Cancun Resort

Incredibly rude concierge. He rolled his eyes at us when we didn’t have time to listen to the timeshare pitch– we were late for dinner reservations. He also made sarcastic comments to us and then to the other concierge after we turned around to catch our taxi.
Their shuttle only goes to a shopping center, not the Strip, and there is no transportation to the airport.
Save your money for another resort– luckily there are several better choices available.

I owned a timeshare here for several years. Then they switched ownership. Since then coming here is a complete nightmare. I can no longer just check in at the front desk. They tell me «Oh! You get the VIP check in.» Then they take me to a back room, offer me water and try to pitch me on purchasing more points. Are you kidding me?!? If I’m already a member I shouldn’t continue to be sold too constantly.
Everything went down hill from there. The final straw was the towels though. They made me sign something that said if I don’t bring back the towels I owe $ 25 for each towel. Seriously?!? So if some jerk steals my towel I have to either 1. Steal someone else’s towel or 2. Pay $ 25.
The employees were very happy with the previous owners and now they are awful, probably because of the constant pressure to sell.
With the new management, the pools also started closing at 6 pm. What? Who comes to Vegas on vacation and wants to get out of the pool at 6?
Then there’s the maintenance without warning. They ripped apart the pool bathroom, construction and dust everywhere. But no alternative for a bathroom. So you have to leave the pool (be sure to bring your towel so no one steals it or it’s $ 25!), then go to either the lobby or your room to go to the bathroom, then go back to the pool.
The timeshare went so down hill that I couldn’t stand it anymore and donated it and paid $ 2,000 out of my own pocket to get rid of it. I’ll never go here again. Good riddance.

This place is my favorite at Vegas. Such a calm and relaxing environment. Pool is really nice. Gym and game room are awesome as well. The rooms are big, clean, and modern. As always, Diamond Resort beds are the comfiest!

When I stayed at the penthouse and it was very spacious. With 2 rooms, 2 restrooms, kitchen, and living area, it was perfect for me and my family. Although it was very cold to use the pool (considering we stayed over the winter season), we mostly used the lounge and the gym. The lounge was very spacious and perfect if you have teens! The gym was pretty small and when I went in, me and my cousins were only there. I guess it worked out since I wouldn’t want anyone seeing me sweat buckets anyways. Overall, I would recommend this hotel!

I rented a suite for 3 nights as a 25^th anniversary gift for friends. They reported the room very clean and comfortable. The wifi was adequate and they had a general good time.
The pools and hot tubs were amazing and very clean.
My (and their) biggest complaint was the staff. They were not friendly and in fact very pushy. I had a gift basket delivered on the 1^st day and no one from the staff informed them of it’s arrival or delivered it to the room. In fact, they had no idea and when I called after they had checked out, I was informed it was at the desk and they would have to come pick it up (after they were already home). The clerk said ‘we do not deliver to the rooms’. However, another friend had a bottle sent to them and when they arrived in their room after going out to a show the 2^nd night, the bottle was on their table in the room so obviously was delivered. And this was done AFTER my gift basket was delivered. Unfortunately, I would not recommend this location due to inadequate service.

