Bead Haven

I gave them a chance. The first time I went they were on Lake Mead. They were pleasant enough. The guy more so than the lady. Went back twice then they moved. I went to the new location and it was the same. Liked him didn’t like her. I don’t think she should be in customer service at all. Went again and he was nice, I didn’t exist to her.
Went today and had my beads picked out. The customer at the counter was known to the owner so she was talking and laughing with her. The guy was standing by the class that was going on.
Back to me. The customer needed a jump ring to fix something. The owner said «I can fix it for you» and proceeded to do so. I stood there 4 minutes. Never did she look at me and say just a minute or better yet, let me ring her up and then I’ll fix it.
Bottom line– I put my basket down and walked out. Went to Discount Beads on Durango. Had 3 people ask if I needed help. They acknowledged me when I walked in the store. Bead Haven lost a customer.
Maybe the lady should stay in the back of the store and only come to stock the shelves when the store is closed. And maybe they could change the name. Haven is supposed to be a safe place. They could call it Bead Ignore.

Yes, it’s true you are treated extremely rude there by a lady who obviously hates her job and her life. Go elsewhere for beads.

I LOVE this place. Im no expert beader, far from it. I’m usually looking for interesting beads for sun catcher projects and the times I do have a project involving bead work, I’m always given great advice. They have an awesome selection and absolutely gorgeous beads and other neat trinkets

ATTENTION, ATTENTION, ATTENTION… the best find in Las Vegas! BEAD HAVEN is better than gambling! Just recently returned from a week in Vegas where my husband attended the Shot Show. I searched for bead shops and went around to the various stores to find the MECA of shops! Kim. Milton and Carey were extremely receptive went I entered the store. They made me feel at home and were willing and able to assist me with my new found passion. I had signed up on-​line for a class and came in the day before to pick out my beads for the bracelet project. Even though I had never done the RAW technique they provided me the encouragement and a little u-​tube homework. I took a class for the next two days and finished a gorgeous bracelet each day! They are so passionate for their beautiful jewelry it was a pleasure to work with professionals. Not only were they patient educators, but the enthusiastic cheerleading helped immensely. I was also greeted and encouraged by the locals that frequent the shop, I felt right at home. They are looking forward to my return next January… hopefully before then. I actually hated to leave. The shop is filled with beads so diverse, plentiful, expertly curated and they explain everything to the fullest. They don’t want you just to go home with a bag of beads!
This store is truly a treasure, including the staff and local patrons. Thanks for a great experience and look forward to seeing you again real soon!

I saw that bead haven was no longer @ the w. lake mead location, and thought «wow they closed thier doors, why am I not surprised. I was never so disappointed in a store owner. I really pity her, that she actually believes that this is the way your supposed to treat your customers! My fellow friends and beaders refer to her as the Wicked Witch of the west. What a reputation to uphold. good luck with that.

Until reading these reviews, I though that I was the only one treated so rudely. I’m almost glad to know that it’s not just me. The first time I went there, I asked for a small bit of help, I’m by no means either needy, nor am I stupid. I managed to flag down a blonde woman who sighed heavily as if it was an imposition for her to stop hanging up beads to stomp over and answer my question.
The prices are o.k. but the service is sorely lacking. They need to take customer service classes.