Casey Paul MD

Dr. Paul Casey’s patient communication skills leave much to be desired. He speaks in medical jargon without translating or putting the information in layman’s terms. When you ask for clarification, he becomes curt, rude, and extremely condescending. I decided to give this clinic a second chance after leaving with a similar experience several years ago. Don’t take that chance!
I saw Dr. Casey in September for my annual eye exam. When I met with him, he asked what problems I had been having. I explained that I had not experienced any notable vision changes but relayed some of the concerns of my prior opthamalogist, double vision occasionally, ptosis which is slightly worse in the right eye, and a light prescription for computer work. He immediately jumped right to the ptosis telling me that he would rather do surgery than have me continue to use the eye drops I was previously described. He felt surgery would correct the problems I was having. He advised that he needed me to come back for a longer appointment 2 – 3 hours to do several tests, take pictures, and measure my eyes.
I came back today and got completely different treatment, The technician told me she couldn’t pull my eye drop name from my chart so I looked it up on my phone and found it for her. She did one test and took me back to the doctor. He asked her to do another test and then photos. She acted funny, they went out in the hall, and he came back in and took pictures of me with his iPhone. No mention of the other tests, no description of what else to expect, nothing. Then he told me to take a walk with him.
He ended up dropping me off in the optical center to pick out and try on reading glasses at +1. The employee in the eye center advised that they do not carry reading glasses that weak. In fact, she advised she has never seen them carried anywhere that low. She was embarrassed and a little confused as to next steps. He asked her to drop me off at the checkout area for a follow up appointment but, in her words, «I’m not really sure what he is following up on because we do not have these lenses». She asked Dr. Casey about next steps and he proceeded to lecture both her and I in the reception area as if we were the most stupid people he had ever laid eyes on. Essentially, he made fun of me for doing what he asked, trying to read a card with the glasses he asked me to use.
I have had the luxury of having perfect vision for 38 years and counting and this jerk acted like I should understand everything about eyesight in one 40 minute appointment. I can be treated this way without paying for it… and I don’t choose to.
I will mention that I am giving another doctor at the practice a chance and I have filed a complaint with the clinic. I am eager to see if they do anything at all.