Auto Buy Smart

After hours of haggling with a not so bright salesman, I purchased a car from them. On the way home I noticed what felt like a hard downshift between 1^st and 2^nd gear. So I did a little research thinking maybe this was common because I had never owned a vehicle this large. When I called them about it they said take it to GMC «because it’s under warranty there and that’s where we would take it.» Now the transmission is being ripped apart at GMC. When I called to speak to the manager all he could say was well you didn’t notice it on the test drive. I told him that the test drive was all highway so of course I wouldn’t notice it. He responded with well I can’t help you and you didn’t notice it on the test drive. Additionally one of the headsets that came with the car has screws that stripped out (so I can’t change the batteries) and when I brought the set to them to have them fix it, a salesman said take them to GMC too. So I would say steer clear of this place. They claim to offer a 6,000 mile warranty on all used vehicles however they do everything in their power to put it on someone else. Be smart and don’t buy at Autobuy Smart

I was looking at a SL65 on their website that was posted for $ 28,998. As soon as I look at the car in person and show interest in buying the car, all of a sudden an added fee of about $ 2,200 was placed on the car for repairs that were done to the vehicle in order to prepare it for sale. Then the manager claimed that extra $ 2,200 was for a warranty! But on the website the car was advertised for 28,998 with a 6 months warranty. Do not come here to buy a car and get financially screwed. Go somewhere else.

FULL DISCLOSURE:
I did not buy a car here!
I drove all the way out to Centennial to specifically look at a car I had seen on their website.
Was greeted by Alex, who was terrific, helpful, and let me take the time needed to see what I wanted to do. I drove a couple cars and had pretty much decided the car I originally wanted to see would be a good choice.
We went in, so that he could pull the numbers, carfax, etc. He also knew I was thinking about looking at basically the same car, with a couple less luxury features for a $ 3000 less at the dealer right next door. Wouldn’t you think they would come out with the best price possible? I certainly did, since they already knew the other car’s price. Not only was the price barely a nudge, it was $ 2500 MORE than the price on their OWN WEBSITE!!! Are you kidding me?
It all went down hill from there. They did offer me a few hundred less that the website price, but at that point I decided to go look at the other version of the similar model next door.
I ended up going the other dealership, they made me an awesome offer across the board.
And the truth is, if Auto Smart had really wowed me, I would probably have purchased the car there. But sadly, they did not wow me, they tried to plow me. And away I went.

Went to this place to buy a car. Signed all paperwork and left with the car. 5 days later they wanted more money down. Told them no and gave the car back. They already had our old car on the Internet for sale and it IS STILL there. When I asked them to remove it they said it could take days. Sure didn’t take them days to add it when the deal wasn’t even done yet. Also they cannot find a remote for the underbody light kit that is on the car. It costs $ 50 to replace that and the brain to get it to work again.
Nate is an old school salesman who treats you like you’ve never bought a car in your lifetime. His BS remarks are almost hilarious but condescending as well
Don’t go here. They are unprofessional and obviously the finance department doesn’t know what they are doing if they let you take a $ 63,000 car off the lot, take your down payment, then have to unwind the deal because of a bad call.

Wouldn’t recommend this place. I bought my dream vehicle from this place about 2 months ago. That was the only decent part about this place. The salesman Robert, was very understanding and accommodating. As soon as you leave their parking lot, you can say goodbye to the customer service. The process to get my vehicle registered and under payment was a hassle and when it was 2 weeks past due, they tried to blame me for it taking so long and had no recollection of what they told me they were going to do when I bought the vehicle. The «GM» Phil acted like he didn’t care about how I was being treated or lack of help by HIS employees and it really gave me buyers remorse for a vehicle I’ve wanted for years which is really heart breaking.
The service department is a joke! I would give Jerry and his crew a –5 stars if I could. They have no knowledge and probably shouldn’t even be mechanics. I was without my truck for a full 2 ½ weeks out of the first month because it was in their garage (they gave me a loaner for the final 2 days. thanks!). The excuses they kept giving me finally started to turn on themselves so it was a relief to finally get my truck back, even if it was unfinished. At this point I would rather take my truck to a real mechanic and pay for the repairs instead of use the warranty.

just NO ! if u do OnLine route — they’ll pass u off to someone else — who prolly needs to meet their quota —

I came in here the other day and i knew exactly what I wanted and was ready to buy but since I look young no salesman came out to help us. So me and my friend walked around the lot after about 15 minutes a salesman (seemed like he was forced to come out and help us) literally just told me «You can’t afford it anyways right?» NOTE: I wanted the Mitsubishi Evolution and happened to be looking at it when he came out. I was so offended I just said «You’re right I can’t «he went back inside. Little did he know I have a 780 Credit score and had $ 9,000 as a down payment for a $ 29,000 car and make an average $ 5,000 a month. For future reference don’t judge a book by its cover!

Awesome experience! Feels weird to say that about buying a car, but it’s true. I had my last car 13 years!!! Half the reason was bc of the hassle of buying a new one!!! Finally had to do went to ABS and was in and out with a new car in 2.5 hours including just walking around looking at cars. I had no idea what I wanted and these guys were super nice showed me cars that had a few bells and whistles I was looking for. Decided on a Mazda CX-​9 and and very happy with my purchase. Start to finish these guys were great. They listened they followed through on things they promised and just a real great experience I’ve already referred 2 friends and I’d happily refer more. They specialize in barely used cars so really nice cars with low miles. Not a typical used car lot at all!!!

Not trust worthy. Told me one price over the phone. I drove 30 minutes to come down. Got me there and then told me much higher price. They add random dealer fees that are bull. Try to get me to switch cars after i told them 5 times what i wanted. One of the managers extremely rude. Luis, Terrible service. Talkes down to you like you dont know anything. Not a pleasant trip. Would not go there or recommend to anyone.

I’ve bought many cars. Every time I’ve done so it’s been a huge hassle, long waits and a ton of pressure. That is until my last car purchasing experience at AutoBuySmart.
Mark Bucciarelli (classic car manager) and his staff made it so easy. They made sure I left the building with my vehicle titled, smoged & even registered. This totally blew my mind…
After all that Mark personally went through all the options in my new vehicle with me. I did not feel rushed in any way. I wish every car dealership would operate just like AutoBuySmart by putting their clients needs first.
If you are a classic car person or a lotus fan don’t waste your time talking with anyone else. Give Mark a call as his experience and service are number 1.