Apple Store

While we were at Town Sq for other things, decided to shop for our daughter’s college gift… something useful and practical instead of a BMW 3 series for our 18 year old kid.
I’ve been researching online for the past week for the best fit for what our daughter will be using it for, and best bang for our $ too. We checked out Fry’s first, where the rep was really helpful, but like a good consumer, decided to see what the Apple Store had to offer. The Retail gods were smiling down on us, cause we got a banging deal! Because our daughter was going to college for the first time, Apple offered a $ 100 discount off the MacBook Pro 15.4, 16 GB & 256 GB with Retina display that she wanted bringing the cost down from $ 1999 to $ 1899. But we needed to show some sort of «proof» of college admission. (no biggy). Not a good enough deal? Agreed! Apple also threw in a pair of Beats by Dre wireless headphones at no additional cost! That’s a $ 300 value for… wait for it… FREE! Shazam!
We made it easy on the Apple customer service rep since we did all our homework ahead of time. However, the rep was nice enough and service was fast. Hoping we have a similar experience, if not better, if we need to come back for any technical difficulties.

I came an hour early for my appointment and Christian was so amazing, he comes to me every often to check if I’m okay… What an amazing person he is

GOOD:
+ No attitude problems with any of the staff. For a global brand, this is expected, but they still manage to do well.
+ Not understaffed; I’ve never waited more than 5 minutes for help
+ Excellent size. This Apple Store isn’t crowded at all.
BAD:
— Huge rushes due to a sour negotiating deal making this the ONLY Apple Store directly serving the Henderson population. Shop early or late, the mid-​day gets crazy busy
TLDR:
The best Apple Store in the Las Vegas Valley. I guarantee you’ll love this place more than the other stores.

Poor, poor, customer service. I guess blacks like always is the last to get service around here. Just came in to get some info about upgrading to a new laptop but a easy 10 minute deal turns into a hour or so deal. Colors is advised to stay away, got to fashion show with the tourist. Apple Store town square needs training on equality. It’s not the 1950’s, get out of the state of mind!

I have to say the store is terrible. Waiting waiting waiting. Genius Bar? R u kidding me? I would like to call Stupid and Waiting Bar.
I came the store at 6. Check in at 6:15. Got a message for being ready at 6:30. And a specialist came over at 6:45. And she could not find the series number for my device.

I car in today with a shattered iPhone 6S and Angela and Carla were AMAZING!!! Mind blown customer service. I will always go to this location now because of how these girls helped me!!! Thank you again!!!

I just wanted a car charger for my iphone6 sales clerk tried to cell duel device charger. I only have one phone. The charger isn’t charging my phone which means another trip to town square. This is my fourth trip trying to get a car charger.

Yeah, so… where do I start???
If you’re a loyal iPhone user, after awhile, you learn Apple’s solution to practically everything is to wipe your phone & start over, never reinstalling anything from your «back up.» No point in going in to the Genius Bar when past experience has proven this is their «tried but not always true» method to «fixing» your iPhone issues.
So after months of doing this with my 2^nd 6plus because my touchscreen locks up & is non-​responsive (my original having been replaced for the same issue; my 5 replaced 3 times), I went in. Christian was my «Genius» and after explaining my issues with this phone what does he suggest? Yep, that I do what I’ve already done numerous times previous as recent as last week.
THIS guy takes my phone & asks me to unlock it so he can «double check» I did it. Are you kidding me? I was just called a liar and had my integrity called into question by this «Genius!» I blasted the guy.
It’s one thing to spit at someone while you’re talking, but this was a different sort of nonsense.
There were other issues with Christian being condescending but THIS exchange took the freaking cake!
I told him to bugger off, to find someone to help me setup the Watch I purchased moments before dealing with him & I would speak to a manager regarding his insulting comments, argumentative attitude & overall lack of professionalism.
Just as Frank started to help me with my Watch, Adam the manager interrupted & I gave him the run down of my experience with Christian. I told him if any company allows their employees to call their customers liars, directly or not, I question whether I want to give them my business. my expectations are these geniuses will listen instead of not, not «read from a script» when they’ve been told this is a repeated problem across multiple phones & «knowing what to do» as a results in no improvement, forget the b.s. & cut to the chase.
I also told him all I expected from this appointment was to figure out if I needed a new phone or not or to find out my options for resolving this issue, if there were any. Adam was attentive & appeared to be genuine in his apology & understanding for what went down. Whether he has a talk with this guy as he said I won’t ever know. What I do know is that Adam went over my options and helped me setup my Watch. and I appreciated him not giving excuses, such as «this is what we have to do…»
Not wanting to bust his chops any more, I did let him know that Ariel helped me with my Watch purchase & was absolutely FAB! making it a pleasant buying experience when faced with numerous choices. If I ever return to this store, which is highly unlikely, I would request Ariel’s assistance for any future purchases. Especially since my only option at this point, is to upgrade into a 6S.