I really enjoyed the stay here. There are way more positive reasons to stay here than negative.
The staff is extremely professional and friendly. We were checked in by Mr. Stormie Daye. He was friendly, efficient and informative. Poolside service, Blake was wonderful. He made extra efforts and offered great advice. We ordered pizza from the Caribe and it was very good quality. Everyone greets you. That’s great.
The rooms are wonderful. Our room was like a one bedroom apartment with a dining area and full kitchen. We saved money by buying groceries and cooking breakfast and having drinks and snacks on hand. There were 2 full baths. Master bath has a huge jetted tub. The balcony is large. There is a bedroom separate from the living area. The bed was comfortable. There are 2 tv’s, so no sharing. The pull out couch is an awesome asset. Lastly the room is well lit.
The pool area is amazing. Amazing! Unlike some other hotels you can actually swim in this pool. It’s large enough. There are 2 sides. One larger size with the water fall which you can swim under. This pool also has the restaurant right next to the pool. The other side has 4 water slides. 2 smaller ones and 2 larger ones. Plus another small swim area. There are 5 hot tubs located throughout. There are many places to sit, chill or eat plus hammocks. Lots of shade. There is a huge bbq area near the pool with dining table near by.
Other great amenities. .an activity room with billiards, 24 hour business center, plenty of luggage trollies, very clean resort and good security.
Negatives. There are not a lot. When dialing 0 for service, long wait. At one point no answer. It seemed to take awhile to get something delivered like towels. I’m not sure I understand why we need cards for pool towels. The cards are not guest specific so there really isn’t any control.
If the resort reads these reviews, there are a few suggestions. We ate our pizza on our balcony to enjoy the evening. It would be nice to have an outdoor dining set out there rather than just the 2 chairs and small side table. There is enough room for a table and 4 chairs.
Again, not a lot of negatives. They are very minor compared to the positives. Great place!

Our first time stay here as timeshare owners. Beautiful place, wonderful people who were very friendly. As an owner I checked in at the VIP lounge, got a two bedroom which was very nice. Our son and his wife were our guests for 3 nights and they loved it. Beds are nice and comfy, big jet tubs, kitchen is small but serviceable, I was able to cook breakfast and use the oven. The pool is gorgeous but was a little too cold to go for a swim, maybe next time we’ll come when it’s warmer. We actually came in November so we can hike Red Rock Canyon. I usually like to stay at different resorts but I think I would like to come back here in the near future. We like staying off the Strip so this is perfect.

I booked a weekend stay here on Groupon for a great price, but was pretty nervous based on the reviews I read here. Thankfully, I had a much better experience than some Unilocalers and we had a great time!
Our room was very spacious and clean! There was a bedroom with a super comfortable King sized bed and an attached bathroom that was very large. It even included a huge bathtub with jets! (Very relaxing!) We also had a small kitchenette stocked with amenities that made our stay so convenient. The living area couch pulled out into a bed that was also fairly comfortable. We were very impressed with the room!
Other highlights: The pool area was great, with ample seating around. We were able to park underground right near the elevators… super convenient! The location was ideal for my family: off the strip and only a 15 min drive when we wanted to be touristy. The resort was also right across the street from a grocery store and CVS, which was nice.
It is weird that you don’t get housekeeping if you stay for less than 4 nights. You’d think in that case they would at least give you bigger trash cans! It was annoying to hunt for a place to empty out our trash as they don’t tell you where. Also this place IS a timeshare and they will try to sell you but honestly just say No and they will leave you alone. I didn’t find them overly aggressive.
All in all, the Cancun exceeded our expectations and in the future I can see us coming back!

I’ m a little late on this review so I do apologize. This is going to be based off my stay which was April 30^th — May 5^th. The second time around was a charm. Greeted by the staff here was so welcoming they were very imformative seems like every question we had they had the answer too. Our room was clean, spacious, and comfortable beds and everything was great. We had a family suite that had its own kitchen in it. The only con with this place is that it is only driving distance way from the strip. Other than that this is one of the hotels to stay in when you come to Vegas

Great customer service! Our room was great but our view was not so attractive looking into the parking lot, I mention it to the girl that originally checked us in and with no issue she changed our room at no extra charge, it was beautiful! Great room with a fabulous view looking at the pool. She made it all come complete for my family and I. The pool with the waterfall and slides are amazing my 9 and 5 year old really loved it, all they did was pool, eat, sleep and all over again x4 days!

