American Lock & Key

Thank you for giving great fast service when we really needed it!!! Definitely a 5 star business :)

I’ve been here before, to purchase replacements, was always in and out, didn’t think too much. Today I brought in a stuck cylinder. Said I needed a replacement that worked with existing keys. Guy asked me to wait as he helped the old man ahead of me. After about 10 minutes, he took a look at my lock, and said it was probably serviceable. 5 minutes later he said he got it turning smoothly just by cleaning it and removing the master key pin (I didn’t have the master key anyway). Told he no charge because he made me wait quite awhile.
I lived in NYC for 28 years, and the customer service and hospitality in this city keeps shocking me. From fast food restaurants that ask you to take a seat, and bring your food, to clothing stores that offer to hold your jacket, and take everything your holding to a prepped fitting room. Add this place to the list of shockingly good customer service.

We use this company after multiple times of another location (Home D) failed to do a good job with their keys. This company was referred to us by one of our handymen. He said he ALWAYS uses American Lock & Key and has never had any issues. I went to the location today for the first time (we usually have someone else go) and was amazed at how helpful and friendly everyone was. It is a small little location but has everything you need. They are also very reasonable on pricing. I was in and out in a couple of minutes. I love that their Key also has their phone number on there, great marketing! I wish they had more locations :)

I had an issue with some charges. After some discussion they reimbursed me the the amount in question. .they didn’t have too… but they did. that may say something… so I gave them a 4 star review

First time here, nice guys, clean professional shop. Good prices and good service.
Adding this line to make the review long enough to qualify as a review.