Big O Tires

I was visiting from out of town. Needed my tires rotated. I was greeted by Anthony who was very friendly. Chris handled my tire rotation quickly and precisely. They explained that company policy would not allow them to charge. I promised I would buy my next set of tires from them. This type of service and professionalism should be rewarded!

Hunter his best costomer service on earth he was very helpful
Thank u hunter
And have a nice weekend hunter

Amazing service — fast and a true life saver! On our way back to California I found a bolt in my tire. They took care of me and wouldn’t accept a tip. These guys are professional and courteous. What an awesome team you have

This review is a little late (about a week), but I need to get this out there. It’s very simple people so pay attention. You’re an absolute imbecile if you DON’T go see Joe & his crew (specifically Hunter & Cutter) at this Big O Tires. They are honest, hard working, efficient & quick, great workmanship and stellar at customer service. I am happy to recommend them to ANYONE who is looking for new tires or service and I will definitely be back when the need arises. GO SEE JOE!

Came here for a needed alignment. The location is locate just right off the street, there’s plenty of parking.
Went inside and instantly was greeted by the manager Joe. I was impressed with this as I was getting checked in, I saw the sign of the manager joe. I immediately felt like I was in good hands like Allstate. Joe was friendly and was efficient with check in.
He asked me to get comfortable offering lobby with coffee, reading material, tv and wifi. So I did.
The alignment was performed and I was given a report of it also which describes the before and after. I was checked out by another person who could of been a little friendlier.
I paid and told that I was impressed with the service and that I would refer people here.
Go see these guys! They will take care of you in a professional and friendly manner.

I was in town from Colorado when I discovered I had a flat tire. Took the car into Big O and they repaired the flat, restored the spare, and filled up all my tires. They didn’t even charge me, to boot! Incredible customer service and fast service! Thank you guys so much!

I give manager Joe Danguilan & this Big O top marks. We live in San Diego, were staying at the nearby SLS hotel. Discovered a flat tire with a big nail through it. Called Big O because I knew of their policy of fixing flat tires for free. Joe was super friendly, told me bring it right in, no problem being from out of town. We were fit in with their busy schedule & the tire (almost new) was professionally repaired. We have AAA, but they would have. changed it for the limited spare. which wouldn’t have helped for a 300 mile return trip. Thanks again Joe, & Big O. Talk about the kindness of strangers, & friendly professionalism!
Steve & Deb, Poway CA

After driving around Las Vegas trying to find the best deal for tires I came across Big O and they quoted me a price that was unbeatable for performance tires. They went above and beyond to answer all my questions and even did a last minute oil change. I was in and out within the hour. Loved the customer service from Joe and Hunter.

These guys are great. Joe and all his guys are really helpful. They did an awesome job on my truck and the price was great for four tires and struts. Thank you guys. Will be back definitely.

Needed a oli change really bad stop at big o and joe did an great job at helping me out at a reasonable price… very happy customer.

I paid these guys 1500 dollars for diagnosis and to fix some things on the car. Not only did the district manager call me with threats but all the things they were supposed to diagnose for 1500 US dollars are still there. Today I found hey didn’t even bother to add antifreeze to the coolent. I bet they didn’t check the oil either. This is a real gang of mechanics and they won’t be fixing your problems anytime soon. I find Firestone across the street has been honest with me. I will never be back. The manager is a super nice guy though. I wish things were different there. Thumbs way far down.

I love the honesty as a female its hard to find a place wer they wont fuck u over just because woman dont know anything about car… great place price r great…

Going to ask about a mysterious rattle at an auto shop can ruin your whole day. Instead, Joe Danguilan and his crew quickly replaced a missing rubber grommet and sent me on my way. These guy’s have been fantastic every time we have been there. We will be repeat customers over and over.

Our vehicles temp gauge recently stopped working and with having a newborn we knew we had to have it fixed immediately. We headed over to Big O on labor day and they suggested that we needed a new coolant temperature sensor. We had them go ahead and perform the service to our vehicle which totaled $ 115.63. When we picked up our suv our temp gauge was still broken! My husband asked if they had checked to make sure it worked and he was told by the technician Mike G. that it would cost more if we wanted him to run the diagnostics to check the part. Seriously… Why wouldn’t they check the part regardless? Just as an FYI the staff at this location made it a point to complain to customers about how corporate made them work on a holiday and although I agree that it sucks it’s definitely not professional to complain to customers.

I had some issues with my car pulling to the side and it was unsafe. I went to Big O tires andspoke to this big guy named Joe. He looked at the car and said I needed an alignment and showed me how the tires were worn uneven and needed to be replaced. He took the time to go over the different tires they had and he showed me what was best according to my driving needs. Long story short, I got an alignment and two new Michelin tires. My car runs great now thanks to Joe. I need to get two more tires in a few months and I will definitely go back. Thanks guys

I am in town for business and noticed my tire needed replacing. I called Big O for help. The staff was excellent and specifically, Joe is the person who helped me out. He was so accomodating. He became my new best friend for all his help. Thanks Big O tires! Thanks Joe!

