Camping World of Las Vegas

I dropped it here for service & 3 warranty items. It took 3 months and a very long list of excuses and no call backs. Absolutely the most disorganized service ever! They even called me 2 months into it and told me the parts came in and bring in the trailer… it was already there, stored in the back out in the hot desert sun! They forgot it was even there! When I left it there the tanks were all dumped, when I got it back the black tank was ¾ full! Use your own bathrooms! I was told it was stored under the canopy, it wasnt as you can see in the pics. Just more on their list of uselessness. I am sorry I bought it here. They have ruined the Rv experience. I removed all tags from it relating to CW, I don’t want to be connected in any way to this horrible place.

This is the worst Camping world that I’ve ever been to and I’ve been to allot of them that I’ve lost count. I decided to buy a trailer and Mike Walsh was the sales person. It must had been my unluckiest day ever to have Mikes name up next as the sales person. The sarcastic egotistic man needs to pull his head out of somewhere bad. Then once I decided on what I wanted to buy, I had to deal with Mr Ashtray Paul in finance. Paul the Finance Managers office smelt like everybody just got done with a smoke-​out in his closed office. I got home still choking. Gag!!! But what do you expect from a Gambling City? I leaned my lesson the hard way. All the Camping Workd misfits and rejects must get sent here to this location. I told them I wanted a 20 year loan and both Mike and Paul agreed, but when I signed all the paperwork a bombshell was dropped at the end that it was a 10 year loan and at the end it would automatically be started over with another 10 years, so I signed and agreed. But something bothered me a couple weeks later so I called I called the bank and found out that I had been lied to. It was a 10 year loan and a balloon payment at the end, or you could re-​apply for a loan and see if you still get approved. Now I smell a gimmick and probably out to get more money and a higher interest rate. So I immediately refinanced with someone I trust for the whole 20 year period. Then, I had warranty work that I mostly pointed out before I took possession and that became a nightmare. They have several mikes and you constantly get transferred to the wrong one even though your specific which one you want. It seems to be something that is done on purpose by the gals that answering the phones. It gives the opertunity for the correct one to say «I didn’t get your voice message». These sin city gamblers are game players and play stupid. They can never fix anything right the first time as if the mechanics are misfits just like the sales and finance manager. This location should shut down completely and send all the business without the employees to the Henderson, Nevada location to handle. And another sad thing about the Las Vegas location is when you buy a new trailer and want to buy things for it, their stock of items is horrible. They don’t even stock a complete set of anything in any color. Like I said: Missfits. I would like to say ithe hot weather is the problem, but I can’t because Henderson Nevada is just as hot there and they are Great-​Fantastic! And then there is Jesse the Genderal Manager here at the Las Vegas location, who is just there without a clue of what he is suppose to do. He just sits in his office pretending to be working and avoids handling any things. Jesse is like the used salesman that never learned how to sell, but has the smile and Knod down, and makes promises that the problem your having is unacceptable and tells you that he will get to the bottom of it, and yet does nothing. His title should be the Babble Manager.
The best advise that I can give you, is never get out of your vehicle and go in. Drive-​Drive away and go to a different location or another company that cares, because this Las Vegas lotion is horrible, the worst in sales, needed supplies stock, maintenance, management, and most important — customer satisfaction. Please don’t follow my mistakes.

I will keep this short and sweet. After a year I am done with these people.
Beware.

Place is overpriced big time, they don’t even match their own prices. Shurflo water pump on Amazon $ 56 in their store $ 165! Simple bathroom 14″ inch ceiling fan $ 190 and SAME thing on Amazon for $ 39 and you want me to buy my next RV from you? Yea I don’t think so! I honestly don’t think I’ve ever seen another customer inside that store. Save yourself a trip and don’t bother going there

I have had very good customer service in the parts department at this Camping World. Phil in the store has been very helpful in getting generic parts for my trailer and Tresia in the OEM Parts department has been a good liaison with Forest River on specific parts for my r-​pod. I would use them again and recommend them for parts.

