Babies R US

I don’t know why anyone with a crapy attitude would work in a baby store, you’re dealing with people who are either first time parents and pretty clueless (my other half lol) or people who are absolutely ecstatic. That being said I know saying congratulations to every single person you see can be tiresome after your third day… but thats kind of what you signed up for. Finding help is pretty hard, and finding someone who can guide you on helping pick what stroller or milk pump is best suited for you is a needle in a hay stack. Many items are cheaper at walmart and target (bottles, washcloths… more basic things…) or on amazon. The best quality here in my opinion is that returns if they are on your register are easier than expected with no receipt (try returning from your amazon registry…) and parents get a 10% completions discount. they do carry some higher end items like the 4moms swing and some maxi cosi car seats… but no stokkes (a stroller brand) which i was bummed about… Its a good stop if you need something ASAP thats a bit more specialized than what a target or walmart may carry.
And the expectant mom parking is nice! Ill miss that in a few months lol

This place is the worst. I went in to return something and get the money placed on a gift card. I was about 3 days past the 90 day return date and even acknowledged that when I went to the cashier. She was so incredibly rude and condescending. I snapped right back at her after she snapped at me, but who wants to deal with that? Horrible experience. I will never go back to this place. Ever.

Christine is awesome, one of the nicest branch supervisor. She was so helpful and was able to find ways in fixing our returns and purchases. Vanessa was also nice and smiling face. She’s one of the cashier in customer service. Keep up the goodworks!

Everytime I go into this store they never want to help! There’s one female in particular that always gives me a hard time when trying to make a return she has a horrible attitude! I will never shop at this store again! The Henderson location never gives me issues and they have great attitudes there… Don’t waste your time at this location. They need to fire everyone that works at this location and bring more enthusiastic people in. They all come off like they hate their jobs!

I ordered a birthday present online and picked it up at the store the same day (2 hours later). It was quick, easy, and great customer service! Unfortunately when I got home I took the toys out that I bought and saw one of them was almost broken on top. It looked terrible and I’m embarrassed to give it as the birthday present it was intended to be. Yes, I could go back and return it but I live half an hour away. Just a bummer they would still be selling something that could easily be considered broken.

I went in today and needed to add something to my registry and the staff was very helpful and didn’t seem annoyed at all when I asked questions. A gentleman named Scott helped me this afternoon and he — along with everyone else — was quick to help me and give a great experience. Good work should be praised so I figured I should write this review :)

If you have a choice, choose a different babies r us store. These people are inept. They’ve screwed up each time we’ve shopped there/​ordered over the phone there. They have screwed up on applying discounts, taking things purchased off our registry and with holding onto our items that we had shipped to the store. The employees are trained poorly and don’t seem happy working there.

The place is cool with definitely a lot of stuff available for our niece. However, if anyone can tell me where I can shop baby stuff I would never come back here. Three times that I have been to location now, bad service everytime. Not just bad but awful. the cashiers seem desperate to get off. its a store for babies, they need more enthusiastic workers.

You can find a lot of the things here cheaper online but it’s a great resource to target what items you would like to buy. We did their Baby Registry program which gives back 10% of all registry purchases. We have very generous friends and family so we got a nice chunk back a few months after the baby was born.
They have a very lenient return policy — a few items we brought back — they were all new condition but we didn’t have the receipt but since it was on the registry they allowed us to return for exchange or gift card.

I came here to get a gift for a baby shower, not in my usual shopping neighborhood, but I was nearby. The mom-​to-​be was registered here (gee, what a surprise!).
The young woman at the customer service desk was very helpful, helping me print out the registry list, inviting me to sit down, and getting me a pen to circle things I was interested in. I didn’t venture far into the store, because I decided on a diaper bag and they were all in front. They had a good selection (though prices sure have escalated since I had to buy one for myself!). But since I was picking from a pre-​selected list, I just had to decide on color, so it wasn’t all that time-​consuming. My usual feeling about all these registries is not very positive, but in this case it was a slam-​dunk.
The helpfulness continued when I went to pay. The woman who helped me initially waved me over, I paid, and was outta there, off to the dollar store to get a big gift bag to put it in, since I wasn’t about to spend five buck to get it at Babies R Us.

