Coach

So, I am more of a Macy’s and Marshall’s guy, on account of the fact that I live paycheck to paycheck and have never allowed myself to spend big on fancy pants stuff. Well, after the playing at the hottest craps table I’ve ever played at, finding the willpower to walk away with money in my hands, I decided it was time to shop Vegas like Rihanna. Well, maybe like Rihanna when Music of the Sun was hot and she got her first check.
I had my eyes on a pair of Coach sneakers as we walked through the Forum Shops and now that I was ready to spend, I walked in to see how it was gonna go. Mind you, I am still me. Sporting my typical gray T shirt and frumpy «skinny» Lucky Brand jeans. (The Lucky jeans are a new addition)
I had expectations of being passed over as I walked through the store, but that didn’t happen at all. A wonderful young gal named Emmy (Like the award) walked up to me as I was eyeing the sneaks and with a very friendly and bubbly demeanor, asked if I wanted to try em on. I was impressed with her friendliness, primarily because of my own apprehensions and as she called to the back for my size, we made small talk and she made me feel comfortable being in a new environment.
I am pleased to say that I bought the sneaks, felt great about the experience from the moment I walked through the doors to the moment I handed over the cash. Emmy deserves a promotion and a bonus simply for making a new customer feel comfortable and at ease. She’s definitely going places in the retail world and if you wanna feel like Rihanna after her first album check, go see Emmy and you will be more than happy you took my suggestions.

Coach for men? Whoa baby! Now my husband can be as stylish as me! Great location. Great accessories! They offered iPad sleeves, totes, bags, wallets and so much more! The staff were super helpful and friendly!

So I had to write a review for this place. My partner purchased shoes and a wallet while we were on vacation. The service was impeccable! The person who helped my partner was attentive and very kind. Now this is to be expected at a store that has high quality and expensive items. However, what impressed me was that the employee who helped my partner wrote and mailed a handwritten thank you note which was received today. A. Handwritten. Note. That is pretty damn impressive! Thank you Risa!

Came here looking for my husband’s new wallet. At the end we left with what we wanted, but man, the employees here are kind of crazy!
From the minute we walked in, they didn’t leave us alone or stop talking until we walked out!
Coach employee: «Hi guys, welcome to Coach Men’s! Where are you guys from?»
Us: «Here.»
Coach employee: «Here??»
Us: «Umm…yeah.»
Coach employee: «Wow, we don’t really get locals shopping here.»
What I wanted to say: «Oh I’m sorry, am I not welcome here because I’m a local?»
A soft spoken Asian girl helped us at first. We told her that we were looking for a slim wallet, nothing too bulky. She suggested and showed us their slim billfold wallets with the ID window. Then another employee has the nerve to butt in and gives us a pitch about how their bigger double billfold wallets are popular, how some people like to buy a money clip and a card holder, blah, blah, blah. Umm first of all, the other girl was helping us first, jerk! So let her help us! Second, we already said that we were interested in slim wallets only. So if you don’t know what that means, google it, then STFU! LOL.
My husband finally decided on what color he wanted. Then, as he was trying to decide which font/​finish to go with for the free engraving, (apparently, they offer free engraving of your initials for most of their products) guess what the jerk tried to do? He tried to sell ME a men’s bag. Yup, he wouldn’t STFU about «well, it is Coach men’s but women can use our bags too. Our messenger bags are the top sellers and they are unisex…» Uhhh, how about NO. Not hating in any way. He obviously saw the Coach women’s cross body bag that I had and I was pretty annoyed that he wouldn’t back off when it was obvious that I wasn’t interested.
Finally paid and got outta there! Although we had to come back in 30 minutes after they finished engraving the wallet. When we returned, the jerk was trying to sell stuff to another couple. Hope they survived!
Won’t be coming back here for a while. I feel sorry for all the employees at this store that has to work with this guy! I like Coach, but really don’t appreciate some of their pushy employees.

We bought a tote at this store last weekend on a trip to Vegas. I’m going to keep this short! The staff were truly AMAZING! We worked initially with Eric and then some other associates the next day (last Saturday June 8). Level of service was superb from the whole team. One of the best shopping experiences I’ve had in years. Manager and staff deserve congatulations and appreciation from the company.

I went to the Coach store located just outside of the Ceasar Casino. What drew me in was a display of blue purses. They were gorgeous. I didn’t own a Coach. I do have other $$ purses tho. My husband and I were greeted immediately with a hello and a smile. The girl that was helping us was very friendly and personable. We finally found one I like with a matching wallet :) I know I will be back down the road but cause of the $$ it may be a little bit.

The purse I brought with me to Vegas was cheap and inexpensive. The sad proof of that is within hours of being there my bag broke. Fortunately we were walking past the Coach store when I noticed that. I went in and found myself a lovely small purse that would suit my needs in a gorgeous purple leather. They didn’t have any more of that purse in the actual store, so they called to the other Coach stores in Vegas to see if they had one in stock. They didn’t and I asked if I could buy the store’s display model. They were cool with that and they even knocked down the price for me even though there was no sign of wear and tear. They took care of me with great customer service from a super friendly staff. I was also pleased with the nice selection of purses out for you to look out when you’re shopping.

