Bank of America

The reviews are right about only «2 tellers» open at peak times. I don’t mind the greeting upon entering, but when you see the line of customers its more important to help the customers than greet. It’s safe to say because of all this I left B of A and opened a credit union account. Avoid B of A at all costs! Not worth your time.

I always go to other locations and it proves my point. Only 2 tellers. Line out the door and no sense of urgency when customers are waiting.

This bank suck so much, I’m standing in line right now, 1 teller, 12 people in line, and one annoying lady walking around pretending to help people, asked for an «out of state deposit form» said she’d e right back with it, 20 minutes later she’s still walking around, and I’m still 11^th in line. It’s not the tellers fault, I mean the bank wanted to open up 5 registers and only hire 1 teller, doesn’t matter what time you come in here, you will always be in line for at least 30 minutes. Zero stars

They need negative stars. Walked into this branch again with 15 people in line and was greeted by the greeter up front which is a stupid and absolutely useless position. He asked how he could help and I told him they needed to hire another teller like usual. He said this is the way Bank of America is making all of their branches??? They want all of their branches to have shitty customer service. What a bunch of idiots. Corporate, you are a bunch of idiots also!!!

Worst BANK OF AMERICA I have ever been to. If it weren’t for the fact that I have to come here to get change for the store I work at, I would never come here at all.
First off, the lines are RIDICULOUS. There have been times when I’m in line for more than 45 minutes because they’ll have only 1 teller working. Oh, but they have sufficient payroll for a greeter. -.- I agree with the dozens of random customers I’ve been in line with, THERE’S NO NEED FOR A GREETER. Please employ more tellers! Your customer needs it and cannot always wait 45+ minutes because you only have one teller working. Not only that, but there are two tellers who are always really helpful when I do go in, and the weight of all these upset customers shouldn’t fall on them, but on management.
Secondly, I was pretty ticked off today because I got a rude teller by the name of Nick. He gave me attitude the entire time I was there and was so inconsiderate. The other tellers who have helped me have been very friendly and welcoming, always asking «Is there anything else I can help you with today?» and just in general maintaining a certain level of customer service. Towards the end I asked him if he still had the yellow receipt from the deposit bag because my store needed it and THEY’RE SUPPOSED TO GIVE IT BACK TO ME, and with an attitude he responded, «Uh, no.» I gave him the iciest, Miranda Priestly death glare I could manage and said, «OH. OKAY.» To which he finally realized what I was talking about and fished it out of the trash can. Get some manners and focus on doing your job correctly and efficiently! I get that being a teller isn’t the most entertaining job in the world, but that’s the thing, YOU APPLIED FOR IT! Lose the attitude while you’re at it as well. No customer appreciates it.
While I’m at it, beware of the greeting lady. I’ve seen her be very rude to customers and snapping at them. I always try to steer clear of her and avoid eye contact because she annoys me so much when she starts asking people waiting in line what they’re there for and trying to make it seem as though she’s being friendly, but it’s the fakest gesture I’ve seen in a while. Patience is a virtue, so if you’re gonna make your guests wait so long in line, expect some of them to get upset and want to ask you questions.
UGH. Idk where BoA found some of these people, but I’m over it. OVER IT. Too bad I’m stuck coming to this bank so long as I work for the store I work for. Le sigh.
Oh, also, ZERO STARS.

Worst bank I’ve ever dealt with! Always multiple hour wait time to see a banker, even when the lobby is empty. Mouthy «has an answer for everything» manager who seems to enjoy giving bad news. I’m sitting here alone in the bank and was told it will be over two hour wait. Again, worst bank EVER!

avoid this bank at all costs. do you have an extra 45 minutes to stand in line. think about it because they only employ 1 teller.

One star because you can’t leave «0»
1 teller with 8 people in line
Avoid
Don’t go here
It sucks

I had to give it a star to add my comment but i rate it as a zero!!! The manager lacks common. They dont try to improve or make progress towards what every customer complain about which is long lines!!!

There are at most 2 tellers working, lines are long and people will regularly walk out because of it. Management gives an apology for the wait but doesn’t do anything about it, seems like the only thing they can do is take you outside to show you how to use he ATM machines to deposit money

I don’t like to write bad reviews but this bank is horrible.
I moved here last March from the Midwest and I chose BoA because my roommates used the same bank and I thought it would be easiest to exchange monies using the same bank. When I went to open my account they no longer offered the type of account my roommates had so I asked the personal banker what my other options were and informed him my main reason for this account was simply to move money to my other accounts, transfer rent money, etc. He put me in a business account. About a month later when I went to transfer my rent money and move money to my other bank… I couldn’t. I set up another appointment to see what was wrong and they informed me I could move money from this account because it was a business account! What!!! That is the MAIN thing I needed this account for so I had to open another account to move money around… Now I’m getting charged for both accounts. Every time I make an appointment it takes an hour or longer to figure things out and most if the time none of the issues are really taken are of and usually passed off to some 800 number.
I’ll be looking for a new bank. I wouldn’t recommend this bank from my experiences.

I’ve been going to this bank for years and lately they’ve only had 2 tellers working every time I go in. I’ve waited literally 25 – 30 minutes the last two times I’ve been there for a simple business deposit (that I couldn’t do through the ATM). The worst part is, there are employees walking around talking, but they don’t jump behind the counter and start helping when the line is almost out the door. They need more tellers on site and available to help their customers. Going to this bank has become very unpleasant.

Kept waiting for over half an hour for a simple wire. Watched several employees chatting while we waited

The worst ATM’s I have ever used. Everyday there is a repair truck next to on of the machines because it is not operating. I am not exaggerating. It seem like everyday. They even run out of cash at times.

Well, I went into this bank to open an account. I was greeted and asked to have a seat. I waited and waited… a man then came in was greeted, asked to sit as well, snd then two minutes later was taken ahead of me! I don’t know they’re sexist. Rude, or what. I promptly left and took my business to my initial choice Wells Fargo, there I received stellar customer service, the polar opposite of my bank of America experience!

Maybe it was just a bad day, but this is one of the worst BofA branches I’ve ever been to. I went in today to deposit a rather large check, I didn’t want to use the ATM because somehow I thought it’s easier to just do it at the counter. I know you are supposed to fill out a deposit slip, but in over 12 years of banking with BofA, the tellers always did it when I deposited anything. Today, the teller just threw out a slip from the window and said fill it out yourself. That’s OK. It got worse when she announced the amount that I was depositing from her chair very loudly when I asked her when the check will clear, not sure why really she announced the amount, but everyone in line can hear her, EVERYONE! I am pretty sure a teller is not supposed to do that.
I guess I will just stick with the ATMs in the future. All other major banks I use have much better services– Chase, HSBC, etc.

Terrible. Everywhere you turn there are extra fees for this and that. Take your money to credit union or a smaller bank that with give you the extra attention and not take all your money in maintenance fees.

I never have to wait in line. People are friendly. Not much else needs said.

I go here even though they constantly take my money.
Oh well, haters gotta hate. ;-)
Seriously tho, shoutout for the puppies debit card!

The workers here are VERY helpful. As an ex-​californian with a cali acct, gives challenges now living in nevada. I wanted to modify, so the associate gave me full and thorough options that i can pick from.
Thing about banks, (my 2 cents) they need to have good listening skills. Check. as well as articulate and clear explanations. Check. And smiles and eye contact. Check. And allowing me to leave satisfied with errands accomplished. Check. Going the extra lap in seeing how I’m really doing. Check, check, check. I hope all branches are smooth and awesome as this. But I’ll definitely be coming here in the future.