Budget

I will echo many others sentiments about this place. I was lucky that I only had to return a truck rental from California. There was about four of us in line. With only one person working the other counter. What was everyone else doing? Well, thanks to the unprofessionalism displayed and personal conversations they were having, I can tell you exactly what they were doing. The manager was interrupting the ONLY person working the counter asking if he wanted to be hired to move some gravel for him the following weekend. They proceeded to negotiate a price. Another associate was complaining about how she hates her mother. All the while the associate sitting next to her was surfing the internet. (See picture). I get the fact that people take their breaks, but come on, go to the break room and show a bit of professionalism.

Husband tricked me into using them again. They still suck. They do it on purpose. Long line, slow service and crazy upsell.

Worst rental experience ever!!! Waited in line for 2.5 hours (on Sunday PM in Vegas) only to find out that the 12 person passenger van I reserved and required was not there. They told me they would give me a 7 person SUV but that was literally all they had. It was my only option as they were literally waiting on cars to come in to meet needs of the other people who waited in line prior to me for 2.5 hours. — Result was, I was unable to haul the 11 people I needed and reserved, and they offered me a weak 10% concession for a discount of the premium price I was paying for the passenger van… Seemed like a 99% screw job but I made due.
So since this car/​SUV did me no good I returned it early and was charged $ 112 more than my rental estimate for the full size van that I would have kept for 4 more days.
After reading my closing bill when I got home… I noticed that they charged me for excess mileage. They said I took the car out with 5,000 miles exactly! When I returned they wrote down 6,447 miles and levied a $ 117 penalty on me for excess mileage. I called customer service and those idiots disconnected me twice before I got my refund for excess mileage that was erroneously charged.
Do yourself a favor! Never rent from Vegas Budget Rental car! Unfortunately, this is the third time in a row in 3 consecutive years I have gotten screwed with Budget in Vegas. NEVER AGAIN!
PS– This is the first negative post on Unilocal I have ever given.

Had a reservation here and was waiting in a line that seemed to stretch for miles. I was in line for 40 minutes and it seriously didn’t move an inch. I went online and canceled my reservation and rented online with a place with a much shorter line… by the time I had my car and was leaving I still would’ve been in line here. I’d avoid this place at all costs, if you want to scratch «waiting in a 3 hour line» off your bucket list just go to the Oyster Bar at Palace Station where at least you’re waiting for awesome seafood.

The rental car assigned to me at Las Vegas Airport had only ¾ tank of gas. Reported this at the booth as we left. The agent said go to the right, etc, to fill with gas there, but all the traffic was going to the left, so could not do. After I returned the car with a total of 82 miles driven and a gas receipt for $ 17.58, I tried to call the company. Even with the budget car number and rental agreement number and paperwork to prove the facts, I was told Budget does not do refunds. They would not issue a credit to me and charge the previous guest. This should have been an easy fix. VERY POOR CUSTOMER SERVICE that they chose not to accommodate my request.

I was beyond disappointed dealing with budget.
My husband and I moved across state and they gave us an unsafe truck! If you have not driven a diesel truck or are not a trucker you probably do not have any idea what «DEF» fluid would be for. We found out the hard way. The truck will not run without this fluid and it was given to us with a quarter of a tank of it. About half way to our destination lights start flashing and the truck starts making a very concerning noise. I of course get on the phone to call the emergency roadside assistance that they offer. I am on the phone for 30 mins, YES 30 MINUTES! And still no one even picked up the phone. This is an EMERGENCY line. What is the expectation when you call an emergency roadside phone number??? So I hang up and use google to expedite a fix to this situation. I found out what it was and we got the correct fluid into the truck.
We were finally able to return this horrid truck and when we were in the office they gave us a hard time about how much gas we put in it and according to our paper work, we filled it to the same amount that we received the truck at.
When we told them about the «DEF» fluid situation they referred us to the customer service phone number.
We called customer service and they tell us that we were not given an unsafe vehicle. I asked them what they consider unsafe and they told me that engine issues, transmission issues, tire issue, and so on. Due to the importance of DEF fluid (which the engine will NOT run without) I consider this an engine issue. I work in customer service and have never been so disappointed, angered, and been blatantly dismissed by the customer service from budget.
I would not recommend using budget as they do not provide safe moving trucks to their customers.

