Chase Bank

This location is the closest one to UNLV. I work and go to school so my time is very limited and this location is convenient for me.
The times I have come here the line isn’t long and the tellers have been great when it comes to customer service. i suppose I come here during busy hours since there is usually two windows open.

Horrible customer service. Being sent in circles is not fun when I work 12 hr days. I’ve been on the phone with 3 different people for a total of 1 ½ hrs just to be told the same information again that gets me right back to square one. Guy gave me attitude on the phone and chuckled like I was the one lacking the common sense. I’ll be cancelling my account with them the first chance I get.

They have all this Windows and only 2 open ! With. 15 min wait in line then there’s someone going around the line to see if the new machines can help them once they go the dam machines can’t help them so they send them back to the line ??? Is annoying they need to open more Windows !

I just moved to Vegas a month and half ago from California with a credit union. This is the closest bank to me so it’s where I usually go to get change for my big bills until I find a bank I’m comfortable with banking with. I’ve been here twice and they were able to break down my big bills for me. I come in here this morning before work and she tells me they no longer can give change, only to members. Wow I guess this is how Chase treats members of the community. They were one of my options because my mom has a regular account and a business account with Chase but I will not be banking with them. I’ll just have to go the extra mile and bank at Wells Fargo or B of A.

If I can choose 0 star I would, because this location is one of the worst locations I have ever been into, people are rude management are idiots and nobody gives a fuck about you. You could be waiting in line for a good 30 minute and nobody even apologize for the wait.

Horrible time management at this location! Lack of professionalism for guests waiting in the lobby.

This is by far the SLOWEST bank eithvthe longest wsit time I have ever encountered. They are completely under staffed. They were taking so long to get to customers who were there before me that some people walked out because they were waiting too long. I am completely dissatisfied with the lack of staff on board to help at this branch.

Being from out of town, it was nice to have just as friendly of a staff here, as back home. Friendly, helpful and quick. I wish that it was a little closer to Las Vegas blvd though…

Pretty poor excuse for a financial institution. On Friday at about 1pm, I went to this branch in to have money wire transferred to an account at a different bank.
When I was at the bank, the rep I was working with in one of the front cubicles had to go to the «back office» several times to check on things. When I asked why it was taking so long (over 45 minutes) he advised that they want to make sure it had not gone through twice. Friday evening I checked my account online and could see that my account had not been charged for the amount of the transfer and thus I knew it had not been successfully processed.
Saturday morning I talked with the branch manager and she didn’t have a clue. Said there was some kind of a «computer glitch», that the transfer department was closed till Monday morning and that she’d follow up then. A «computer glitch» at a bank??? Wow, what a confidence builder that is. Also, no call to me on Friday to let me know that there was a problem with processing the transfer so I could let the intended recipient know. They knew they were having some issues while I was at the branch («making sure it didn’t go through twice») but yet no management initiative to ensure that was supposed to happen did actually happen. Wow… another confidence builder!!!
Two of the reps I have done transactions with at this location, Alex and Jose, have been excellent. The third, who shall go unnamed, like his manager this morning on my call about the wire transfer, didn’t have a clue. The transaction that day was getting a Medallion stamp for a financial transaction. For over an hour I sat in his cube while he was on the phone with someone who seemed to know less about the process than he did. One of the two of them said they needed to see an account statement to «prove ownership». It of course doesn’t and the manager acknowledged that they needed to know the value of the account in order to issue the correct type of Medallion. Who fabricated the BS about a simple account statement proving ownership is unknown and it doesn’t matter nor should they be in a position of providing information to customers.
So, so far, 4 visits; two handled efficiently and two (wire transfer and Medallion stamp) were failures in the initial visits on each. Even in the worst scenarios of grading on a curve, 50% is usually a failure grade. And, that is what Chase has done: failed to perform. With that abysmal performance, other than cashing a personal check, which is pretty hard for even Chase to screw up, it looks like I need to select a new financial institution for handling anything else.

Painfully slow service. Waited in line for 30 minutes. Maybe they are just short staffed. Looks like the manager is just walking around instead of helping people. Next time I’m in town I’m going to a different branch.

I don’t bank at Chase. But my brother does. He needed to go the bank, and this branch was the closest one he found from strip. So, as an convenience, this is the place to head for Chase customers. Problem is that the line moved slow and the parking was not so good.

Stopped in to get some more money, which while in Vegas might imply we’ve gone through lots of money already but we’ve still only spent under$ 100 between two people and it’s day 3, so we’re doing alright. Just wanted more cash for tips and the like.
This Chase was easy to find and not far from the main strip. Easy parking lot to get in and out of and up-​close parking. ATMs in a front area but we went into the branch and were greeted by two friendly employees.
I made some coffee while husband completed the financial transaction stuff. And then in only a few minutes, we were off for more adventures with money in our pockets again. Thanks, Chase!

Chase is the best Bank in Las Vegas.
I love people that works for Chase .
So friendly and helpful.
Thanks Chase for making my life easier :)

Very helpful and friendly. If you are in the military or a veteran they go above and beyond to help you out. Because I am a veteran, they upgraded my account.

Convenient little Chase bank close to the strip, esp if you wanna get tagged with a $ 5 surcharge on your ATM card in the casino.
One of the ATM machines weren’t working when we were there, so it took a little longer than expected, but we were still in and out in about 5 minutes.