Bogart’s Bone Appetit

As usual it was another FANTASTIC experience at one of Bogarts Bone Appetit locations. I usually go to the Tropicana location because it is close to my work. However this weekend I had a few extra minutes and decided to pop into the Summerlin location for a quick mani/​pedi on my beagles. The girls there were so passionate towards the calmness of the animals and seemed to really appreciate we were there. We were greeted immediately and didn’t have to wait long even tho they were busy. Very efficient staff. The selection of treats was amazing and was able to pick out the favorite treat for each pup for being such good pups. Can’t wait for their next grooming appointment so we can go back. So many cool things to look at and the merchandise is full and plenty.

I came in here about a month ago looking for antlers. I didn’t find an antler suitable for either of my dogs but the employee that helped me was very friendly and my puppy enjoyed playing with his boxer. I came back about a week later to do a self service wash on my puppy. I like that the tubs are easy to get the dog into. They don’t provide conditioner which I thought was pretty lame. Just shampoo. The guy washing his dog in the tub next to me didn’t even have a shampoo bottle at his station so I gave him the one I was using when I was done with it. Seems like they need to make sure the stuff in there is stocked better. What struck me as odd though is there is a sign saying no cutting of anything allowed, not even nails. I wasn’t planning on doing her nails in the bath that day because I only Dremel her’s but I have been known to do my other dog’s nails while bathing him at self service washes because his nails are super thick and the water helps soften them and make them easier to cut. I’m assuming they forbid it so it forces people to use their groomer (?). The price for self wash was reasonable. I probably won’t be using their services again though. There are better places in town that are more accommodating to people grooming their own dogs and that actually supply conditioner!

Is it normal to feel excited when stumbling upon a boutique pet store?
Whenever I come across shops like these, I scope out bison treats for my dogs, and this place carries them. There’s a good selection of bully sticks, bones, dried pig ears, and more. I bought a few bully sticks from here, as well as a bag of dried buffalo heart chunks — by the way, these stink! Also sold here are fresh baked dog cookies, «cannolis» and «bagels,» which are all reasonably priced.
The shop also carries a variety of natural pet food, as well as a small selection of dog toys and accessories. Plus, there are grooming services onsite.
Service was wonderful. The gentleman at the counter was helpful answering questions I had about the store and the products. He also informed me the shop partners with a local animal non-​profit to hold adoption services onsite during the weekends.
Whether you need to pamper your pooch or purchase the basic necessities, Bone Appetit is an all-​in-​one pet shop.

I had my first visit to the store the day of their grand opening. This is a great midsize pet store selling high quality products! The staff was super friendly, and even have advice for me concerning my dog. They carried quite a variety of dog foods including all of the varieties of the Blue brand. They also have a variety of toys, treats, and medicinal needs for dogs. There was also a cat section. The best part is that they have a rewards program. After you buy certain number of dog food bags, you get one free and just pay for the tax. Petsmart does not offer that!

Unfortunately, the Summerlin office of Bogart’s has employed a liar. I won’t use her full name but it starts with a «Ch». I had not been in Bogarts to buy dog food in nearly two years. I know back then they did not take returns at all so with my finicky toy poodle I never went back to them until someone told me this week that they now did take returns. I called the Summerlin store before I even went because I MUST get my money back if the dog won’t eat product as I am a 100% disabled veteran on a limited income with no family or husband to help with finances. The employee «Ch» told me YES they do take returns within 10 days with receipt. SHE NEVER SAID THEY ONLY RETURN FOR STORE CREDIT. Had she said that I would have NEVER driven 5 miles out of my way. I have three dog food stores within a mile on me on W Lake Mead. Then, when I showed up I asked once again if I could return with no problem and «Ch» once again said as long as it was within 10 days. A SECOND TIME «CH» NEVER SAID THEY ONLY RETURN FOR STORE CREDIT. For a $ 57.50 bill on food and a 10 pound dog that hates/​craps/​or throws up most everything I have previously bought I would have been out the door empty handed had I been told those words either time I asked. I will stay with Petsmart/​Petco or Amazon that guarantee an unconditional 30 day return. The owner, Rachel, would not listen to me. She was more concerned that my voice was loud over the phone than helping resolve the problem of an employee that did not disclose the full truth. She said «if I give your money back I’ll have to do it for everyone». She said «the receipt says receipts are needed for store credit or exchange.» Number one… you have already been charged by the time you see the receipt. Number 2, who the hell LOOKS at the receipt after the fact. By then you have already charged it and now you still can’t return except for credit. You expect the damn employee to tell you the truth when you ask them point blank TWICE. And one time «Ch’ was lying to me looking right into my eyeballs. OK it wasn’t a full lie, but it was a half truth omitting the most important part. «Ch» lied to her owner, Rachel, saying she informed me of returning only for store credit to protect her job I’m sure… and I got screwed with having to accept a store credit when there may not be anything I can purchase there in the future. My dog has been on home made chicken and rice for two years. I already have plenty of personalized service dog vests and leashes. He doesn’t play with store bought toys preferring a sock at home. I have had a previous heart attack and now Rachel and «Ch» her lying employee have stressed me out so much I’m taking myself to the ER as soon as this posts. In case this is a heart attack and I don’t return I wanted this review in place so other people will know you can’t trust the Summerlin store. Rachel should have done the right thing and returned my money back to the credit card. I was a great customer for Rachel the first two years I lived here buying many products when I had much easier to purchase for cats at that time. Other than the gift card that I may or may not use in the future I will never return to your stores or suggest you to anyone again. I feel like I was totally scammed.

