Chili’s Grill & Bar

Terrible Experience. We arrived and we’re seated right away. Our server didn’t take our beverage order for a considerable amount of time on a day where it is 115 degrees outside. Once we ordered it took approximately 25 minutes to get out. The fries came out cold, and I had to chase down the waiter for drink refills. The venue wasn’t even busy so I don’t understand why these issues occurred. This was the worst Chili’s experience I have ever had.

don’t waste your time here. horrible. no host, nobody acknowledged us for over 5 minutes when bartenders & servers clearly saw us. they weren’t busy. orders took forever. customers around us kept getting their orders wrong! this entire team needs to be re-​trained. salad was soggy. ALL BAD.

The service was decent however the food took so long to get to us. The food was edible, nothing extra special. I got the Cajun pasta which wouldn’t be something I’d try again. My mother-​in-​law got the mango tilapia which she said was way too spicy. My husband ordered wings/​onion rings and he enjoyed them. I would try the restaurant again but order something else.

Service was amazing!!! Our waitress was super nice and fast!!! The California Grilled Chicken Flatbread is probably the best thing I’ve had in a very long time!!! It serves a great meal and it’s absolutely delicious!!! I love it!!! The nachos and salsa are also very good and fresh! The chicken crushers are great!!! Restaurant was clean! We will be back!!!

For a place on LV Blvd this place is nice, even for locals. The service was great plus the food came pretty fast. I have been there a few times too during happy hour. Out of the 10+ times I have been there I have nothing bad to say at all. I also love paying at the table without having to deal with the servers.
Tip — Tell the server what you want and let them put it together for you. They always have specials and combination deals. They will be more than willing to help.

On Las Vegas boulevard, a place for tourists at best. The food was so so, not that fresh and took forever to get our meal. The Ribeye was fat and had not taste. The salad was saggy and damped. On the good side, the service is always great and friendly. The Management should do a better quality control on the food preparation and freshness.

Hadn’t been to this location in some time as last time the wife and I did the service was ‘substandard’ for lack of a better term. No worries this time, four members of the waitstaff passed us by, looked our table over but wouldn’t acknowledge us over an 11 minute period, even to say that they were busy or «be with you momentarily»… so we got up to leave. If it were packed and busy, I’d have given more leeway.
Upon letting the ‘manager’, host or whoever the duo at the front were, the response was less than enthusiastic. Nice.
Outback is next door, they’re service is fine.

You know I came to Chili’s expecting a mediocre meal… and instead I received a very above average decent meal. And for that, Chili’s gets my 4 stars!

The ambiance is great! Greeted with two hostess with an awesome smile. So we checked in and sat down at a booth and automatically our server approached us and check us in. Waiting time for the food? not good. It took us a loooooong wait, so if your that hungry pls… save yourself. Food came in and everything looks perfect. Except one detail, the food that I got wasn’t that superb. My 1^st entrée was a Bacon Ranch Quesadilla; it was crispy (yes!) and the steak too! burned and yes «crispy» which I never ordered. With that being said, I call our server Sarah and asked if its a normal to have it like that and she honestly said «no». and took our order and apologize (thank you for that) in a split seconds the manager Mike came and said «what seems to be the problem?» and I replied «I asked if its a normal way how to cook the food? and Sarah said it was not…» and then he replied «Sarah don’t know and that’s how it is cook. And I took it out of your bill.» and walk away… I felt like it was a rude way to handle the situation. A big no! Customer Service is always supposed to be a superb no matter how rude/​unpleasant your guest is.
to make our day, Travis the other manager and apologize about what happened and very pleasant about it. Thank you.
Whole Rate:
Ambiance: 5
Customer Service: 1
Food: 2
Service: 2
Price: 5 (very affordable)
Overall experience: 1.

Why is service always so slow here? It took over 10 minutes to get our drinks and over 40 minutes for our food to arrive.

The food is over priced for how regular it is, the place is messy, and it took atleast an hour for me and my girlfriend to receive our food. Our waiter was a nice guy but seemed super swamped over the 3 – 4 tables he had. This place really needs to hire bussers because there was about 5 dirty tables just around where we were sitting! This is ridiculous, people come in and have to wait ten minutes to get a seat even though there are several unoccupied tables. It was my first time at chilis and will definitely be my last.

This place is a great place to eat if you want some quiet before going to the strip. I ordered the chipotle Chicken Fresh Mex Bowl and it was sooooo good. I shared it with my friend and without asking they split the portion for us! So thoughtful. Staff is great!