I’m here spending time with my family that is visiting from the Bay.
First off, this place isn’t the best. Today started off with breakfast, of course. They have a «buffet» that you have to pay $ 13 or so per head — kids under 8 are half the price. The buffet is a little bit less than half of what you would find at a Marriott or Hampton in. Food wasn’t great; it was hard and almost like it’s been sitting out for a while. They had only OJ and milk for drinks available, unless you want to get something to drink at the bar 9 in the morning.
So after breakfast, we went for a swim. The pool is nice. The water is kind of cloudy. The towel thing is confusing. You get 1 towel per towel card, and they take the card until you get the towel back. My sister is a lifeguard, and don’t leave your kids alone here. She says they don’t know what they are doing to the full extent. They’re careless. I decided to sit out a little and went to the Starbucks they serve at the bar. This is where I get really disappointed here other than the fact that I am standing there for like 10 min not being acknowledged what so ever until the girl points at me to tell her co workers that I’ve been standing there. Like «hello?!» You seen me, but didn’t say anything. I am a Barista at sbux and proud to be one, and this is the most saddest attempt at making a stirred caramel macchiato that I almost cried. I don’t even get fresh espresso shots. What does he put? Frappaccino roast, and freaking hella pumps of caramel syrup. This is just — omg. I literally cannot.
The hotel room is just ew. Didn’t even plan on sitting on the sofa cuz it has a tinge of grey from who the hell knows what.
Parking is weird. They don’t have a parking garage, and all the parking is in the dark when it’s night.

This place is NOT what it use to be. We’ve been coming here the past 5 years and it use to be a place where only time share holders had access to it but now they posted it on Groupon and a bunch of ghetto people stay here.
The hotel is completely lacking in service now. This use to be a clean and nice environment but now the rooms have broken closet doors, The bed was cracked, The floor was ripped, the screen to the outside was broken and didn’t slide open.
The pool use to be so clean but now since they let access to «the generic public» there’s trash everywhere they don’t pick up after themselves, they leave the silver carts throughout the halls. There were 9. 9!!! Silver carts in our hallway!
This morning when I went ouside our room to get ice there were trash bags throughout the hallway. Which made it look so dirty! These people are so lazy to even throw their own trash away!
Oh yeah and the ice machine and washer machine on our floor have been broken for 3 days now. How pleasant.
We happened to be getting back to our room when the lady that cleans the room was in there and a women in the room next to me asked for and i told her ill send her to her room when she was done in the restroom and whenitold her the lady next door just wanted an extra towel she rolled her eyes and told me she’s not house keeping and the room next door isn’t part of her schedule.
So much for customer service.
And the employees don’t even smile or say hi anymore.
I only give it 2 stars because of the pool area, the grills they added and the gym upgrade they made this past year, you can actually breathe in there now.

As an owner we got what we species from previous trips here. The kids love the pool, staff is helpful and friendly. The only reason there is one star missing is because of the funky smell of the hallway, or at least that of the third floor. Also the knobs on the sink and shower need adjusting in the master bathroom in room 1553. The sink knobs are too far back and you have to hit the backsplash to turn off the water all the way or it leaks. And the shower knob is too loose.
Other than that, and our disdain for the sales pitch/​owner updates, Cancun is a good place for families.

Great place for a stay-​cation for a Vegas Local! I used this place to host my daughters 6^th birthday party and took advantage of the pool!
No need for clean up. just ordered food and enjoy.
I was able to enjoy my 1 night stay and I am sure to come back.
pro– everything is provided in the kitchen from dish soap to paper towels.
cons – parking is very limited in the garage. make sure you see the signs that say «elevator» those goes up to the rooms. you might mistake this for a maintenance/​service elevator. You will need a key to access this door. If not you do have to walk around to the other side of the building.
Kids enjoyed the pool and the water slides. For sure she had the best birthday ever!

