Bank of America

15 spots for tellers — yet 3 working 15 minutes in line all I want to do is pay my mortgage, if I pay online on the last day I get charged 9 dollars.

As is consensus, customer service is terrible. Personal bankers standing around talking amongst themselves, picking and choosing which customers to ignore. Tellers are ok, kept the line moving briskly enough. Got the job done, so I’m giving 3 stars.

No wonders people call Bank of America the bank you love to hate… I’ve had an account with them for over 10 years and the service got to an unacceptable level on the last few years. Whenever I go to the bank, they seem to always be short staffed and the line is very long .The fact that clients get irritated due to the lack of respect with their time seems not to be important for them at all. Simple tasks that usually are done in less than 10 minutes in other banks, take at least ½ hour at Bank of America, if not longer. My advise is open an account somewhere else, with a bank that respects their clients and run as fast as you can from BofA

So I’m on vacation from L.A. came in having to deal with fraud in my account and at first they weren’t quite sure what to do but as I explained the situation more Chelsey sat down with me and we figured it out and came up with a solution! I’m leaving a happy customer and would highly recommend this branch to anyone in the area!

This bank doesn’t care about customer wait time in line. It is always at least 20 minutes as they only have 1 or 2 tellers at a time. I’ve been coming here for 3 years cause of work and would never become a client.

Horrible customer service. Was told to make an appointment for another day to request a new bank card when there wasn’t a line. Had to drive to another Bank of America where they were happy to help and it took them only a couple of minutes to help me. Never coming back here!

I like this bank since it’s well positioned and normally really well air cooled! The lines however… the lines move at a snails pace sometimes and it’s painful to say the least! The tellers are trying to do a good job normally and make sure that all is taken care of with my account. I wish they had more tellers working since it is such a busy branch but oh well — no need in complaining about something I have no control over…

This review is for this branch only. I have been a customer at bank of america for years and this is by far the worst Bank of America location by far. Always a huge line and if you are lucky their will be 2 tellers working usually only one. The management is terrible and they take an extremely long time on everything. The funny thing is that there are always staff on the desks signing up new clients but when it comes to servicing the accounts and making deposits, or withdrawing money, they really have no customer service at this branch. I would suggest calling corporate something needs to change here.

It was here, I needed money, they had some.

Hands down the worst BofA location I’ve ever been to anywhere. Poor customer service and poorly managed staff.

The worst bank ever
Friday afternoon
17 people in Line with 1 teller
5 other employees joking around doing nothing
Oh 2 greeters
I would sooner be at dmv
Suuuucks

I’ve been to worse banks/​locations, and I’ve been to better. The inside is cavernous and upwardly lit with a soft white light more evocative of a soulless post-​modern loft apartment than a bank. The carpet is only present under the waiting area and desk sections, and is oddly designed so as to appear worn for no reason when viewed from any distance. The rest of the floor – where any and all standing actually takes place – is floored with featureless tile that only serves to further enhance the permeating air of discomfort.
The lines are never short, and though I wouldn’t say the staff (who always seem to be in short supply) is unfriendly, they generally overdo it trying to upsell me on their services. I used to bank with them but they closed my account, and won’t let me open a new one (though I owe no money). Still, every time, I get the same «Would you like to open an account?» when I come in to cash a paycheck drawn on their bank.
One teller, Cynthia, got it right and asked casually where I bank, making it feel like part of the conversation while she was running the check through, instead of just blurting out a sales pitch. Same idea, sure, but that’s the difference between good service and average.

This BofA can blow it out it’s a$$! Stood in line for over 30 minutes to withdraw MY money. As I type these words, there is one teller working and 15 people in line… (think of Walmart).

if you’re in a hurry avoid this branch and especially that banker guy I forget his name but omg I just needed a temp card and he tried to upsell everything from a home loan to a credit card and everything els. I know thats his job but I did tell him 3 times no thanks I just need the card.

Great service! The tellers were very helpful and super nice! The BoA in Belmont could learn a lot from this location!

I recently got a new debit card issued and set up the pin # over the phone with a customer service rep. For some reason or other they did not properly activate it and I have not been able to use my card. I stopped by this location and met with an employee to fix my card and pin. They were so nice and helpful and took care of the situation in about 10 minutes. My native language is spanish and I was helped by someone that spoke spanish and was very helpful. There was no line or wait. I’m just happy to get this taken care of. Great service.

Came into this branch to replace a debit card. Kevin was very helpful and had great customer service. Will come back to see him with all my banking needs for now on! Thanks Kevin!

Best Bank of America in vegas! Seems busy but they are fast & unlike the other BOA’s I’ve dealt with for the past 8 years in vegas they know what they are doing! Ill never go to another location if I can help it! Also love the ATM deposit function!

I’ve went to a couple other BofA’s in Vegas and this is the only one I go to now. Despite almost always being fairly busy, they work through long lines quickly and the wait is never what it would be at other places. I’m drawing a blank on their names, but the 2 guys that help with more complicated transactions are very very helpful and caring. When my father came and visited and got his card stolen, they were awesome in helping him work through it quickly and efficiently.