I just had my dog Fizgig groomed here… Rebecca did such an amazing job. I knew Fizgig would be safe and treated well there and I had not worries leaving him. I highly recommend Rebecca!!!

«We LOVE Bone Appetit», we have been customers for over 3 years now I would never go anywhere else! the staff has always been friendly and helpful its quick and easy if you are limited on time and their prices are competitive they have a huge selection of everything my little girl could ever want.
Rebecca their groomer is AMAZING she always takes such great care of our shy little dachshund on a regular basis our little girl has bonded with Rebecca because she gives her so much love and attention and she cuts her perfectly every time she looks so adorable and smells so good, we can not thank you enough!

Store off Fort Apache — curly long hair employee VERY RUDE and disrespectful to customers. If you don’t like your job, get another and stop taking your anger out on the customers.

Absolutely the best customer service and friendliest staff. All of the employees and the groomer know me and my doggie by name. Rebecca the groomer is so kind and sweet; she will treat your furry babies like her own. She does exactly what you ask and always takes time to make sure you are happy. The girls behind the counter are so knowledgeable about food, treats, allergies, etc. They are my go to gals. This is a gem of a place. I wouldn’t trust my doggie with anyone else. Bogarts will treat you like family!!!

This store sets an example in what customer service should be. My cat has food allergies and requires a unique and difficult to find diet. With that said, this store has always gone out of their way to help me. I’ve gone through so many brands of food and am still struggling to find something that agrees with my cats system. I’ve had excellent service at Summerlin and the south west location off Tropicana. I love these people and I can tell they love the pet food industry. Their top priority is foods that are healthy for your pet.
I highly recommend this place to ANYONE who wants quality pet food with the best customer service.

We went to this store because it was close to our house and they sell natural balance. I will never be going back there again! The owner/​manager was rude, snippy, cut us off and talked really fast. She seemed offended by our questions and was practically rushing us out the door. When I brought up the natural balance venison recalls she looked at me like I had two heads. Just a really snotty person (don’t know her name; she’s blond). Not welcoming at all. I’m very disappointed!
Edited to add: she also told us she won’t take natural balance coupons!

The owner decided NOT to accept coupons anymore. Really? You sell Wellness product but won’t accept their coupons because what? You’re losing money? I wonder why… yet other stores do. I’ll start going to them Mr. Bogart.

Bogart’s Bone Appetit has an excellent selection of quality pet foods that you won’t find at Petsmart /​Walmart. Face it, Meow Mix, Friskies, etc. is the cat food equivalent of hot dogs. Would you feed your cat hot dogs? Our cat Miss Priss likes BFF Cat Food in pouches. We order Eagle Pack dog food (for our Great Dane) through Bogart’s; they’ll order whatever pet food you need if it’s not on the shelf. It’s a large store and they also have a very nice selection of leashes, collars, toys, and beds.

Bogart’s is just ALWAYS reliable. They carry all types of food, including my much needed Natural Balance that PetSmart doesn’t carry. Their prices on food are very competitive, and they participate in the buy 10, get 1 free programs for many brands. The staff is also really knowledgeable about dog food. When my dog was going through a «vomiting and pooping every type of food imaginable phase», they made really good suggestions about which foods would be too rich for her system, which ones are reliable, and which ones are overrated. Hence my discovery of Natural Balance.
Bogart’s has a self wash area that they only charge $ 10 to use. They also have a stamp card for buy 10 washes, get one free. Always a good go-​to in between grooming sessions for my lab. They also have a groomer on site, but I have never used their groomer. I’m just too attached to my other groomer!
The doggie bakery is really fun. They have cookies, will make dog birthday cakes, and even pizza slices for dogs!

I still give this place a 5 star rating. Everyone! Bring you doggie here. They are so good to animals and the staff is very friendly !!

I bring my two dogs here and can not tell you enough great things about them, the staff is always nice and the groomer is like world class! And the baked goods are always a hit, side note: stay away from the colored frosting if you have carpet at home! Oops! My Bad!