Stayed here with a big group this weekend. I had reserved 5 rooms in total. WORST CUSTOMER SERVICE EVER!!!
First things first, as soon as you get off your car you are not greeted by any of their staff members. When you walk in the lobby the staff members all attack you to join their timeshare and do not even help you out to check in.
Second problem, we arrived to check in at 5pm and the rooms were still not ready for me to check in. Check in time is at 4pm how are the rooms not ready by this time???
Third problem was that I had reserved 5 rooms and wanted them to be charged to the same card. Apparently, the guy had to do 5 SEPERATE transactions because he could not do them all together, yes, my card was swiped 5 times! The worker (named Stormie according to his name tag) said that I was making him work because I had booked 5 different rooms even though it was all one single reservation! This made the process soooo much longer! I literally spent a whole hour and a half just to check in and the guy still did not offer to help me with my bags or show me where to park or give me any info about pools hours or anything. He just had TERRIBLE customer service skills!
Fourth problem, only 2 elevators for the whole building. These elevators are soooo slow! And to make things worse, only 1 was working. It would take like 15mins just to get to your room or to the 1^st floor because the lines were to long to get into the elevator.
Fifth problem, I specifically had asked for a handicap accessible room with roll in shower. When I walk into my room what is the first thing I notice, no roll in shower!!! How is my guest supposed to shower if he CANT get into the HUGE/​TALL bathtub???
I called the front desk to inform them about this problem and they told me that there was nothing they could do because I did not request a roll in shower! Also that they could not switch my room because everything was booked. I was beyond pissed by now! And the door for that bathroom was stuck inside the wall so we could not close the door!
This place is NOT wheelchair friendly!
Oh the list of problems does not stop there and this is only within the first few hours that I have been at this place!
Sixth problem, the next day both sinks in the restroom clogged up. The only positive note on this was that they solved the problem fast.
Seventh problem, as you may now by now, all room have a kitchen included, well we brought our own food and of course when you cook a meal, there is plenty of trash everywhere right? No cleaning staff member ever stopped by our room to clean and pickup the trash… We called so that we can a set of clean towels, and so that they can come pick up the trash. Unfortunately, you have to wash your own towels in the laudry room!!! WTH! What kind of room service is that!!! I had never heard of having to wash my own towels at a RESORT! And they NEVER came to pick up the trash!!!
Eighth problem, the doors to the rooms do not close properly. At night you can see a huge gap on the door that you can see the people passing by!
Lastly, they tell you that wifi is free on the first 2 devices, yeah well thats not true! We were charged a fee for using it on 1 device!!!
This has been the worst resort I have ever stayed at!!! Never again will I stay here!
The only thing that is nice about this hotel are the pools and slides, even though they are not as clean as they should be. Even that does not make up for the TERRIBLE CUSTOMER SERVICE!
Dont stay here!
Customer service is a key to keeping people happy! You should keep that in mind Cancun Resort!

The only nice thing about this resort is the pool, it’s gorgeous. However, the service is terrible!
— Rooms were suppose to be ready at 4pm, yet we didn’t get them until 6pm because they weren’t ready
— No room service (we had to take the trash out ourselves)
— We asked for towels and they told us we had to wash our own that there was detergent in the bathroom for us to use
— No bell service (They couldn’t even get us a cart for our luggage, they sent us to go look for one ourselves)
— No valet parking
— When we came in they just attack you trying yo get you to go to a presentation.
— Two of the bathroom sinks were clogged
— One of the bathroom door wouldn’t close
— When we checked in they said they could get us tickets for any show, when we came to buy them, they said we have to physically go purchase them ourselves! (then why did you offer?)
— The water slides are fun, but the smell was not very pleasant
Overall, I this place is nice looking, but the service killed it for us. We had 5 rooms and all families that came with us all said they will not come back due to the lack of service and rude staff.

