Banfield Pet Hospital

Had an appointment today with Dr. Sharpe and Cassandra. Everything went pretty well, I didn’t have to wait more than 20 minutes for my appointment to begin. I’d love it if my appointments always started on time, but even humans have to wait at their doctors…
Unfortunately, Cassandra still has a weird attitude. You know that look people give when they are cussing you out in their head? Yeah, that’s how she stares at you as she takes a deep breath to answer your questions. I must be bothering her to do her job. Perhaps she was salty after hearing of my previous review? Either way, I’m happy to be moving closer to a higher rated hospital in the coming months, so I won’t have to worry about her anymore.
There was a very friendly brunette who checked us in, and Dr. Sharpe is just so pleasant. Not sure why all the employees can’t behave the same way…
Previous review:
There is one employee who is really nice, I think her name is Diane or Donna (from New England/​NY). One employee, Cassandra, has always made me feel uncomfortable; her general attitude doesn’t work well in customer interactions, both in person and on the phone.
All of the people at this hospital are very interested in getting you to spend money. They did it on our last checkup and they did it today when we came in because our pup was sick.
It is really disappointing to know that I have been paying for a ‘wellness plan’ for my dog but this store goes out of their way to try to ‘sell’ you on random services. We just moved here from Tampa, and our doctors/​staff never behaved in this manner. They recommended things but also told us when we didn’t really need things as well.
Last time, they «accidentally» scheduled us for a comprehensive dental checkup. This time, the doctor (who seemed pretty friendly) came in and did a fast-​talking speech about doing some tests and putting the pup on a plan. Later, a nurse came in and handed me a bill with a bunch of prescriptions. This was all before doing any testing. It seems like they have a one-​size fits all approach to making as much money as possible.
If every experience we’ve had here hadn’t been so shady, I probably wouldn’t be feeling like this. Unfortunately, every visit and every conversation with them is UPSELL UPSELL UPSELL.
Bottom line:
This dog is a part of our family; this hospital needs to do a better job at making us feel comfortable and not like they are taking advantage of us in ‘vulnerable moments’.
UPDATE!
SO about 20 minutes after completing this review, I opened up the bottle of medication I just purchased (which is another area of frustration from my trip today — read on and I’ll elaborate). Guess what — they charged me for 14 pills but only gave me 13.
Fantastic.
Let me explain why I am frustrated with them and these medications — they get these medications at cost and then rack up the price.
For example:
«Advita Canine Probiotic Powder» $ 17.15 for 5 packets = $ 3.43 per packet
Same product online —
— $ 19.99 (free delivery) for 30 packets = $ 0.67 per packet
«Metronidazole 500mg Tablet» $ 51.64 for 28 tablets = $ 1.84 per tablet
Google the same medication and the average cost on all the websites is $ 0.50 per tablet
So they were asking me to pay almost $ 70 for $ 20 worth of product. NOT SERVICES — which could be justified if they were providing superior service — but PRODUCT. GOODS. I’m already paying for a ‘wellness plan’ that I realized is a waste of money, and now you want to overcharge me for products… that you aren’t even sure I need because the only test you performed came out negative?
And then you send me home with one less pill?
Unreal.

I’m always so surprised when some of my favorite places don’t have great reviews!
I’ve only had great experiences here! Everyone is really really nice here as far as the front desk staff goes and the assistants.
My favourite doctor here is Dr. Sharpe! I’m pretty sure she’s in love with my dog. hahaha I’ve been with them since my boy was just a little puppy.
I’ve gone here for routine checkups, shots, neutering, as well as just recently my dog was bitten accidentally play fighting with another dog and I wanted to make sure there was no infection or anything. I’ve never had a problem getting an appointment here, they always do follow up calls which is nice because I know they care, or at least they’re making an effort.
My ONLY complaint that doesn’t give this a 5 star is 80% of the time I’ve been here, it seems to take a long time to checkout. There’s one front desk lady in particular who is very slow, and she’s chatty. Which is great, but sometimes she talks too much to whomever is in front of me and it takes a long time to get outta there. I have a 60pd. dog who insists on saying «Hi» to EVERYONE who walks by, so standing there for 15 minutes while my dog is anxious to get outta going is tough, especially when they are just catching up on talking about random things.
But other than that, everyone is nice, gentle, and patient! My puppy can be hyper and excited so they are patient with trying to keep him still for the exam. :)

I have been so happy with our experience here at Banfield Pet Hospital!
Dr. Sharpe has been one of the best Vets I have ever had the pleasure of bringing my dogs to! Not only is she extremely knowledgable but both my dogs love her to death! She loves them too and it really shows in the care they receive!
We never have a problem getting an appointment and they are always very accommodating to our hectic schedules! We always get to see the vet we love and since both our pups are on the Banfield Wellness plan we never have to pay anything anytime we have an appointment here! It covers all their visits, shots, getting them fixed and more!
We both definitely recommend Banfield and particularly Dr. Sharpe for all you fur babies!
They take exotic pets too!

I’ve been bring my dog Dagny here for about 2 years and the staff are so friendly especially the front desk. True it’s pricey but my baby is worth it

This is in regards to the staff located in the Petsmart on Eastern in the McCarran Shopping Center in Las Vegas Center, Hospital #1394.
Wow, you guys are really something. I can’t even begin to express how disappointed I am with your staff. I called last night around 6:15p to see if I were to take my dog in, would you see me. And the answer was a big fat NO. My dog had gotten his ear bit and it would not stop bleeding. I get it, you want to go home at the end of your shift. I do too. But when there is an actual emergency, you have the nerve to tell me no, we will not help your dog; go to the emergency vet. I’m lucky that the emergency vet was helpful and able to help my dog. I am going to tell everyone that will listen to NEVER go to a Banfield hospital, they don’t care about the well-​being of your animal. I guarantee that if I were to walk into any vet if they were closing in 5 minutes, they would help my dog. You need to strive to be like that or close your hospitals down.

Unfortunately I got scammed into signing up for their care contract and I am so disappointed with it. EVERY single time I go in they try to upsell me something and tell me it’s not covered in the pet care visits. This is the biggest mistake I have ever made. The vet techs leave my dog smelling like cigarettes after they examine them and a couple of them act as though they don’t even care. Do not bring your pets here!

I have been taking my puppy here since he was 7 weeks and I only kept going back because of the wellness plan that we signed him up for but it is NOT WORTH IT!!! You’re stuck with making the payments for 12 months and cannot cancel it. It’s not even a big discount there’s other pet hospitals that charge less, take care of your dogs and not stuck with a contract. DON’T GET THE WELLNESS PLAN!!! I am never bringing my puppy back again. They tried telling me he needed surgery right away that would’ve been $ 5000 and when I got a second opinion they said that he didn’t.

Dr. Johnston, Berday, Tenberg, Sherri, Stephanie and all of the staff are highly professional and friendly toward my little Bebe (~6 year old Chihuahua) when I brought her in after she’s been acting abnormal. They assessed her situation, provided a treatment plan for her and informed me on a timely basis.
I’ve been coming back for 4 days and although cost is getting a bit daunting, the services provided are on par with other veterinary clinics I’ve visited.
Definitely recommended !