Atlas Group LC

I rent an apartment with them for two years and I am very happy. They have security 24 hours and kept clean and in good areas. all people here are good and I love the attention that has Fernando my manager. when something breaks in my apartment I send a message and they are fixing hours and this is very good, and lived elsewhere and are not so. michas thanks Fernando Avila

We are The Flooring Center USA located here in Las Vegas, and we have been doing business with Atlas Group for many years. They have such a great team, it is our pleasure to continue doing business with you.
Management Team
Flooring Center USA

As a tenant I received great service from the property manager, Fernando Avila, he was always quick to respond to my emails and phone calls. Any issues we had at the condo were taken care of within 24 hours. As a first time renter it was a very pleasant experience working with this property management group.

Jared has been very kind and responsive since I moved into my condo over a year ago. My AC went out around 9pm yesterday. When I called the emergency line that evening I spoke with him directly and he was very nice and helpful. This morning we had an AC man come out. Also another time my AC had issues it was taken care of within a day! Just wanted to say thanks and I appreciate the awesome service!

This company was good in the beginning and then somehow our lease was changed mid contract to a different payment due date. This change took effect the previous month before we received the letter and they still charged late fees. If you try to get information out of the little Mexican lady in the office good luck babe is the absolute rudest person I have encountered in all the companies I’ve rented through. She’s even rude to the tenants who call to ask a simple question such as «are you open today?» To which she replied” yes that’s why I’m answering the phone”. Extremely unprofessional in my book. If you are looking at a property through them stay away. You will only have headaches. Now onto the maintenance aspect. Our garbage disposal, freezer, and garage door broke within a months time and I was told that I had to pay for the repairs and then a request for reimbursement had to be submitted. WTF? I’ve never heard of that before. If they don’t remove the late fees due to their unlawful breech of contract then they will be receiving a letter from my attorney. Simple as that.

DO NOT RENT/​TRUST this company. My boyfriend and I rented a house from this company for a little over a year. We put in a total of 1100 for the deposit. We mostly dealt with Kristy. We had several issues with the house and repairs that needed done. We reported all to Kristy and a couple other people that work at Atlas. They never returned calls and nothing ever got fixed. We dealt with a backed up sewage/​plumbing issue the entire time we lived there. It was disgusting to say the least. Worst part of the experience is that we had so much patience through all of this and they refused to give us back a penny of our deposit and haven’t supplied us with an itemized receipt. Have no idea where the money went… To repairs that existed when we moved in? We will see them in court!!! Good thing we carefully filled out damage forms when we moved in.

The worst property management company ever! Extremely unprofessional and rude. Stay away at all cost!

If you are planning to hire Atlas… DON’T DO IT!!!
The worst customer service! Impossible to contact anyone! Lori Madrid, our agent is full of EXCUSES EXCUSES EXCUSES of why she could not return my calls and emails. Very unprofessional service with her and office staff. I wish I would have read the reviews before using them!
Again…DON’T DO IT!!!

I used them to manage four Vegas houses and all went fairly well. The main problem I had was they won’t make Sunday appointments. This bothers me because I want working tenants. If you can’t show a vacancy on Sunday, you will be limiting your prospective tenants. I’m an out of town owner, so doing a walk through once a year at all properties is difficult to arrange on days other than Sunday when I am in town. Not bad on other aspects, and better than most Vegas Realtors. (The no Sunday rule is why I went to another company.)

I‘m a former tenant of one of the properties they managed. My property manager was Angela Valdez. She is really nice and friendly. She‘d always respond to my emails and work orders in a timely manner. We always paid our rent on time and we had no problems whatsoever. They are very professional and helpful.

In 8 months I have not been able to get a door bell; there are two but they are both broke. Not to mention, getting through to someone is near impossible and when you do they can’t help you. Now my air conditioning has been out for days, in Mid-​July and the repair person they sent left because the part is too expensive and they need approval from the negligent owner who won’t even approve putting screens on the windows or fixing the door bell. I won’t recommend this company to a crackhead tweeker

Atlas group has provided me with nothing but terrible service. There is a realtor there named Michelle Hood who is very unprofessional she does not up keep on her clients talks in circles very confrontational and almost «wines» when speaking and continues to talk over very upset moving from out of state got stuck in this jam and all she says is nothing you can do your stuck to legal binding
STAY AWAY

Not happy, not Happy, Not happy with Atlas group. I moved into A HOUSE of theirs trusting they would do the repairs needed when I first moved it. The front and back yards were overgrown with weeds. The closest door was not closing right, There was a leak in the bathroom, plus other minor items. They managed to fix a few things after many calls to them. I had problems with the A/​C after a couple of months and even after many calls to them, the A/​C was never fixed. Not good when you live in Las Vegas. When I did move out, they took my $ 850 deposit and even claimed I owned them $ 65 more. If I did not move out of State I would have sued them. You have been WARNED!!!