DO NOT RENT THE CAR FROM BUDGET IN LAS VEGAS!!! It is the worst car rental experience ever. Their cars always have some problems. We exchanged 2 cars. The engine light kept on. It is really bother me. The staff in the booth is terrible, impatient and impolite. We returned the 1^st car with the gas full, but we got charged they said we didn’t put gas when we return the car! IT IS RIDICULOUS!!! Even thought we got the money back via the manager at last , but it is waste us lots of time because exchanged the car 1^st time and refunded the money back 2^nd time. It is the last time I rented the car from budget.

If standing in line for hours is your idea of a good time, this is the place for you. I’ve had to do a lot of rentals since I’ve been doing rotations all over the country over the last year or so. This is by far the worst I’ve ever come across, ever.
Horrible (and disturbingly slow) customer service. After I stood in line for 2 hours while the line grew longer and longer (their employees kept disappearing on break), I finally got to one of the employees.
The long wait is because they spend so much time trying to scare everyone into buying the extra insurance. Beware of extra charges and make sure you check your contract carefully. They like to make a big deal out of «bodily damage» and how you should definitely buy their extra coverage because they’ll charge you for every day that the car is in the shop if something happens (and you’ll have to pay for any scratches, chipped paint, etc., etc., etc.). It kinda made me wonder if I should watch my back, lest they send someone after me to make something happen to said car so that I’d have to pay more.
I checked every inch of the car and made a note of every scratch/​chip/​blemish on it before driving out of the garage. They also tell you to make sure you fill up the tank within 5 miles and to bring a receipt as proof.
If you bring back the car «excessively dirty,» they’ll charge you a minimum of another $ 100 too. FUN STUFF.
I had the car for 2 weeks and managed to avoid any extra/​hidden fees, so hooray for that. That’s pretty much the only reason they’re getting a star (other than the fact that I can’t give less than a star).
Never again.

Arrived at 9:00 am and booked an SUV 2 months in advance – paid for it in full 2 months in advance.
They only had minivans, and they told us they would give us the minivan, they did not ask if it ok. The attitude the entire time was pathetic, no care for the customer. With 4 adults and 6 pieces of luggage the attendant even make a sarcastic remark «I have a motorcycle». It is now well over an hour and half of us waiting and still resolution. I get the manager and FINALLY he says he can have it delivered to the hotel by 12.00. Well — -that doesn’t quite work either. The driver goes to the wrong hotel and we are waiting another 45 minutes. We have now wasted 3−½ hrs of our vacation on Budget. Budget did offer us a $ 25.00 voucher, WOW– that covers it doesn’t it!!! I will never again rent from Budget!!! STAY AWAY FROM BUDGET!!!

1.) Like all the other reviewers, I’ve already spent at least $ 100 more than I thought I would. I tried to say no to the insurance because my credit card covers it, but i was told i HAD to purchase it. Low and behold I didn’t. I thought pre-​paying would help avoid some of the additional charges but I was very wrong.
2.) I got a bigger car then I reserved that didn’t get as good of gas mileage and had a small tank. This means on my drive from LV to Reno I had to stop and fill up more often. Not a big deal but annoying none the less.
3.) According to the sticker on the front windshield, the oil should have been changed 2000 miles ago and this psyched me out. This is not my car, i should not be worrying about this.
4.) Terrible customer service. I’ve never rented a car before and had some questions and the dude that helped me (danny v. I think) was not friendly, helpful or engaging at all. I don’t think anyone smiled one time, ever. Just rude, impatient employees. Drop-​off was better but there are WAY to many people working there for no one to greet you when you walk in.
5.) I left some clothes and blankets in the backseat and now they smell like stale cigarettes. This normally wouldn’t bug me at all, except I was very firmly warned not to smoke in the car at least 3 times when I picked it up. Clearly other renters didn’t get that memo and I feel a little singled out. I don’t smoke and no one else would be in the car (which i told him the first time he warned me), no need to tell me multiple times. Maybe if everyone got singled out this wouldn’t be an issue.
Had I read the reviews beforehand I would have chosen a different company, my experience was very similar to all the other reviewers. Never again.