Mike,
Please bear with me while I rant… I too am in the Las Vegas customer service industry and know how very important a business reputation is, how potential business growth or decline is affected, how communication can either make a customer experience wonderful or guarantee an unhappy event. I’m very aware that problems are inevitable, but it’s how those problems are addressed, solutions provided, and rectified that matters most.
I had hoped to have heard something by now after yet another unpleasant experience with Camping World Service department on Saturday10/​3/​15, but still no word of any plan of action to rectify the situation.
I purchased a 230k Coach from the Camping World Franchise, and was sold on the idea from Camping World, Longmont Colorado, that the large benefit was the company had many service centers throughout the United States ensuring any issues or warranty items would be efficiently and professional addressed.
I purchased this unit July 3^rd and immediately drove it from Longmont to Las Vegas. I called Longmont with our initial issue list in July and was directed to work specifically with Ray at the Las Vegas location. I gave Ray this list and made an appointment in July to drop the unit off for repair. It is now October, and still initial warranty PRIORITY ITEM #1 seat station SEAT BELTS MISSING HAVE NOT BEEN ADDRESSED or any information communicated regarding unresolved complaints. When I initially notified Longmont Colorado immediately of this in July, they stated there should be 4.
I was told both in July, August and September that parts needed to be ordered, and it was Camping World’s preference that I had the ability to use my
coach in the interim. So I drove my 230K coach around missing seat belts, a refrigerator that doesn’t stay shut, inoperative entry steps, and a driver generator status that doesn’t work, in addition to 8 – 10 other small items on the work orders. Of the 3 months I’ve had this Coach, it’s been sitting at Camping World service center for over ¹⁄₃ of the time.
Parts that were supposedly ordered came incorrectly at the mistake of the Vendor. After the second time the incorrect parts were ordered or delivered, I demanded that counter to counter delivery, at the expense of the parts distributor be responsible for the mistakes that should be assessed.
After the second appointment was made for 8÷24÷15, the parts were supposedly on hand so I could drop the unit off and get everything completed by Sept 3^rd so I could utilize it for Labor Day weekend. Unfortunately My business obligations (customer service) took priority and I couldn’t make the trip and advised that since the unit still wasn’t complete there was additional time. After 3 weeks of this coach sitting at Camping World, You and I had agreed this was unacceptable, and I was assured the situation and all associated items listed on the work order would be complete for an Oct. 2^nd delivery… OVER 30 days since I had left the unit with Camping World!
Saturday, I arrived and the unit was pulled up front:
#1 The generator compartment was not secured. I attempted to lock and a large black support of some type fell to the ground.
#2 The fridge lock was the same that I put together from Lowes that I left in a drawer. Had not been replaced with a missing original factory part from delivery.
#3 CW tech (supposedly) advises that Winnebago states the dash indicator showing generator hour use is not «wired from factory»
#4 CW tech (supposedly) advises that Winnebago states the seat station #1 at the dinette is not a station that has seat belts of which seat 2,3,4 of the same dinette all have seat belts installed. (I previewed 3 other identical units that all had safety belts installed at all 4 dinette seating stations)
Unfortunately, because of the lack of effective communication, makes it hard to feel confident in anything I’m being told is completely accurate.
Needless to say that unless these items are specifically and immediately addressed, my opinion and concerns with this situation will not be resolved to my satisfaction!
At this time, I’m merely & adamantly requesting immediate attention to rectify the above addressed concerns.
Please respond accordingly with an appropriate plan of action, a timely response is expected.
Best Regards,
Rick C. Williams
Follow up:
Good Morning Matt,
Thank you again for your immediate response, professionalism & attempted assistance on Monday. Clearly your voicemail was either not received or completely disregarded.
Another week has passed… Mike Hulsey contacted me Monday after my first email, & agreed the miscommunications & delays were unacceptable. He assured me he was working Monday to get the last issues resolved…
But NOTHING!

