Capstone Brokerage

I am the Accounting /​HR Manager at City Lites Electric Sign Co and have worked with the team at Capstone for a couple of years now.
I highly recommend them!!. They are extremely helpful and when I started here, they made my transition a lot easier. They are always available for all questions, big or small.
I have worked with a lot of people at Capstone, but most closely with Rob and Stephanie. I would be lost without them. Whenever an employee has any kind of issues they have always been very helpful to me or the employee themselves.

Capstone Brokerage has been great to work with! I have been working with Stephanie and Rob on our Health Insurance Enrollments. They have gone above and beyond, making themselves available to employees with questions and concerns regarding their Health Insurance. Even going the extra mile of contacting employees with their medical conditions, making sure that they are covered, and receiving the proper medical care. They are compassionate and very professional! I have worked with them on our General Liability and Workers Compensation policies, making sure that we receive our Certificates in a timely manner. I would highly recommend Capstone to anyone.

About a year ago i contacted this company about employee benefits for my company. At the time they couldn’t assist me so i forgot about them until today. I guess they are now in the real estate business because I’m now receiving unwanted emails from them about renting office space.
I understand that once a company gets a hold of any kinds contact information about you they feel in powered to use it any way they want. This hasn’t and still doesn’t work for me.
I attempted to get in touch with the broker Jade something or another (receptionist wouldn’t give out any contact information on him) to request his state license number for the Nv Dpt. of Ins. He was not available nor was anyone else that could provide the information. They don’t provide the license number in their emails or website. This makes it a little more difficult to file a complaint against them especially without the full name of the broker.
I did email the guy but i doubt i will be receiving any return contact from him.
If you do decide to provide them with any personal contact information don’t expect them to respect your privacy.

Capstone Brokerage has been my personal insurance agent for almost 10 years. I think their service is exceptional and they have managed to save me money on both my Auto policy and Homeowners insurance. Over the years they have also helped me with business insurance. I owned an ATM company and was having a hard time finding proper coverage. They put all policies in place with out hassle and answered all my questions throughly. I am not sure where the negative reviews are coming from but my experience has been amazing with all of their agents, including Eric.

Horrible
Agent was really pushy. I was looking for commercial business insurance.
Agent kept trying to get me on plans I didn’t need.
After I found something cheaper and passed on there quote
the agent sent me a rude email talking crap to me.
What a joke.

Been with Capstone for many years with Sue. Once I divorced and had to get coverage on my own, Sue retired and had to deal with some dude name Eric. That is when my troubles began. Rarely ever had a question answered even when I needed answers about payments that wouldnt process on my Insurance companies website. Everytime I called their 800 # and tried to speak to a representative I was routed back to Capstone to Erics poor Secretary who seemed to not know what was going. She would forward me to Erics voicemail and I wouldn’t even get a courtesy call back. BAD BUSINESS!!! What do you expect in Las Vegas! What if I was in an accident and needed to file a claim? Who would I call? Jumped online and got insurance quotes from different major companies online. Covered by Progressive. Decent rate and if I call, there is a representative available 24 hrs a day.