What should have been an easy breezy transaction at Coach turned into a headache. I called Saturday to see if they had the item in stock and to confirm monogramming is free. Everything is good so i head down there. The men’s store does the monogramming and they said the wait would be 5 hours!!! I explained that I called earlier and was not told that. They call back and they say, they can do 11pm. Ugh. This is why I called!!! so they say they will mail me the pkg. I ask for 2 day delivery. I happen to be home yesterday and fed ex delivered my pkg. (I called mon morning to confirm Wednesday delivery). I open it up and it’s HORRIBLE! I mean, the monogramming is terrible, embarrassingly terrible. They have a no monogramming return policy but Heather assured me not to worry. I asked for the same item, to be monogrammed properly and to call me when it’s ready. I get a phone call that it will be ready in an hour, so I head down there and get there about an hour and a half later. Guess what? It’s still not ready! I was super annoyed at this point. I just should have ordered this online! Anyway, Heather returned the item, and gave me a 25% discount for the trouble (which was incredibly nice). So, while I love their products, and got what I wanted, it was an ordeal. Heather definitely took care of me, and I do appreciate it. Although, next time I’ll probably order online.

The coach store at fashion show is fine but the service is far above and beyond wonderful. The ladies there a spectacular!

I had never seen a lone Coach Men’s store before so I had to stop. This store is located in the middle of the Forum Shops at Caesar’s Palace.
It was great to see all the amazing accessories and leather products for men only. If you’re looking for a nice wallet, key case, belt, pencil case, iPad sleeve, bag, tote or duffle it will be here.
The service was exquisite too. The guys who talked to us were very helpful and knowledgeable but not pushy. I never felt pressured and I thought the guys were great.
I wish these existed elsewhere but they’re pretty rare.

This review’s for the Coach located at the entrance of the Forum Shops. First off, my husband and I were the only ones in the store and there were at least 6 employees working. Needless to say, you won’t have trouble finding assistance. We came in because a bag that I had purchased 6 months prior was breaking.
Did you know Coach has a LIFETIME warranty on their bags? Yes, that includes zippers, straps, whatever big or small imperfection has occurred to your bag can be fixed for $ 20 which is just to cover shipping and handling. The associates at this store actually waived the $ 20 because my bag was so new and shouldn’t have been breaking. On top of that, I just received a phone call from Heather updating me on my bag and told me I’ll have it back within 2 weeks. 5 stars for excellent customer service and backing up their product.

I have to give 5 stars the store was very busy but Heather took the time to show me several purses and even put them on her shoulder so I could see how they looked. Great attention and service.

While at Ceasar Palace, my friend and I decided to stop in at the Coach Store in the Forum Shops. I have been a fan of Coach for awhile (the overall look and its one of the cheaper brand names) so of course I found some purses and other items that peaked my interest. However, I was quite annoyed by the service. Based on the attitude of sales girl helping us, I felt the store was very pretentious and snooty.
We were greeted upon entering and the girl made a comment about my bag from Max Brenner and commented on how she really wanted to try their «Frozen Hot Chocolate.» I am by no means a snobby arrogant person but I really wanted to say «Honey, that is Serendipity, make sure you know what you are talking about before you speak.» But I didn’t say anything and continued to peruse. Every time I would look at something, this girl was right there to comment on the item and how adorbs (yes this was the kind of wording she used) it was. Honestly, it was annoying the sh** out of me. She kept mentioning that we could «try anything on.» Of course we could, none of the stuff was locked on a display and for $ 300.00 a purse, I expect to be able to «try them on!»
Then before we left, we were looking at the perfumes. The same salesgirl came up, started going on about the perfume and then showed us the divided «pen» of perfume that had one scent on one side and another on the other side. She then made the following comment” Oh my god, I just love this, its so cute! i want to buy one for my best fwiend!” Yes I am not kidding, she even said friend the way I spelled it.
At that point, it was all a little too much for me and my friend so we politely said thank you and got the F out of that creepy store. On to the coach outlet we went as I was not about to spend 300.00 on a purse at that moment nor was I about to purchase anything from that weirdo!
My advice to all the sales people at Coach, come down to earth and try to relate and talk to people normally. The way this girl was with us was a complete turnoff!

HEAVEN! Store employees were very nice, super helpful and not pushy or snotty. The only problem I had was wanting everything in the store. Great experience!

Service is good. People are friendly. This once is a little more organized and bigger than the one at the Charleston Factory Outlet.

During a recent vacation to Vegas, my husband and I were strolling through the Forum. I saw the Coach store and just wanted to pop in — I had no intention of buying anything. One of the salespeople, Sipan, greeted us. She was friendly and genuine and she had me sold before I even looked at anything. Fantastic customer service and excellent attention to details. I even received a hand written thank you note a week later from Sipan. I am forever a Coach fan and will definitely visit the Coach store at the Forum when I return to Vegas.

With recent winnings from a nearby casino, I purchased my first Coach purse and wallet at this store. Set in the beautiful Forum Shops at Caesar’s Palace, The Coach Store doesn’t disappoint and offers a nice selection.
The store, itself, is beautifully designed with bright lighting and an open layout that is easy to navigate. Collections were displayed together, making it easy to compare styles and materials once I discovered the look I liked.
The staff was knowledgeable and helpful, but a little presumptuous and slightly aggressive. After commenting about a particular purse I liked, the salesman asked another employee to bring a brand new one up to the register from the back room. I perused the store for an additional 20 minutes and he continued to interrupt my browsing by approaching me frequently with multiple purses hanging from his arms, none of which had qualities I expressed were important to me.
Had the salesman given me more space, it’d be a 5-​star review.

Gorgeous store. Large and bright and wonderfully layed out. This store has everything coach all under one roof. I would say this is the nicest one I’ve ever been to. This includes shoes, travel luggage, jewelry and much, much more! I love seeing the new stuff which hopefully makes it to the outlet stores soon. I also appreciate sales folks that leave you alone to browse. I’m liking the new sequin purses for this season. Also some very awesome shoes, Coach is definitely on the up and up!