BETTER DENTAL

When I was approximately 5 years old my parents sent me to this dental office in Daly City, Ca. The dentist didn’t allow parents to come into the exam rooms and made them wait in the front lobby. My first visit there I was taken to the back and made to sit in these tiny multi-​colored kid chairs lined up against this other door that led back to the lobby where the parents sat. At least 4 kids were sitting, sobbing and staring at the «freedom door» which was always locked.
«You gotta get out of here!» A little boy said to me with terror in his eyes. Within seconds an employee began to quickly walk towards us. The little boy immediately grabbed the door knob that led to safety, and held on with all of his might! He was no match for a grown up and was scooped up and dragged away like a scene from a Poltergeist movie.
«He screamed, «NO! NO!» but it was too late. They placed him on what looked like an operating table. I immediately started to cry and wished my parents would come in and save the day. How could our parents not hear us crying and screaming back there?
I saw a man focus his attention on me next. I trembled and tried to open the «freedom door.»
He picked me up like rag doll as I cried uncontrollably and put me on a table and told me to «SHUT UP!» Within seconds, a mask covered my face and I was out like a light…
When I opened my eyes the dentist were handing me off to my parents, speaking so sweetly as if they were gentle and caring. I remember my parents discussing in the car that they didn’t want to take me back to that dentist again because it wasn’t normal for me to be so drugged that I could not walk and I slept for hours. They continued to say it wasn’t normal to not let parents be with their kids. For all they knew, they could be molesting kids back there. Unfortunately my parents returned me at least once again and I never forgot the horror of that dental office. If I could remember their company name, I’d sue them! I never told my parents until I was much older.
With that background shared, it’s very hard for me to be comfortable with a dentist. For years after that experience, dentist HATED me. My parents had to always come in with me and I barely let them do their job because I was so paranoid. So paranoid, as an adult I didn’t go to a dentist for 14 years! I took excellent care of my teeth solo, and many people assumed I had braces growing up, but I was just blessed. When I moved to Las Vegas and went to Absolute Dental I had a cavity for every year I dodged the dentist. Yes! 14 cavities. But after a dentist I trusted left AD, it was time to move on.
I made an appointment with Better Dental and had a hard time finding it. The front desk receptionist continued to stay on the phone with me while I circled the area lost and confused, and even came outside to look for me. When I filled out my new patient info we chatted like we were old friends about «stuff». Jessica, the dental assistant escorted me in the back and took my x-​rays. I was cold so they put a blanked over me and it was like I was at home in my massage chair! When Dr. Miller arrived I was nervous and praying that I didn’t need any… GULP…shots! He told me I was cavity free, but as he began cleaning and checking my gums he found a cavity in the very back top teeth. Omg. If only I was wearing my MIOfuse heart rate monitor. It would be vibrating. He asked me if I wanted to fill the cavity that day and I agreed since living in fear wasn’t ideal. I told him how scared I was and asked him NOT to shake my jaw during the injection. A dentist at AD did that to me and hurt me. He said he would treat me like «one of his kids» and I felt at ease, since he didn’t look like the type to hurt kids. LOL… When I received my shot he was very gentle and I honestly felt NO PAIN! I felt myself relax and new the hard part was over. He filled the cavity and I knew right then and there that he was a great dentist because I didn’t have to ask him to adjust «the bite level.» Usually at AD when I bite down after a filling it feels off, awkward, and needs to be leveled down. Dr. Miller did it perfectly the first time. I was happy that they didn’t give me any long drawn out «sermons» about getting my wisdom teeth out. Jessica advised me that continuing to have them may impact my other teeth in the future, but they didn’t lecture me about having them removed like other dentist do.
Jessica finished up my cleaning and kept making me giggle because she couldn’t stop admiring how young I looked, how petite I was, and how small my hands were considering my age of 34. She told me stories about her life and sometimes gave me directions in Spanish as she flossed my teeth. When it was all over she gave me a hug and told me she was glad that I came here. Better Dental provided me with a Better experience.

Referred by an friend. The staff was nice and cool. But, I will not return because they were a bit rough with my mouth and they charged my insurance for work that was not done.

I really like it this place, there very clean and costumer serves very good and it’s not to expensive …
I’m really recommend this place .
Just really try and trust them …

I just took my 3 boys to Better Dental. They are 13,7 and 2. When the 2 youngest got nervous, the staff calmed them down. They are really nice there and took extra time for me and my family! I recommend this dental office. I will be taking my kids back for their 6 month check up, and will be making an appointment for myself as well!

I’m new to Vegas and found Better Dental on Unilocal… nothing but awesome reviews, so why wouldn’t I go there. I have to say from the minute I walked in, to when I left… GREAT! Very professional atmosphere… receptionist was very pleasant and the hygienist was awesome and very knowledgeable. Dr. Miller was extremely kind and also super knowledgeable… but knew how to explain things to me and educate me, which is what we need to maintain the work they do to our teeth ! Overall excellent, comfortable experience.

I went here as a referral from a friend. I had a great conversation after she listened to my concerns. She took the time to offer possible resolutions to making my next experience a better one. I am going back next month.