Ben Bridge Jeweler

I have so many positive things to say about Richard Gault. He helped my fiancé and I with my engagement ring and his wedding band.
As we were looking at mountings and the perfect diamond, Richard was very patient — never pushy. I am very picky and since I am a Graphic Designer, my attention to detail is kicked up a notch. Richard always made sure we were taken care of and if there was anything that bothered me, he reassured me without making me feel like I was being a pain in the butt. Lol! :)

Richard Gault is amazing ! He listened to what my fiancé and I wanted. And he helped us create one of a kind Verragio princess center 905r6.
We were able to stay under budget and was able to upgrade the engagement ring from a 14k to a 18k! And center piece is a 1 carat vvs2.

I want to give a huge shout out to Richard Gault. I was in town with my fiancé as we were passing by Vegas on a road trip and Richard helped us find the perfect ring for Brian.
He wasn’t pushy at all and we enjoyed the excellent customer service we received so much that we bought his wedding ring right there. Richard sent the ring directly to our house in San Jose about a week later and followed up with a phone call to make sure we were happy.
I highly recommend this store, especially Richard. We can’t wait to get married in Antarctica in November.

Bought a tag here that has been back 4 or 5 times In 2.5 years for repair. Stops working every 6 – 9 months. It’s been determined that it is a reoccurring problem that persists.
I really thought that a large company such as BB that has been around so long would take care of it. But to my surprise they don’t want to remedy the situation. No customer service or customer satisfaction. They said GO FISH.
The lesson: buy from large retailers like Norstrom or Macy’s where the customer still counts. Recently had same problem with another watch purchased at Nordstrom and after 5 years they refunded the entire amount. No negotiations. PRICELESS!

Roz was a great help! The infinity ring I wanted needed sent off for sizing so she arranged it and insured it was back to me before leaving town. The ring was similar to one we found at a luxury chain jewelry store, but truly a large fraction of the price for a similar look. While my husband was prepared to purchase from the other store, we purchased here as it allowed us more room to splurge elsewhere also. We found a ring we loved for our oldest daughter, I can’t wait to call Roz for further purchases, she was wonderful! Highly recommend!

Bought my Rolex GMT here but sadly they are not authorized rolex dealers anymore since they started selling Omega and Tudor. Now I have to go to Ceasar’s palace to check out new Rolex models. Very nice people. Just had my Omega sea master links fixed here.

Corbett, the registered jeweler at this location, is amazing. I had to have a single diamond replaced in a very small ring of mine and he was excellent. His customer service was top notch, especially because my piece of jewelry has sentimental value. He was very kind and accommodating, even though my piece was so small and really not worth too much. Moving forward I’ll be sure to only visit the Ben Bridge at Fashion Show Mall for any jewelry purchases or repairs I need.

As a Las Vegas local, I sort of ask for it when I go to a mall like Fashion Show and expect more than a handful of help normally reserved for a non interested transient. But when it comes to shopping for wedding rings for myself and my beauty, being closer to 20 than I am 30 and looking even younger probably doesn’t help, either.
At the largest mall in Las Vegas on the wonderous Las Vegas Boulevard itself, a woman with a free left ring finger will run wild, trust me. Luckily, I had planted the seeds of pickiness when presenting her with a promise ring some time back; which had a specific number of stones and how they were set. Add a dash of her own taste, and we have narrowed the field down a bit!
Nonetheless, she will only chase her championship ring with that much more fervour. This is where my older fiancé quickly realized her daydreams of being younger were more than fantasy.
Our first trip to Ben Bridge gave me the all too familiar feeling of having all eyes on me. Great at all times but this one, where they all read judgemental. I felt the atmosphere and despite spotting a band I liked; gave the hand squeeze signal to my eager companion that it wasn’t going to happen. I still kept the band in mind though.
Well, fast forward several miles of walking, thousands of rings, a few hundred miles over a short two week period (yes, all of which was shopping for «The One» for her; read some more of my reviews for my painstakingly romantic chronicles.) … And we are back at Ben Bridge for one last chance for their redemption — and my band.
This time I went in knowing that I wasn’t going to waste time, and that I would simply earn the respect and service I deserved to be given freely. I walked right up to the ring I wanted and s salesperson asked me if I’d like to see it; yadda yadda, sales schpiel. I inquired about the binding alloy was in their Tungsten Carbide rings. They started going into panic mode, spouting off about them being made of drill bits and was quickly given the hook and placed in a corner behind a plant by my new and final salesman, Andrew.
I advised pure Tungsten would be highly fragile, and the alloy was to prevent shattering. I asked if it was nickel — a trick question since nickel is a dirty word in jewelry. He said he didn’t know. Good answer since most everybody else tried to say it could never be nickel and stay hypoallergenic. Despite me being frustrated at nobody knowing the products they sell, I was content enough with Andrew offering to call the manufacturer after he pulled all print material he could try referencing.
Keel in mind, its common practice for companies to use cheaper binding agents, such as cobalt — to make TC rings. Makes for a cheaper overhead, but eventually oxidizes from the oils in your skin and discolors the ring — permanently. I wasn’t splitting hairs to be a jerk.
Another salesperson tried selling me on a black TC ring; perhaps to sniper Andrew’s sale. I asked if they were aware of the fact that the black tungsten carbide rings were coated black, not natural. Therefore the scratch proof wonder material was … Under the coating. Which of course wasn’t covered by warranty. They retreated back to their own corner, fed up with the spike haired wedding ring geek.
Andrew came back to assure me that though the manufacturer was closed, in his years of experience he had not come across anything I expressed concern about. While appreciated, this wasn’t exactly in writing. Being that I wasn’t a size 10, that made my purchase a special order. He said that should I make the special order and he found out the binder wasn’t nickel, he’d refund us in good faith and gave me his card. I shook his hand and made the purchase.
What did we learn? Maybe I do a bit too much research over wedding rings; for myself and my wedded to be. Or, that I’m not willing to say my vows for eternal commitment on any doubts. I don’t want to have to swim through a lot of crusty suits judging my checking account based on my hair style and youth, either. Thanks to Andrew at Ben Bridge, I was able to check off one of the big hurdles in the process.

We have come into this store probably a total of 5 times these past 6 months for either servicing for my man’s watch, shopping for his wedding band or christmas shopping for my sister-​in-​law. We have always been greeted warmly by each associate. They are very helpful in showing us their selection in jewelry and don’t at all make us feel pressured to buy anything. Today, we even tried on a few more wedding bands and found one for the fiancé.
Conclusion: Definitely better service and much better selection than the Fred Meyer inside the mall.

Very friendly, professional service! My father’s Rolex band broke and they fixed it like new in about 15 min. Great store! I would definitely recommend this store to others!

Great store! Sale staff is super nice here at the Fashion Show Mall. I was visiting here on 3÷25÷07 en route to the Apple Store to search for a new bag to shelter my new MacBook. In anycase, I’d come back here if I were in the market for a new watch.
Big Pluses:
+ Authorised Rolex Dealer
+ Onsite Rolex Watch Repair
+ Huge Selection of Rolexes
+ Friendly and Knowledgeable Sales Staff
I love looking at things I know I can’t afford. Las Vegas is the epicenter of conspicuous consumption. I got to try on a $ 74,000+ solid Platinum PearlMaster with a Mother of Pearl face and a tasteful bling’d out diamond bezel. At least I now have a ridiculous goal and incentive to make ridiculous amounts of money in order to achieve this goal…
hmmm now i’d have to toss a coin to determine how I’d spend $ 74K — a 2007 Shelby GT-​500 or a Platinum Pearlmaster.
see:
or
only in my dreams…