BuyBack$

I love this store. If I can’t find the DVD I want, they will call the store in Henderson and ask them. I was able to get some pretty obscure DVDs at this store and I go there at least once a month to browse. They can be busy… quite a few people come here to sell their games and movies. I ‘ve found perfect condition movies on the .99 rack! (.most movies are $ 3.99; buy three get one free).
I’ve found the employees to be very helpful, and there’s one guy there that’s an encyclopedia of information when it comes to movies — he’s helped me find movies I was looking for and missed on the rack.

If your looking for a storage unit, I highly recommend Lifestorage on flamingo /​ft Apache. They beat everyone around them on prices, & you get 50% off for the first 3 months… great deal!
I gave them 4 stars because I don’t think they ever sweep in there. There was debris on the floors & inside the elevator… doesn’t look like there’s a lot of upkeep going on, but you can’t beat their prices! Come & check them out…

When do the store the other day its a horrible place for customer service the managers a b**** disorganized the only person that seem to know what they were doing was a gentleman named Ken thank you for taking time away from what you were doing to give me a hand and like the other people

This place reminds me of the now extinct VHS store from years ago in the way that their procedures were just not effective to providing the best and fastest service.
This place is terrible the only reason im giving them 2 stars is because the staff is friendly. Hoewever nice the staff may be they are pretty inept when it come to doing their job.
They have no control over the line which is terrible.
I will say i appreciate Zia Records alot more now.

Soooo angry. We bought an xbox, 2 controllers, & buy 3 get 1 free games.
After getting home one of the controllers didn’t work & one of the games didn’t either…
We went all the way back to the store and switched them out.
Came back home and this new controller doesn’t work & the new game that we switched the other one for freezes at the loading screen and you can’t even play!!!
I’m goin back tomorrow cause it is too late now and giving them a piece of my mind. I wish I never bought from them.

Used to go there a lot. Apparently they don’t want customers anymore. After watching the woman in front of me argue with the guy behind the counter about getting the wrong dvd in the case (to which he replied «what do you want me to do?») I tried to buy a used Bluray. Their credit card machine can’t handle cards with chips on them (this is according to them, not me guessing). Guy behind the counter was rude about it, threw the card back at me and told me I had to find another way to pay. I told him the card is fine and he refused to just enter the numbers. Oh well, Zia is right down the road and they get my money now.

I can’t go here without spending at least an hour or two here. I mainly go to build my DVD collection for my kids, but I’ve also started collecting movies for myself. (OH NO!) Their prices are incredibly reasonable and they have a very large clearance section where movies are $ 0.99 which is less than renting at RedBox. They also have an ongoing special ‘Buy 3 Get 1 Free’ which always makes me KEEP SHOPPING. LOL. (I don’t want to admit publicly how much I’ve spent here so far. LOL.)
They also sell used BluRays, CDs & Games.
The staff is always very tolerant of my boys as they wonder around the store. My boys are well behaved, but they are still children. The staff is always very pleasant, willing to help and clean each movie as they check you out. I highly recommend BuyBack$!

I wasn’t in the market for anything myself, but I ventured here with a friend who was looking for some hard to find used video games.
While we were there I did peruse the cases and even saw some things I might have been interested in. The problem was that these items were in a locked case and every time an employee wandered by they never asked if I needed anything or offered to open up the case for me.
I moved on to shelves with easier accessibility to the merchandise and I was a little surprised by the inconsistency in pricing. Some items seemed very reasonably priced and other items were a lot more than i thought was fair for used DVDs and video games.
My friend had the same complaints about service and pricing and we both decided to leave without making a purchase. I wish the employees would make a little more effort here, especially seeing as the store was pretty empty when we visited.

These people are out of their minds when they price things.
They sell older gameboy titles for 2−3x the value, and will not budge when you point out that the real free market value for a super mario game that came out in 1989 is $ 4.00 with free shipping, not the $ 16.99 they want for it.
He claimed they base these off of Amazon prices.
Yea, right.
I wanted to post a pic but the guy watched me like a criminal (er… Hawk) afterwards.