I first have to say that I was very upset that the store on Flamingo closed and after reading some bad reviews from the Big O store on Maryland Pkwy I was very cautious about going in to have services done. Today I had a flat tire and brought my car to the shop because it is closer to my house. I spoke to Mike and he told me that it will be 20 to 30 minutes to fix my tire. 15 minutes later my tire was plugged and the service was fast. Mike told me that I will need tires in the near future but not immediately and did gave me 2 different options of tires. He did not seem pushy or someone to take advantage of a woman. I thought that was nice and decided to get some more information on the tires. After consulting with my husband we decided to buy tires. After the tires were put on they check my tire alignment for free. I was speaking to the manager Joe while my car was being fixed and the shop mechanic told him that my tire alignment was bad. I explained to Joe that I was on a tight budget and could not afford to spend anymore money if possible. He was understanding and told me that if will help my situation he will perform the tire alignment for 69.99 instead of the regular 89.99 fee. And if I did not do the alignment he will honor the cheaper price at a later time. We are driving to California next week and I decided to get the work done now. They fix my car and I could not be more happy. The price was very reasonable and the employees were very nice. Thanks Mike and Joe I will be back for sure and I will recommend your shop to everyone I know.

Had a blow out today and made it to the same location where I had bought my tires. Everyone was awesome and got it taken care of. Thanks again guys!

After a 4−½ hour wait at Sears to repair a flat I was told it would need to be kept overnight. I picked the car up at 5:45 PM and drove across the street to Big O. I was worried showing up 10 minutes before they close that they would ask me to come back tomorrow. The complete opposite happened. They grabbed my keys and jumped right on it. They didn’t know anything about our Sears experience and did the repair as they normally would. Michael was very professional and kept me informed while the repair was made. At 6:00 PM I drove out of there with the flat fixed and a happy wife waiting for me at home.
Very professional and I look forward to moving my fleet account to them for our Tire needs.
Thanks for making me look good.

These guys. They were fairly quick changing out my 4 tires. Of course the tires I wanted weren’t in stock. I had two problems: 1) They didn’t keep any of my tires as a spare. So I checked my trunk, and: no spare. I did this before leaving the store. Who does that after changing 4 tires? 2) I have expensive Audi caps that snap on to the wheels. Turns out they broke every single one! To top it off, they didn’t say a word about it until I was ready to drive off and they apparently threw them away, hoping I wouldn’t notice. Shady. I hope corporate reads these comments.

Great service. Came in for a oil change for one of my cars and they found several other things I had no idea. They even showed me the problems not just tell you like other locations are infamous for to take more of your money. Needless to say quick fast good cheap service.

Worst customer service ever! These people are so slow and lazy it’s not even funny! I wont recommend this TO ANYBODY. I called three different «Big O tire» and got three different quotes for a simple oil change! You will need to bargain with these so called «auto professionals» or else you will get ripped off!

Returning home to CA and found a screw in tire. We pulled in and they were right on it.
The mechanic who fixed the tired was excellent. Price was right. We would highly recommend this company.

Will never take my car back in there… They charged for services that were not done a few months ago, as I took my car to the Mercedes dealership right after leaving their store and the dealership mechanic was able to show me what they lied to me.
Today I only needed an oil/​filter change and tire rotation. I asked them before leaving the store if they were sure tires were rotated. They said yes but that IS A LIE, as I still see a nail on the rear tire, as it was before, same spot. Tire rotation is nothing major but that just goes to show that they don’t give a damn about being truthful to the customer.
Not very smart losing a customer for future jobs over easy things to be done, like a tire rotation.

I bought a Porsche in Las Vegas in December 2012. I flew into Las Vegas on Saturday and picked up the car to drive back to my home in Northern California. The seller recommended buying new front tires for the trip, so I found this Big O Tires service center was open on the following Sunday. Sunday morning I took the car to Big O to get new tires. They were very helpful and prompt. I noticed that the tire guys were debating how to lift the car, but I wasn’t concerned, since I had good experiences in my hometown with a Big O franchise.
I got the tires mounted and balanced and went on my way. I drove back to my home in Northern CA and parked the car in my garage. I kept the car in the garage for several weeks during the holidays. One morning I went to the garage and looked over the car and noticed there was damage to the lower fenders and rocker panels on the driver’s side. I looked at the passenger side and there was damage as well. Though not as much. The damage was obvious to me as being from the car being improperly lifted at the lift points without proper clearance from the fenders/​rockers.
I notified the Big O service center and the «regional manager» got back to me. He said that I should take the car to my local Big O so they could inspect the damage and take photos. I did so. He then said that I should get repair estimates for the damage and send the estimates to him. I got two estimates and sent them to him. BTW, both places I got estimates from immediately recognized the damage was from improper lifting.
The Big O regional manager did not contact me for several weeks. Finally, I emailed him asking for an update.
The regional manager said that based on his investigation, THE DAMAGE WAS ON MY VEHICLE BEFORE IT WAS SERVICED BY HIS STORE…
I WAS SHOCKED.
I couldn’t believe that Big O would claim that damage was already there.
I, unfortunately, may have no alternative but to file a claim in small claims court. I can’t believe these guys would not admit they damaged my car.
If you use this facility, make sure you check your car for damage before you leave their store.