My other favorite store, next to Target. I come in here on my days off, just to look for sales. I always manage to snag several deals. They seem to have everything.
We have a Rewards Card and have spent so much money in here, but honestly I haven’t seen anything useful out of it. Ah wells. I’m obsessed with getting our baby pretty things.

I’ve always had a great time here. And unlike the other locations the store was stocked and had carts available for use. The staff has always been super friendly to me so I’m unsure why this place isn’t rated higher.

had an awesome employee find me a great gift for my cousins baby. she didnt point me to the most expensive items either. i would of been in there for hours if it wasnt for her, wish i would of got her name
thank you again

Nice location and kind cashes. But, horrible services from backside of employees in the store. They were texting when customers asked something. What a rude attitude! Even they did not watching customers, only watched their phones.

I love this store! Even if they are pricey, they still carry the most varieties and choices for your babies’ needs. I could get lost in time just shopping here. It could be a a good or bad thing. Lol.
I also love their rewards program and they always send out coupons. I definitely would come here for baby’s stuff.

Another love hate store…
Pro’s
–basically everything you need for baby is here. maybe not the biggest selection of each product, but they have enough to get you by or give you an idea of what to look for on their website.
–easily laid out to find what you need
–baby registry is easy to do
–location and hours are convenient
Cons
–staff knows nothing about products. I know they don’t make much so they hire clueless teenagers, but maybe they should hire a few mommies who know about other mommy needs or give their staff some training
–customer service usually sucks. took 20 minutes and 3 people to complete the baby registry gift bag and answer a few questions
–prices are sky high compared to other places like Target, Walmart, Amazon where you can get the same items

What can you say about this place?
It’s baby stuff. The most baby stuff eva. In fact, if you want to check out a wide variety of baby stuff, this IS where you go.
Things to note? Some of the items that sell out here actually can be found at Toys R Us. Yep. You heard me right. They sell baby stuff there too. It’s crazy, but I think the «R Us» are out to get us hooked on… you got it: baby stuff.
In general, if you sign up for the card, and shop the sales, it’s somewhat comparable in price. It’s also very difficult to find the very nice stuff outside of here, but you’ll probably pay for it. Variety is what makes this place.
The manager is pretty friendly and he went out of his way to give us the discount that was marked but the computer wouldn’t put it on the screen. But beware… this is… baby stuff. Your screams are muffled under the waves of play yards and diapers caddies.

I have spent over 11 hours over the past two weeks trying to get items for a baby shower on Saturday…
DO NOT USE «PICK UP FROM THIS STORE TODAY» because you will wait a week just for them to boot their computers. And when you ask if they items are even in stock the young guy said I DON’T KNOW!
I called corporate and they apologized but next I try to call the store manager… I was put on hold for 35 minutes.
This has been actually THE WORST customer service I have ever experienced in my life EVER!

I dread coming to this store their customer service sucks here!!!
The only reason I even return to this store is because its literarily 4 mins from my house so its purely for convenience. Don’t bother asking any of the teenagers that work here for advice on products they will look at you like you asked them to find a cure for cancer just way to hard for them. Oh and if you find furniture online that says its available in store don’t bother trying to get it in store I can guarantee it wont be there. If you like having managers recommend products that the store is actually sold out of and then waste your time looking around the store for 30 minutes this is your place. If you like paying $ 20 for an outfit then seeing at carters outlit mall for $ 6 this is also your place.
You get my point please avoid this babies r us I refuse to shop here again I don’t care how close it is to my house ill drive the extra 10 or 15 minutes for competent customer service.

I cannot believe I’m reviewing a Babies R Us. Came here today with my friend to help her finish up her baby shower gift registry. She was conveniently able to register for most of the items on her list from home and just wanted to finish up by finding all the rest of the things she needed on her list.
Service was relatively pleasant. No one seemed to go out of their way to help, but they were helpful enough. The store is pretty organized, albeit a little boring. There never seem to be very much variety as far as color schemes or anything, but I guess that pretty typical for these types of stores. All in all, we had a relatively pleasant experience here, but I can’t say there is anything that I couldn’t find for cheaper, or even cuter at Target or Walmart.