Love, love, love this place! I often stop in after getting groceries at Vons. I got a gift card from a friend and that is what got me through the front door. I’m so glad i did!
While they offer a range of services like grooming, training, and so on I only get goodies from the bakery. They have a great selection! All healthy and made from scratch.
They do have a self wash station where you can bring in your pet and wash them yourself. The price starts at $ 9.99. It can easily accommodate large breeds too. I never saw such a thing before!
It is clean inside and I am always greeted.

I usually don’t write reviews for anything, so I’d say it’s fair to say I’m more of a lurker than a Unilocaler, however, we drove up to this location because it got a 5 star review. even though its almost a 30 minute drive from our house… and I’m pleased to say they live up to their rating. The staff is super friendly and knowledgeable. They truly love dogs and their jobs. The prices are good for a boutique and they have a large variety. My husband, the dog, and I were all happy to be there and sad to have to go run other errands! We will check out the Southern location tomorrow, but I’m sure we’ll be back here for the groomer Deanna. We also got some good advice and tips on training. Thanks!

I stop by every other week or so just to buy my doggies some treats. Great, helpful, and nice staff. They have treats, baked goods, and dog food. There’s also kitty food too. They have grooming stations and the groomer was up front chillin’. They do have grooming services if you ever want to take your pet. A self serving grooming service station is there as well.
I haven’t taken my pets in here yet but I’m sure they’d go bananas if they stepped foot in here.

My first time here today to wash the mutt! I did the self wash and it was great! The staff is friendly and helpful and a super nice groomer trimmed my beagle’s nails=) Roxie always HATED going to Petsmart for grooming… would whimper and cry and I’d have to drag her all the way in. Today she was relaxed and seemed to enjoy it… probably because mommy was washing her and she felt comfortable!
They have great grain free dog food and wonderful treats too. i will go back here for all things doggie! Check them out… Roxie gave them 5 WOOFS !

Took the two mutts for grooming, super friendly and accommodating. Groomer is fantastic, she genuinely loves your pets. In the bigger outfits, I feel the groomers are going through the motions but here feels different, good different. Lots of baked treats and accessories to pamper the privileged Summerlin pooch. I highly recommend and will use exclusively.

This place is as good as it gets. I have a 9 month old Maltese that I take in every Saturday, and she always enjoys her visit. I can always count on excellent service and prices from Deanna and Blake. I completely trust them with my pup and I recommend them to all of my friends and family.
The store also has fresh baked doggy biscuits and an incredible stock of food, treats and clothes for all dogs, but what I appreciate most is the fact that everyone there seems to really love dogs.

This was the former location of Scraps 4 Pets. I was saddened and worried a bit when I found out about a change in ownership. I was loyal, I felt comfortable with those who ran Scraps. Rest assured that those who did go to Scraps will be happy with the boutique that has replaced it. Much has changed, but I feel these have been good changes.
The shop has moved a few suites down to make room for a self wash, bakery goods and the usual foods, treats and accessories. I didn’t get pictures for the profile, but will on my next stop. It’s triple the size of the old one.
Obviously other than the food, I was drawn in as a customer to Scraps for the friendly and approachable staff. The new staff is just as nice and talkative so I feel good about coming to this place. One of the girls has the most mellow and sweetest frenchie/​boston as the stores new resident doggy that rounds out the welcoming feel of the store.
The prices are about the same and reasonable (not huge markups on foods– shipping some «cheaper» items online will still cost me more in total than driving down here) and selection is good. Hopefully with this change, the selection might even get better. I took a trip to their SW location and there’s a lot more variety than Scraps had and more than this location currently stocks. Variety is a plus to me since I like to rotate foods and treats to keep the animals interests up (and keep food allergies from happening). The only new «must have» treat I have to go to the SW location folr are Merricks hooves since these little pugs need big dog sized challenging chews. All of the basic foods and treats for the dogs and cat I can find here.
The bakery goods are a welcomed addition. The dogs love the parmesan bacon muffins (75 cents each) the best but enjoyed all the cookies we have brought home and the cat ended up liking the cheese cookies (75 cents each) the best crumbled up into bite size pieces.
The dog wash in the back seems stocked well and kept clean. I saw a sign that it is $ 9 for any sized dog which is cheaper than a lot of places I’ve seen. I nearly pulled my back trying to wash my dogs in my little ass stand up shower so it’s something to consider.
The business/​staff are associated with a rescue; the owners also run Heaven Can Wait Sanctuary and many of the staff are volunteers and fosters. That makes me happy since it’s basically full circle of helping out animals: they help them find homes, aid with population issues by offering low cost spaying&neuter clinics, help with feral cat populations, then providing a place for those owners to get good foods and services to keep animals happy in their new homes.
Another plus is that they’re open 7 days a week. Weekends are our only time to be able to shop for the animals together and sometimes it was difficult to come on Saturdays and Sundays were closed.
I’m a big fan of local business in general but I’m very enthusiastic about this place since it enables me to be the kind of pet parent I want to be. Good selection, prices, nice staff and business owners with a heart for helping– what’s not to like?