Excellent service from Kat, got the 2 for 20 deal, and had a coupon for free guacamole w/​chips. It was a busy Saturday lunch crowd, and everything was perfect! Gret experience!

My husband and I decided to brave the crazy crowds by the outlets on Christmas Eve and went to the nearby Chili’s for dinner. Surprisingly, the restaurant was not very busy and we got a great booth in the bar area where we could view the two football games on TV.
Our server, Lee, was amazing! He cheerfully took our order and checked in on us frequently throughout our meal. My husband ordered a burger without cheese and when another server brought it out with cheese, Lee was very apologetic and immediately offered to replace it.
I 100% recommend the spinach queso dip. It comes with a little bit of guac and salsa on the side. The chips are TO DIE FOR (warm, crispy, and just perfectly salty) and Lee surprised us with another bag to take home.
I will definitely be dining here again and asking for Lee as my server.

Felt rushed to order for our drinks. Place is located near the mall so that’s why we’re here! Lol truthfully we were lookin for applebees! So I hope this will be just as good wish us luck smooches

THE service was excellent. My waitress was great she check on a regular. The restaurant was very clean, I will glade be back very soon

Stopped I’m here for lunch after leaving the outlets. We were sat right away and greeted within an appropriate amount of time. Our sever was friendly and attentive. We could tell she was slammed however, it seemed like she was the only sever we saw. We could see she was running around from table to table, but we were good and she didn’t lack in her service to us.
I had the southwestern egg rolls as my meal. Even though its an appetizer, it’s definitely a generous amount to fill you up. I love them especially the ranch sauce dressing they serve with it, yum!
When we went to pay we tried to use the kiosk on the table but the bill that came up wasn’t ours. We tried to clear it out and pull it up again but it still wasn’t ours. We saw a hostess walk by so we stopped her and asked her about it. Her response threw me back, «I don’t know, I can’t help you with that, best thing to do is findnyour sever and ask her». I’m sorry but What the Heck?! I looked at her and she looked at me like what else do I want… I said «uh ok» and she walked away.
Seriously, how rude! I mean even if you don’t know, last I checked I was still the customer and as part of customer service the least you can do is help me figure it out or maybe you can get my server for me instead of telling me to «find her». Needless to say that being my last interaction of my meal kinda put a sour note on it, hence the 3 stars.

Meh. It’s a chain. I really hate how impersonal the dining experience has become. Sure the tablet like things are great to keep a 7 year old preoccupied, but it really cuts down on server communication.
We came for lunch, it didn’t start out super busy but did begin to fill up fairly quickly. Our server greeted us quickly and got drunk orders. After returning and gathering our food orders he became a little scarce but we didn’t require much. A bit slow on the drink refills was about it.
When the food arrived he realized there was cheese on one we requested without cheese. My fiancée requested only tomato and lettuce on his with a side or buffalo and his didn’t arrive correct either. It took another 10 – 15 minutes to get the remade food items and he still did not get the tomato or sauce until he asked.
The server didn’t return and we just paid using the tablet deal and left. Oh well. Thanks for the impersonator experience Chilis.

Came here for dinner with my roomies. We were starving so we ordered appetizers and drinks to start. We got the cheese curds and texas cheese fries. Both were very good. So good in fact that we almost didn’t need dinner. It felt like the food took forever to come so that may have been part of it. I had a watermelon margarita and it was super yummy. Would have ordered them all night if i wasn’t so full.
I ordered a steak and it came with steamed broccoli and skillet potatoes. I prefer the loaded mashed potatoes, but the skillet potatoes weren’t bad.
Service was decent and we constantly had drink refills so i cant complain. They have a tablet thing on the table where you can play games. I had clicked on something but didn’t actually select a game or play anything, however it did charge me $ 0.99. Crappy!
We were able to split the check easily the tablet though and pay for our food without having to wait for a check which is a nice bonus. Overall a pretty good experience. Im sure ill be back for those watermelon margaritas!

Haven’t had Chili’s in over a decade and had to pop in since we’re here on vacation anyways. Service was great. I had their guacamole & salsa appetizer. Wish the salsa was chunkier and spicier. Guac needed some lime juice and salt. I got their fresh mex bowl which was decent, but no chipotle/​qdoba quality. My SO got their BLT and it was not good, but loved it came on a pretzel bun.
Overall it was decent food with good service. Love that they have the little tablet where you can just pay instead of waiting for the waitress.