complained and he calmed down.
In all honesty it’s a quiet neighborhood and in the beginning it was kept up and clean. The appliances are kinda old and my bathroom tub was slightly cracked when I moved it. There was a roach infestation the first day I moved it and even with the spraying it took 4 months for the pest to completely disappear. I would have extended my lease for sure but with the events that took place I just waited for my lease to end so I could find a better place.

This is my second year living at Amalfi. I’ve never had any issues with anyone in the office or the maintenance staff, like the reviewers mentioned below. Actually, everyone is super nice in the office whenever I go turn in rent or pick up packages. Whenever I put in a work request, it’s usually done within a day or two, and whenever I see the maintenance staff around, they are super friendly.
Although the rent has gotten a bit high and I know it’s not the best apartment complex, I do think this is a safe and comfortable community to live in. It’s good enough that this is the first time I haven’t moved after a year for the past 8 years!

Worst Complex ever.
Looks are deceiving, property may look super nice & updated compared to most, but it’s ghetto. the workmanship inside is half ass, every blind is cut unevenly wtf.
Every staff doesn’t deserve a job here. They are so full of themselves, we would assume if one was from Central church loud and proud, kindness & caring would be nature.
Wearing a vest in this 200 degree weather doesn’t make you a less arrogant guy btw.
Maintenance staff, dudes with red shirts need to keep there eyes to themselves and mind there business & do there job.
Definitely a place where I or many neighbors don’t feel at home.

If you’re going to move into this complex, be sure to never interact with the office manager, Tracy. She is a seriously such a bitch and has no people skills or compassion for anything! How she is the MANAGER is beyond me. She NEVER speaks when you pass her. And she’s always short and very rude.
Rent is due every month on the 5^th by 6pm. I have NEVER been late on rent, ever. I arrived at the office yesterday at 602, literally ran up to the door with the car still running and hoped there was someone still there, as it was only 2 minutes past. Of course Tracy was in there, and she literally stood there and watched me knock and did not open the door. I was 2 MINUTES late! She is a bitch and I cannot WAIT to no longer be living here.

The absolute worst management in the history of planet earth!!! By no means live in this septic tank, what complete rubbish! We moved in here as we had sold our home and were in between purchasing another. Every nightmare imaginable happens in this complex; bad management, domestic violence by some of the tenants, gun fire, break ins. My advice is to never consider any property managed by Ovation! One more month and out!

I recently moved in Amalfi and I had to meet SO MANY problems with this apartment and which is still going on so now so It seems like being hard to avoid posting my negative review on the web for this property.
First, we couldn’t be able to have hot shower even after gas account installed so i had to call to the office and Tracy took care of it by high the temperature but this apartment is old enough it wouldn’t help. Gas heater & shower for the property will never get you warm enough in the winter.
Second, I found washer in the unit has leaking problem and flooded all over the floor when i try to wash clothes and I had to call the office again. Maintenance guy came n replaced it the next day but the washer which is replaced looks much older and stinkier than the other one though. The laundry area smells like sewer after using washer cleaner they recommanded but it wouldn’t go. no choice living with smell of sewer at home.
Third, I found dish washer has problem with drain n it’s flooded again and I had to call the office AGAIN! The maintenance guy came again n i was told that it’s not the problem with plumbing system for the apartment as I suspected but dish washer which should be replaced.
they said it’s gonna be replaced next day but delayed more than a week now the space without dishwasher not only starting stinky but also looking horrible as you can see on the picture since the surface remains wet.
we had to stay Thanksgiving without dishwasher and you keep delaying to replace it without any notice.
The office staffs are always busy to help to get future customers and no time to help existing tenants out for the issues that consistantly arise.
They never answer phone call as well. really hard to reach when i have problem.
Things just like this, I figure that the moving to this apartment is real bumper and now wondering what the «REDECORATION FEE» is for that you collect from new tenants.
This apartment wasn’t ready at all for new tenant without mentioning minor issue like broken cable outlet and missing light bulbs in the kitchen and living room.
I don’t think it is just the matter of «Inconvenience» but I’d like to give my rights back that i deserve when i pay rent and fees.
My overall review for this apartment, never move here! I’ve lived so many apartments so far but this one is WORST!