I hope this helps anyone out there who are looking for a store to buy your necessities. First off go to the Henderson location. They have a pretty large store and pretty much have mostly everything you need.
I went to the Las Vegas Camping World and it was so small. I went there because I had a $ 20.00 coupon I needed to use, so I went in to buy RV step covers. They had them, but they were higher than the internet price. There were 2 sales people there, one girl who had short black hair and had tattoos up and down her arms, and a guy who looked like he just did not care to be there. She told me that she could give me the internet price, but she would have to charge me the shipping also. I looked at her in disbelief. She said it is better to pay the price they had posted, it would be cheaper. So I bought them and a tire gauge. I used my $ 20.00 coupon and got in my car. Something made me call the Henderson Las Vegas Camping World and talked to a service tech who just happened to answer the phone, he looked up the price online and said that the store will print out the sale page on the internet and give the price the internet has, no problem. I tried to return my RV Step covers and the tattooed girl said she could only give me back the money for the RV Step covers and would not give me the $ 20.00 coupon. She said to go to the Henderson Store and they would credit me because I was in the system and when they pull up my Good Sam membership the transaction will appear. So I guess I will be going back tomorrow.
I can not believe that Camping World would condone this kind of service, including all the other bad reviews. Anyone who goes to this store who could be a potential Good Sam member would just walk out and never go into a Camping World again. They also have a very small assortment of needed items for the RVer, being off Las Vegas Blvd you would think that they would be a big store with good customer service.
If you are traveling and need to buy supplies for your RV or Camper go to Henderson. If you are going to buy an RV, Go to Johnnie Walker RV on Boulder, they have the best service guys there and everytime I go there with my RV (and I go a lot plus I am a woman who asks a lot of questions) I always get good customer service from their service department and sometimes pick up odds and ends for my RV there too.
Please read the other reviews, if your looking for service or sales and if you do decide to go you just might be taken from sales, service or the store. Your Choice!

This dealership is horrible… There service department takes forever to take care of your rv… They don’t return calls. Not to mention I was told by a tech not to leave any valuables in my rv because of theft there… I dropped my rv off in beginning of August and still have not gotten it back and it is the end of September.

This is the worst service department I have ever encountered. I have been dealing with them for a year because I bought my motor home from them. They have had it on the lot more than I have had it on the road filling me with every excuse in the book. Mike is a nice kid but over his head. DO NOT trust them to do anything they say within their time frame. C all them every day. My issues were warranty related and they didn’t even send the requests in until I complained to the service manager several months after I left it. Terrible, terrible, terrible. My sales experience was great but I will never deal with them again because of the service.

We purchased a nice camper from Mike Walsh and Todd Stancliff. This was our first big camper. The area was clean and organized. They answered all our questions. When we had a problem with our water heater, the maintenance dept got on it right away.
Regarding maintenance/​repair, i do feel they need to hire more mechanics and have that dept open on sundays as well. I feel totally confident with the maintenance dept.
All the info for registration was given to me by Taylor Stancliff, who did a superb job. I did not have to wait for a callback with the info.
(By the way, the phone is answered by real humans).
Would I buy another camper from Camping World? Absolutely !!!

I’ve read the reviews and I have to disagree. I had my RV serviced at the Las Vegas store. They are slammed with work and a mistake or something might slip by. I brought it to my service supervisor MIKE’s attention and he went out of his way to get things right. It takes time but squeezing someone in to correct an issue I would expect no less.
I have spent some time there and watching and listening to the 2 service supervisors work, I think those guys do the best I’ve seen in awhile. Never upset. Always showing concern. Even when I rib em they still smile.
Thank you Mike for everything you have done. I hope your there for a long time to come.

HORRIBLE Service! Took 2.5 weeks just to get an appt. They kept it for 2 weeks, and we finally had to call them to see where the repairs were at. They charged INSANE amounts for diagnosis of problems. For EACH small part that needed a 5 minute repair, they charged a full hour of labour, and were totally inflexible! We had 4 small things that needed repair. Their part prices are totally unreasonable. AND they even forgot to repair the main problem we came in for! The service guy was a meek personality-​less policy-​quoting parrot. I will never take our RV to any camping world again! They have no care for customer retention nor customer satisfaction.