I have worked with Atlas Group for over 5 years & they are always responsive & professional with both myself & my tenants. I first went to Atlas Group because another management company did not enforce the lease between my tenants & myself (tenant was late on rent & no fees were taken). I switched to Atlas & have been very happy. They deal with my HOA & also home warranty — completely handled washing machine replacement via home warranty & I was not troubled once. Always available via phone or email. You will receive professional monthly and year end statements. I always receive rent checks between the 10^th & the 15^th as well. Could not ask for more in a property management company. I trust them completely.

Keep far away from these people… very dissatisfied with these people… they lose records, pictures and have property managers coming and going… had 3 in 4 years and they lost records of how many pool keys, garage door openers were issued… Like the other reviewer stated… If you want to end up in a lawsuit and like getting pissed off… hire these guys.

At first I gave these guys a good review but I just received a piece of mail today for my security deposit… For the 1^st time in 20 years of renting (military) I was charged a total of $ 335 for wear and tear items throughout the house. Most of these things were already noted by me prior to moving in 2 years ago!!! It took 30 days for them to send me a list of things wrong which had to be rectified to include a $ 75 charge for new batteries (that I just replaced 3 months ago) in 6 smoke detectors!!!
Oh and for the items that were really wrong in this house they refused to fix, because they did not care about «cosmetic faults»!!! I fixed many $$$$ things around the house for pride’s sake and was never reimbursed! I was ok with that but to charge me $ 335 for a stove and a shower that were not clean to their specs even though I used their own cleaning folks, ridiculous!
I am very upset to say the least! Renters beware!!!

If you want to end up in a lawsuit, either with the property management company or with your tenant, then hire these guys.
They hire their own contractors and take HUGE kickbacks from them. To paint a 10 ft x 12 ft wall = $ 1000! Is this a joke? guess what i found out after digging, the painter was a ‘good friend’ of the property manager. THey actually had pictures of themselves drinking beers on the weekend (facebook).
They still owe me over $ 1200 and cost me over $ 7500 because of their issues.
NEVER AGAIN.
DO NOT HIRE THEM.

If I could give this company 0 stars I would do. OWNERS STAY AWAY!!! Do not trust these people with your property. They are dishonest, disrespectful and incompetent and I am happy to provide more details on our disastrous dealing with them to anyone who wants the story. I will be reporting them to the BBB.

This is a shout out to Andrew for everything that he has done to assist me in the last year with my rental payments. My Workmans comp claim jas been on-​going for almost 1 year and he has supported me through it by accepting that sometimes, financially I need an extra day or two. Great Guy to deal with.

Look out for this company people, I went to them years ago for my very first place to live, they moved me into a nice decent condo for $ 850.00, but once actually in I began not even two or three months into my rent phase getting eviction notices on my door from the bank saying that they will evict me for none payment, I spoke to my landlord which is Atlas Group, they said oh just ignore it the owner is fine the bank is making a mistake.
Well that mistake was bull sh*t, I caught them red handed, I did my research, the condo went to foreclosure months before I move in, the owners had the sales guy trying to rake in on some of my hard earned cash, so I only literally lived at one place for 6 months and lost out on my moving expenses. The sales guy or rep said he needed to do a walk through, little did he know I was filming him the entire time for court, cause why would you do a walk through if you just lost the place, what trying to keep my $ 850.00 deposit you cheap piece of sh*t,.
I caution anyone working with them, go to a real company a real realtor who will help and not rape you for what your worth. This company allowed me to move into a foreclosed home and still tried to snatch my deposit like I owed something, the only reason why I received it back was, because I threatened them with legal action and litigation, so the company caved an gave back my funds!
I am warning anyone who desires to try them, you may get lucky or you may end up like me in my situation where you lost out on money and had to move and pay more than what you need! Watch out!