I have been doing business with this place for two years now. There’s used DVD section is totally awesome with a wide variety of selections and hard to find movies. their CD section is far as music goes is not their specialty but you can find a lot of good deals just not a wide variety of artists. They used to give me pretty decent money for trade-​ins but not so much anymore. They are very picky when they pick and choose what they will buy from you. If you have a CD or DVD that is really scratched up they have a machine that can take most the scratches out. Also they have a small video game section but like I said it is small and they are usually overpriced I think.

Really hit or miss. Seems like they have a high turnover rate in here. Decent selection but it seems like its a bit overpriced on some and under priced on others. Staff is sometimes knowledgeable but most of the time they don’t know some entry level things in music movies and games. I get the fact that everyone is getting paid minimum wage here but at least know your product (i mean most of the girls that work here) Every time I come in there are all new people so there MUST be a problem here somewhere. Oh and like everyone said, ask for your receipt.

Ever wondered why the money they give you seems light compared to all of the movies/​games/​cds you’ve brought in? Thats probably because it IS!
I am a former employee of this horrific store and I’m going to tell you some stuff that people DON’T WANT YOU TO KNOW. Over the months that I’ve worked at Buybacks I’ve had so many people come back to my store outraged because the STORE MANAGER (Zoe Gonzoles) refused to give them receipts for all of the items that they had traded in.
Just a piece of advice, ALWAYS ask for your receipt when trading in ANYTHING. If she tells you that they can not print receipts they are FLAT OUT LYING. No «system update» would ever keep them from printing receipts plus we havent had a «system update» since the beginning of summer, so if anyone gives you this excuse they are LYING.
Zoe has been lying and scamming this community for a long few months now. You should see the BOXES of stuff that she takes home on a daily basis. I was personally there when a customer brought in 150 Animé DVDs and she told him that we would have to pass on all of them. The customer just decided to leave them there for donation. After the customer left I looked through the pile only to find that all of it was in PERFECT condition and we could have taken ALL of it. That poor guy missed out on about 200 bucks because my STORE MANAGER lied to him. As I saw her pack up the 150 animé Box sets/​dvds I asked her what she was going to do with it, and she told me that she was going to bring it to our other store to get «bargained out» (Which is required by the company if we get donations).
Liking animé as much as I do I went to the store on Decatur the next day to see if it was there and the employees had NO CLUE what I was talking about. She had never come. The box wasn’t there OR at the other store.
I’ve also seen her ring up trades and DELETE THE ITEMS SHE WANTS, and complete the trade. So that the item is not in our inventory, and she can just pocket it.
Zoe is turning this whole store into a SCAM!
I’ve sat around and watched her scam just about everyone that walked through that door and I’ve had about enough,
Remember, If ZOE GONZOLES is there, you’re better off bringing your trades to Gamestop, at least they wont RIP YOU OFF.
Also, all of the good reviews on there are made by employees or people that have had interviews, she makes you write a good review if you want the job. And you don’t get the job unless her review is posted.
Multiple employees can vouch for this.
But she is FIRING anyone that threatens to tell customers of our district manager.
I am the 4^th to be let go because of this.
I will be posting this all over Facebook/​twitter/​
Here is corporates Number! Help us to get a good manager in here so we can trade without being scammed!
Jason Hinkle: Cheif opperating Officer: 512−997−8198

Amazing selection and great prices. They have walls of music, racks of movies and games, and they resurface discs if you’re in need. Found several items I’ve been seeking for quite some time and I’ve barely scratched the surface of their stock.
The only (albeit minor) concern is the staff; it’s not that they’re unfriendly or rude, or anything specifically negative, but they’re somewhat aloof in general. They’re proficient, and they’ve taken care of me whenever I’ve visited, but I’ve never been engaged or greeted except upon striding up to the counter with a prospective purchase in hand. Don’t let that be a detractor, though; for the selection, it’s well worth the lack of personable air.