It’s packed on any given day because the majority of customers are having ISSUES with their Apple product– usually caused by an Apple update. I put my name on a list and received a text from the store 1.5 hours later, only to show up and wait another 20 minutes for a technician to see me…
I am having Software issues ever since the 9.2 update **so shocking** (like the 52,000+ other users on the Apple forums) — my camera won’t work, flashlight won’t work, iMessage won’t work, Safari is hit and miss etc etc. Of course, the technician dismisses ALL of this and tells me because my phone is no longer warrantied I «have to pay for a new phone» — ummmm, so tell me how a new phone fixes a problem that is caused by the Apple Operating System update !!! Are you going to run the new phone on chocolate??? SMH. I definitely did NOT receive friendly, helpful service nor did I find it to be a solution-​oriented store. I have to take this one up to an Apple DM, or maybe start a Class Action lawsuit… Who’s with me?

I LOVE THE APPLE STORE CUSTOMER SERVICE!!! Apple employees go above & beyond the call of duty to help you. I love how they treat every person with great importance. By watching how they help and teach the elderly is a breath of fresh air. In most place of business if your rich or good looking, you always get vip service! At the Apple store every customer is important young or old!!!
The big tip here today!!! Never use ASURIAN to replace a damage phone. They put you threw an FBI interrogation as if you were a criminal! And they charge you $ 200 to replace a damage phone with insurance, what a joke. Apple Store only charges you $ 129 + tax. A friendly service done in minutes, if you have an appointment. Their staff is the most wonderful experience I have ever had with a business. Always smiling and happy to help!!!

Worse customer service I ever seen. I waited 2 hours than they text me 3^rd time and I spoke the guy and still waiting another 55 min and still no one didn’t show up. Wtf. I won’t buy no more any Apple products ever and will keep tell my friends to stay away their products as well. (I have MacBook Pro, MacBook Air, iPad and I phone and will get rid off all of them soon after this shitty service)

I booked an appointment with the Genius Bar, came on time and still had to wait for an hour. The person who finally came to help me (Angela) was very helpful, nice, and was able to solve my problem, however I had to wait for another two hours until my phone was ready. Once I came back they told me to wait again to be helped. I don’t have an issue with waiting IF everyone is busy. However, I do have a problem when there are multiple employees (even the ones who help with repair) are just conversing while Im waiting there JUST TO PICK SOMETHING UP! I ended up having to wait for another 30 minutes for something that could be done in less than five! The store wasn’t even busy anymore by the time I came back. What makes me more upset is the fact there would be many employees stand right next to me and not even check if I needed help with anything or if I’m being assisted.
The problem is that they have so many employees that have minimal duties, and only a handful of them are actually trained to be useful. During my visit I was passed around to a total of 5 – 6 people. I wish I had a better experience with this Apple store. I don’t know how the other branches are, but I’ll definitely try those stores next time and not come back here.

Despite this Apple store always being packed I’ve been greeted promptly on each visit. The staff (mostly younger employees) are knowledgeable and helpful about the products they are selling. I was able to get in and purchase a new MacBook in literally 15 min. I don’t like to be pushed or feel like I’m being sold and they understand this.

I wish I could give this place a better review, but my recent experience with this store got me nowhere. A relative was coming to town and was willing to put me on her Sprint family plan. I needed to buy an iPhone and get connected. I did all my homework which involved phone calls, online research, and two trips to the store. Associates were friendly and seemingly helpful. When the time came to visit the store, make the purchase and sign up for Sprint the store was unable to help me after trying for at least an hour. They were unable to do what they had said they could do.
We then drove to Sam’s Club where we got immediate assistance and within 20 minutes I had purchased the iPhone and was connected to the Sprint network. Sam’s Club had absolutely no problem doing what Apple was unable to do.
Shame on you Apple Store!

Best customer service ever. Apple knows how to treat their customers and won’t nickel and dime you for every service which ends up building brand loyalty. Came here because my mom’s iPhone had a bad switch and they swapped it out with a new one no questions asked. We were in and out (with a Genius Bar appointment) in less than 15 minutes.
I just like how efficient and friendly their company is. Their tech just works and if for some reason they don’t the company will take care of it for you because they stand by their products.

I recently purchased a used MacBook Pro and I needed to erase the old data and reinstall the OS and I didn’t have the original disks. My internet at home was too slow to do this, so I went to the Apple Store and JF was very helpful in helping me to clear off the hard drive and do a clean install of the OS. I even found a nice hard case for my new (used) computer.
I don’t know of any other company that is this helpful with older used products purchased somewhere else. Thanks Apple Store!