Tried to buy a new $ 300K motor home here today, but walked away disgusted with their misleading sales tactics and total failure to negotiate in good faith. This is the second time we’ve been here and we should have learned from the first time. This dealership holds out for maximum profits and is deceptive. Watch out!

Stopped here today to get a replacement for a vent cover that blew off on our way to Utah from Southern California. Wasn’t too impressed at first. Went in and talked to Phil, no help from him. Started to leave and then talked Josh. What a help Josh was! He is the best representative they have!

Fist off let me say this is my first Unilocal review. I am so upset with the customer service I received that I had to rate them and if I could give them NO stars I would! The service department is rude, unhelpful and they have no idea what they are doing. First off I called and spoke to Ed, I have a Bison LQ horse trailer that is still under warranty. He said they did not take their warranty but would call and get charges approved and take a credit card. Bison said that was fine. I called again because I had another small fix and spoke to Rob. Rob said he was out Monday to bring it in Tuesday for both services. I had my mother take time out of her day to take it down for me since I work (which is clear across town). When she showed up Ed tells her he can’t see her and she needs an appointment and he couldn’t get it in until another week. One of the issues was my antenna broke and was hanging by wires from the top of the trail. Ed proceed to tell my 50+ year old mother to get up there and duck tape it. WTH??? So my mom makes an appointment to bring it back. My mother takes it back to the appointment she scheduled. Ed does not call Bison to get the charges approved or the credit card number from them. Instead has my mother pay $ 541 when she picks it up. I am so upset with the service I have received from them! I will NEVER take my trailer back to them nor will I buy a single thing from them again!
In looking at my bill, they said nothing was wrong with the antenna but still charged me $ 129 for it. It is clearly glued on an Ed saw it hanging by the wires just the week before.

I’m back with another 5 star review. We have decided that our RV needs an updated satellite system to make it just perfect for us. I called Chuck and within one day he had us scheduled for 1 week out and made sure to assist us with the multiple purchases necessary to complete this install.

Went there for the first time to buy some parts I needed for my Motorhome and was very disappointed by the selection they had. I am used to their store in Orange County CA, which is well stocked. Not worth the drive from The airport area. Ended up ordering the stuff I needed online from Amazon. Better prices.

TERRIBLE customer service! Actually non-​existent! Why hire people when my dog could give better customer service! When you ask about a certain part and which of the two you will need for your RV then the so called employee there will just point and say «it’s back there ». I asked another so called employee for help when looking for an item and was responded with «I’m doing something right now, can’t help «. We actually contacted Camco about an anode which Camping World could of done IF they had any customer service! We were told at camping world that the «Suburban» anode was the only one that would fit our water heater. REALLY? Guess what? The anode by Camco ALSO will fit and it’s $ 9 less! What a rip off and NOT RECOMMENDED! Good Sam Club will be hearing about all these complaints on this location too.

Five stars for selection and location– NOT for service. Camping World carries about the best selection of high end Class A motor coaches I’ve seen in the southwest. Go for the selection, then purchase it elsewhere.

Horrible! Terrible experience and all we needed was a ladder. If you do not need to go here don’t go! The customer service is nonexistent. Bad, bad, bad!
This place is awful. We have been rving for 5.5 years and have gone to Camping Worlds across the US and, although I wouldn’t give any of them a great rating for service, this one was terrible. We were second in line behind a problem issue with one customer and watched as 3 employees just walked on by… then the ladder we came to purchase was partially wrapped but we were assured it was new and fine. We got it to the rv and it was broken. We had to take it back and they didn’t have another one so we had to go to the other Camping World 20 miles away. We traveled over 60 miles to replace a ladder :(and the employees are just rude.