I moved in about 2 months ago and have to say, I am really happy here. I had no problems with the management people. They were all very professional and polite.
I had to go into the hospital for 2 wks and I called the office and talked to Stephanie. She arranged to have someone come and bring in my bottled water delivery. They also took out my trash and even feed my fish. I think they went over and above. Great customer service and just a really nice place to live!

My now husband & I found this place on a visit from Ohio. We were relocating due to work and wanted to find a place that would work well with us. We had some poor experiences with apartments in Ohio and didn’t want a repeat.
We really liked the office personnel when we visited. Keva and Joey were so caring that we were sure we found a place we could be happy at. To be fair, Keva and Joey remain caring and attempt to address issues to the best of their ability.
What I don’t like is that when we visited, we agreed on a 12 month lease. They snuck in a 15 month lease. The carpet was not new and rather ran down. The vinyl in the kitchen is not new and has minor dents and rips.
We really were interested in the amenities. As we both are night people working late in the day, the 24 hr pool and hot tub were very exciting and a definite plus on their side when we made that decision to lease here. Especially since I have been working 60 hour weeks, I NEED the relaxation time in the hot tub. In May around Mother’s day we reported that the hot tub was not even warm and dirty. They would fix it for a day or two and then it would be the same way. This has gone on for 2.5 months now and they have been telling us that a part was on order. Well, now after waiting 2.5 months, rather than fixing it they have decided to close the tub and pool at 10 pm. My husband doesn’t even get home from work till 11:30. Come on this is LAS VEGAS, nothing closes here; well except our amenities!
I haven’t even mentioned the grills. They won’t light and are broke. When I tried to use them the gas just flowed out with no control and couldn’t be lit. We asked about this and was told those are on ORDER also.
Another issue I have is the large loose rocks around the parking area. I have stumbled and sprained my ankles multiple times. I’ve brought this to their attention but have not seen anything done to address it nor have I received a response. Additionally, these rocks are small enough to picked up but large enough to be used as a weapon or tool of destruction to a car or window. But they don’t seem to be concerned.
I honestly think Keva and Joey would address all the issues if they had support from the corporation. They are good people. I cannot see us renewing as the company seems unconcerned with earning our trust and loyalty.
Be vary aware if you are going to rent an Ovation Property.

I lived here for 6 months and moved out immediately after. The rental prices are too expensive for the area and while the complex looks nice the apartments are low quality and its not a nice area. There’s not much but empty desert lots and a busy freeway. Feels like your apartment is on mars (if mars had busy freeways).
My real issue is with the lack of attention to detail and scammy nature of the office.
Strike 1: I requested a 6 month lease but when I arrived to sign the paperwork they had changed the document to read a 12 month lease. I told them I wouldn’t sign that and they had to re-​print a new contract.
Strike 2: After living there a few months they told me I was late and they tried to charge me a late fee, I explained the rent had been paid on time and they admitted their mistake and didn’t charge me but never really apologized.
Strike 3 Finally when I went to pay my 2^nd to last months rent I inquired about leaving and they said I had to give 60 SIX ZERO days notice before exiting my 6 month lease or else be forced to pay a fee or breaking the auto-​renewed the lease. Luckily I asked about leaving 3 days before my 60 day notice was due to I gave notice on the spot and narrowly avoided renewing my lease or being charged.
The ridiculous 60-​day notice policy and the office’s 2 errors (both in their favor) results in me giving them 1 star.

Upon entering the complex you will instantly notice the beautiful front entrance to the office. It was covered with flowers in late bloom. The lobby is fresh upon entering and the staff greeted me in just enough time before I got impatient. The model apartment was obvioulsy made to WOW you, and it does. I like to think I was very particular about the amenities, grounds and staff.
My daughter was impressed with the convenience store inside the office.(I have not check whether the prices are reasonable or not)
The pool has a Roman-​esque style, stunning gazebo with gas BBQ grills. By the way the pool & fitness center is open 24 hours and is under video surveillance.
The complex has 200 units and is gated with only REMOTE ACCESS ($ 35 deposit)
There is open parking, which is sometimes good and bad…
While going over my final selections for a spot to call home, I decided to walk around the grounds, say hi to the neighbors, ask what the utilities are running and
***MOST IMPORTANT***
I asked each one, «WOULD THEY RECOMMEND AMALFI TO A FRIEND?»
and they all said YES!
I am happy that I chose Amalfi. It feels right, I feel comfortable. Safe…that meansalot to me.
I’ll keep you posted within the next few months… lets see how things go. I’m optimistic.