Visited this Apple store at Town Square last Saturday afternoon @ 4pm.
All the latest and greatest technology was scattered meticulously throughout this clean store, among dozens of tech savvy shoppers. I felt like a dinosaur in this store, as I don’t even own 1 of those fancy smartphones. I’m too old skool. If it rings, and if it answers, we can talk. Voicemail is nice. But I don’t see the value of anything else offered by a smart phone, so I don’t text, listen to a robot voice named Siri, nor have ever done a Unilocal check-​ins and am proud to write that I have earned 0 Badges, LOL. Oh well… my focus today was to look at MacBooks.
A smiling Apple customer service rep immediately approached me asking how she could be of assistance. I shared with her I wanted to learn more about a couple of the products. She took my name and said somebody will be with me shortly.
«Shortly»…hmmmm…what does this mean to her? At 3 other Apple stores here in Las Vegas, «shortly» is defined as 30 minutes of waiting and/​or make a reservation to come back another day… but not here, at Town Square, which thankfully the wait was less than 5 minutes :-)
So within 5 minutes, a friendly Apple guy came over to us and answered questions we had regarding the MacBooks and iPhones. I learned the ease of compatibility between Microsoft Word, Excel, Powerpoint as it relates to using on a Apple computer. The Apple guy was thorough and I tried to stump him with challenging questions; but he was 99% more knowledgeable than me and always had the right answer. Forgot his name, but if he sees this, you represented your store and Apple very professionally.
Town Square Apple store offered a pleasant experience for us and I look forward to returning again soon.
Unilocal 250 CHALLENGE 2015: #231

During our vacation the cord of my Ipad failed. Don’t know if I’m using the correct words. But charging my Ipad wasn’t possible anymore. Didn’t knew if it was because of an defect in the charger of in the Ipad.
Luckily there’s an Appele store nearby! Problem was almost directly solved. An broken charger. Bought a new one (only the cord!) for $ 19. Which I think is al lot of money.
But I was promply helped. Although it was very busy in the store. Probably with more people looking than buying. I received the receipt via email and in print so no complaints.
Note: I’m no native speaker. Forgive any spelling and grammar mistakes.

DO NOT GO ONTO THIS STORE IF YOU HAVE A TRUE APPLE TECHNICAL ISSUE!!!
Wait times very between 3 – 8 hours!
Get it together people when your phone crashes you dont want to wait 5 hours to get it repaired!
And no – i couldnt call or use the web to make an appt… as that is all done on the crashed phone!

I enjoy this store. Town Square is a fun place to hang out and the Apple Store is always ready to fulfill your inner-​geek needs.
I recently went in for a broken IPhone screen and they replaced it for free. It took about 1.5 hours to fix so we strolled around Town Square while we waited. Once it was ready, the pick up process was quick and easy. We even had some time to try out the Apple Watch in a few different flavors. The store has quite a few demos that you can wear and get a feel for which one you like.
The staff is always helpful and super friendly. I haven’t ever had a problem with service at this location.
During the holidays this store gets packed so get your Genius Bar needs out of the way before then.
I’ve had quite a few items repaired here, since I’m an IT guy and they’ve always taken care of me. I appreciate their willingness to help and work through any problems that arise with their hardware and software.

Horrible customer service. I understand the workers are helping customers out, but none greeted or asked if I needed help. I stood there for a good twenty minutes before leaving. I am an iPhone user but this makes me want to leave the brand. I had some questions that websites don’t have a clear answer to.

Schön, dass Las Vegas mittlerweile über drei Apple Stores verfügt. Neben dem ersten in der Fashion Mall, einem weiteren in den Forum Shops gibt es auch im Town Square, ca. 1,5 km vom Las Vegas Premium Outlets South entfernt einen Apple Store. Bei meinem heutigen Besuch war der Store gut frequentiert und man musste schon deutlich nach einem freien Verkäufer Ausschau halten. Ich hatte Glück und traf auf einen, der ausnahmsweise einmal halbwegs einen Plan von den Produkten hatte. Wusste er es nicht bzw. war sich unsicher, gab er es offen zu. Damit kann ich gut leben. Gestern im Apple Store in der Fashion Mall erzählte die Lady im blauen Shirt mir absoluten Mist. Daran muss Apple insgesamt kräftig arbeiten, da dieses Phänomen länderübergreifen auftritt. Zurück zum Store im Town Square. Auch hier ein typischer Apple Store in der gleichen Aufmachung wie weltweit üblich und Applestandard. Natürlich handelt es sich, insbesondere was den Verkäuferkontakt anbelangt, um eine Momentaufnahme und kann beim nächsten Besuch wieder völlig anders aussehen.