Keep in mind this is a time share resort community and not a hotel.
Our family currently owns a time share within this company so being forced to put a down payment to take a 2 hour tour to try to be sold on another time share? Not cool. They ask you after they have charged your account and claim its refundable, but with previous experiences that’s not the case. It took weeks and other unmentioned charges were charged to our account.
Horrible headache I didn’t want to go through again.
Other than that the rooms are nice and a decent size

I normally don’t write reviews. I’m more of a person that depends on others to see there review of places. But I’ve always wanted to check this place out after reading so many reviews from here on Unilocal and from other sites.
If you’re in Vegas, and you’re looking to definitely just relax and get away from the «sin city /​gambling /​smoking atmosphere» 10 minute drive away from the strip, 5 minutes from the shopping outlet and town square… this is a must. If you’re going with kids, this place is thee place. The pools, water slides and jacuzzi’s are to die for. And the entire atmosphere is so relaxing and exactly what I went out there for.
[Chante] I believe that’s her name, apologize if I’m wrong… From the moment I walked in to check in to my room, I was greeted kindly and she took the patience to figure out we’re both from the islands, which was very welcoming. It’s always nice to connect with people. She definitely hooked me up with some great coupons to use and some good insight of places to eat. Mahalo for that!
Some of the reviews on here about certain staff being rude, might be a little different. Along with Chante, the entire Cancun Staff were impeccably nice and respectful in my opinion… I mean, I’m the type who love saying hi or giving a little smirk to random people, so you get you give.
I definitely love the respect and hospitality they gave from helping with what I needed and questions I had concerns about.
Only thing I would like to see an improvement on, is more parking spaces. At night, it’s tough finding parking and walking a distance to your room.
I will definitely be coming back here when I can

We stayed for 2 nights in a one bedroom. We had a one year old and a 3 year old.
The Good:
Separate living spaces for kids and adults
Jetted two-​person tub
Kitchen with full-​sized appliances
Parking is free and close to elevators
Plenty of luggage trolleys
Pool is heated
Staff is super friendly
Pack-​n-​Plays are provided free
The Bad:
Rooms are small
Plumbing is loud
Internet is terrible
For the price, you can’t beat it. We usually stay at The Signature but The Platinum and Cancun are both on our list of acceptable hotels in Las Vegas now. Rooms at Cancun during the week at $ 53 when you use your AAA discount. I’m not mad about we get for those $ 53.

I used Hotel Tonight to book this place for $ 101, not bad for last minute on a Saturday night but I soon found that this place was very shady. I was ushered to check in immediately upon entering the lobby at 1600, which is the weirdly late check in time. It took about 15 minutes to get me checked in and they put a hold of $ 100 for damages on my credit card in addition to the purchase price. They let me pick what view I wanted and let me know that check out is at 1000, really early! Also the pool is only open from 0900 to 1800, apparently they really don’t want anyone using it.
After getting my keys and other information I was given a strange paper that proclaimed me to have diamond points and was told to see the concierge to finish check in. I thought that was odd but went over anyway to see what was up. Once I realized that they were trying to sell me a timeshare and other nonsense I said that I did not want a welcome packet (waste of paper) and that I was all set. The concierge was aghast that I didn’t want the packet which is supposedly full of discounts and other things. She tried to convince me to take the packet and hear the speech but I was firm with my no thank you and went on my way. I think that they are used to a captive audience since the front desk made it seem like I had to go through the process for check in, which is not true.
I then had to go out the front doors, walk around the building and into the parking garage of my assigned tower. The elevators are accessed from the underground parking garage and they are very slow, which is unfortunate because I could not find the stairs anywhere and I searched for them for the 5+ minutes that it took the elevator to arrive.
The room itself is OK. The fixtures are dated, there is quite a bit of road noise but it isn’t unbearable. This would be a good place for families as there are two bathrooms, one attached to the master bedroom with a shower and tub, and one off of the living room with a shower. There is also a small but serviceable kitchen with full size appliances and a dining room. The couch in the living room is a fold out and there are sliding screens to close it off from the rest of the «villa». Also they try to sell you on the upgraded WiFi — for only $ 2.95 a day! — it is unnecessary. My husband was uploading pictures while I surfed the web and the free internet was plenty fast.
Pros:
Large rooms
Full kitchen
Cheap
Oversize vehicle parking and parking garage
Cons:
Weird front desk greeting
Sales pitches
Only 3 hours to use the pool
Rooms are difficult to access