Scammed by the agent! I declined all optional coverages and only wanted to pay what I pre-​paid for, yet when I returned the car they charged me $ 175 for coverage I refused in the first place! I sold insurance for 20yrs I know what coverages I need and what I don’t. Total scam! they said I should have read what I signed before I left the counter and since I supposably signed the agreement they couldn’t do anything. Humm wait in a long line, listen to their sales pitch, I trusted they would be ethical. Hey maybe charge me upfront before I pick up my car?! They distracted me with an «upgraded» car. I wonder how much the agents make «selling» extra coverages humm? Bastards

I wish there was a zero star button because this is the worst team of agents ever, Danny was rude and believed that he was right which turned out he was not and even after that no apology. I arrived at 2:50 PM to pick up my truck and he told me it was after 3pm which it was not. I had to wait for the manager Raul which he did accept the cash but after they told me to come before 2:30pm even though their sign shows 3pm. I asked if they could do anything on the bill due to the poor customer service and I was told no they could not but they value the feedback. I will never use budget again due to the lack of customer service skills and the way they handle things. I promise you it is a mistake to go to this budget and if you get Danny as your representative I apologize in advance for the lack of customer service. NEVER USE THIS BUDGET LOCATION EVER OR ANY OTHER BUDGET FOR THAT MATTER!!!

The worst car rental experience I’ve ever had. Don’t go there !!! Unauthorized charges !!

Will never rent from Budget again. What is quoted online is not what you pay. I paid over $ 100 more than what I was quoted. The reason I was given — «those are taxes that are added». Sorry, but that’s total BS. My friend rented from another agency and paid only what she was quoted. Another reason– you are told that you cannot fill up gas in downtown Vegas because it’s 5-​miles from the rental car facility. BFD!!! Never again!!!

So excited to finally get on vacation and we have a
Reservation for a rental at budget. The line was about 20 people long some people with reservations and some without so far our vacation has been standing in a line to get a car… Going on two hours all I have to say is by the time we get to the front there better be a car available!

Beware Budget’s outrageously hard up-​sell! To quote another Unilocaler: «The line for every other rental company was 0 – 2 people deep. Budget, on the other hand, had 12 people in line. I was in line for — not exaggerating — 30 minutes to get my car! I even registered online a week ago.» All this applies to us, except we waited 45 minutes in line, and the reason for the long wait, we discovered, is that every person in line was being subjected to a battering up-​sell, including threats that I don’t believe are even legal, such as: if you return the rental car with so much as a windshield pockmark, they’ll charge you for the days it takes them to repair, as «lost use» days. I assume this is because the insurance pressure doesn’t work with most people anymore so they’ve been reduced to heavier-​handed tactics. People walking away from the window were muttering things like, «highway robbery,» but by that point we’d waited so long in the line that we were sitting ducks for the pressure treatment.
We booked online for $ 237 for six days; it ended up being $ 348. When the Budget employee offered to reduce our cost by 10% because we’re Costco members and rang up the charges again so we could sign for them, the figure was exactly the same as before. I said, «It’s still $ 348. Nothing changed.» Whoops. One trick discovered. We eventually gave in to the pressure to «upgrade» to a bigger car for $ 15 extra per day. Gas is $ 9.29 per gallon if you say you want to fill the tank yourself but don’t have a receipt from a gas station within five miles of the rental car agency.
And of course, there are a zillion other charges: 10% concession recovery fee, customer facility charge $ 3.75/day, vehicle license recoup $ 1.59/day. I 100% agree with everyone else who mentions: WORST PLACE EVER; they use scare tactics, and will use every trick in the book to get you to pay more. NEVER, EVER AGAIN! We have always been pleased with Enterprise, and deeply regret not using them on this trip.

WORST PLACE EVER. More employees than customers and it still took us more than 10 minutes for service standing in a joke of a line with no cue. The facility is ghetto, and dirty. They require to have a copy of your insurance card but this stupid lady with ugly blue eyeshadow wouldn’t let me email a picture of it cause everyone is so technology stupid here and don’t know how to access their own company’s email LMFAO. Such a sad establishment.

CHECK YOUR CONTRACT BEFORE YOU LEAVE THE PIC UP COUNTER!
CONTRACT CHANGES MUST BE MADE ON THE SAME DAY YOU PICK THE CAR UP!
THEY WILL ADD FRAUDULENT CHARGES AND YOU HAVE NO RECOURSE!
I rented from budget in lvs, i very clearly denied any additional insurances, pick the car up and there was a $ 62 charge for insurance. FRAUD. there is no way she misunderstood me. when i tried to have the charge reversed when i dropped the car off the would not. Frank the manager was an utter ass about it to. Badgering, insulting and generally mocking — one of the worst customer service experiences i’ve ever had.

Stay away from budget, go with uharl if you are renting a truck. Did not have a truck at the location you reserved at, and added on ~100 $ Of surcharges!!! STAY AWAY!

Not sure about everyone else but I’ve always had a semi decent checkout time when I rent from here. Trust me I know about rental cars, usually rent 2 – 3 weeks at a time for work! My advice is give yourselves some time, sign up for fast break program and watch out for extra charges.