I love this place. Lots of great deals. My only problem is that some of the movies I can actually get cheaper or the same price brand new at a Target. So that always sucks. I realized it is mainly with kids movies. They had 3 movies I wanted to get for my son that I had just saw for cheaper at the store. But other than that I picked up awesome movies for 3 bucks each and got the 4^th free. The staff is usually nice.

So I came in and was immediately greeted by everyone. Can you please teach other businesses this simple level of customer service? Excellent!!!
Joe and ule (I probably spelled that wrong) helped my boyfriend and I. They were very helpful considering we brought in 3 huge boxes of movies. They did not make us feel bad about going through all of the movies (which is what I was afraid of). The whole staff was friendly. Thanks everyone for being so helpful and pleasant to work with. I will recommend this place to others.
They did have a few irritating CUSTOMERS though. Guys if u shop here don’t make the employee’s lives more difficult by having an attitude and requesting ridiculous things. They do have a great relationship with existing customers from what I saw.
They also fix scratched CDs and DVDs for $ 1!

Advice to everyone, always check your receipt, when you sell them anything always make sure you count how much you bring in and how much the receipt says you brought in, sometimes they tend to keep people stuff for themselfs.

Love this place got a couple of great video games 5 DVDs for $ 50.00 lots of selections and great staff great prices come check them out if you like movies and games. Happy Unilocaling your fellow Unilocalie xoxo

This is a fantastic store if you’re a collector who knows how to browse (we nerds have a system), but I can see it being a nightmare for people who aren’t as equipped to spend a good hour or two perusing aisle after aisle.
It’s very simple in here — everything is sorted by media type (Blu-​ray, DVD, CD, etc.), and then within that sorting it’s all alphabetical. Blu-​rays are easy enough to check out since they only have an aisle or two, but the DVDs span almost the rest of the store… which can be an exhausting quest if you’re looking for specific genres or titles.
They had a surprisingly good selection of hard to find, OOP titles. Unfortunately, they also know their shit here, so don’t expect to find some rare gem for $ 4. One of the employees told me they use Amazon and other internet sources to determine pricing, so while you aren’t likely to find pricey discs for cheap here (like you might at other used video stores) they do price things based on their average selling cost, so you won’t get completely ripped off.
Another awesome aspect to shopping here: they clean all your purchases. I picked up a couple DVD sets, and when he retrieved the discs (all discs are kept behind the counter, not in the cases) they were all fingerprinted up. So, he turned on their disc buffing machine thing and polished each one up to like-​new. I’ve never had a used store do that for me. I think more should because it takes some of the worry out of buying a used, possibly scratched disc.
Staff here was awesome, too. Fairly knowledgeable, super friendly, very helpful.

This place is pretty rad. We were looking for Idiocracy, and it was Black Friday weekend. So the special was buy 3 get 1 free. So, fair enough, they didn’t have it. We ended up with some good buys: Fiddler on the Roof, Edward Scissorhands, Willow and the Campaign.
Checkout guy/​wrestler was okay, but it took a bit longer for the person ahead of us. Then when it was out turn, checkout was 10 minutes. I would definitely come back for more modern than dates movies on DVD.

Okay, so I had to do an update.
I was actually at the BuyBack$ location in Henderson near Galleria Mall when we couldn’t find what we were looking for.
So we called the location on Decatur to see if they had the movie we were searching for on blu ray.
Oh yes they did!!! Of course they did. They have everything.
So we asked if they would hold the item for us and that we would be there to pick it up shortly, we were across town but were on our way.
So we drive all the way across town and guess what.
These people had the gumption to tell us Sorry, it was actually being held for someone else. They claimed prior to us calling that it was already on hold but in the end that it was up to management’s discretion to decide who would get it.
Well, we told you were coming from across town, you told you would hold it for us. So I didn’t get it.
What I did get, is that they would get a review update and lose a star.
I am not saying I wouldn’t go back but I will NOT go out of my way to return to this location again.
They lost a very faithful devoted customer.