Comprehensive Cancer Centers of Nevada

Dr. Jean might be a nice man however I will drop dead before I go back. I was kept waiting up to three hours for a blood test that has to be done in three minutes. The ONLY thing they care about is money. I’m sure they just hope their patients will die before they get sick of how badly they are treated.

This place has absolutely no regard for my time. Every time I come in here I have to wait 45 minutes to an hour for a callback just to get blood drawn. Then I have to wait another 45 minutes to an hour back in the waiting room with other sick patients just to get called back to get a less-​than-​30-​second shot. One day I had an appointment for chemotherapy at 11 am and wasn’t even called back until 130 to come back into the infusion room. And at the point, with my appointment time for chemo having been at 11 am, they didn’t get my dose ready and I had to wait ANOTHER HOUR just to start my chemo.
That same chemo round was the one where they sent me home with a pump that sends meds into my body for 24 hours so my bladder and kidneys don’t bleed. And I got home and the nurse didn’t even start the pump. I had to call them and start it myself. What if I hadn’t noticed? I could have been seriously hurt from that!
Waiting in this place depresses me, because being here for practically your whole day gives you time to think and see the people who obviously aren’t doing as well as you are. I cry. If you want to go to a place where your time is valued and you don’t feel like a number, don’t go here.
Most of the chemo nurses are great and so is my dr and his team, but everyone else sucks. Work on scheduling. You can’t schedule 10 people at 10 am for the exact same thing with the same person. Oh — and my scheduler has messed up my appointments a few times. Called me and forgot to tell me when to meet with my doctor the week I needed to see him because I had pending results and was starting a new type of chemo.
The stand in lady for financial aide called me in during the month of October and had me fill out all these papers, didn’t really tell me why. Asked if I brought proof of income, which I obviously don’t have ready at all times and she told me that because I had a roommate at the time, me applying for financial aide was pointless because I would get denied because my ex roommates cash flow would make me ineligible. I told her my roommate would be moving out the following month and she told me it didn’t matter. She then told me I needed to pay them more money than what I could afford a month. I told her I couldn’t afford it and I was told I needed to or they could refuse treatment. It felt like I was talking to a collector. A month went by and the actual financial coordinator called me in, didn’t even care about how behind I was on payments. She started laying into me for not bringing in proof of income yet. She then told me she was there to help me with funding and that because I had waited so long that I might not get assistance with anything because it’s the end of the year. The first person I talked to said nothing even remotely close to that.
I don’t understand how this office can pride themselves as a member of the US Oncology network, but have this kind of clown car office. It’s a joke.
The twain location has signs posted everywhere saying if you wait more than 15 minutes, you need to inform the front desk so they can get you called back. (I have to go there on weekends for shots) But at this office if you wait 1 or 2 hours, no big deal because they’re busy.
I want to file a formal complaint with their office, but I’m not sure how to. And I don’t want to change my doctor because I really like him and the team he has. (His medical assistants and his LPN) It just makes me so sad having to sit there forever, knowing that the rest of the staff doesn’t care. I’m sick. I’m scared. And I should get more compassion from a doctors office that specializes in cancer.
In here now. Have been here since 10 am just to get a white blood cell shot. It’s 1102 am and they just called me back. True story.

This is an update to my 8÷7÷15 post regarding Comprehensive Cancer Centers of Nevada. That post concerned the enrollment process for new patients and was negative for efficient follow through and basic courtesy from the staff.
My actual initial appointment went very well. There was no long wait and the staff, nurses, and the oncologist (Dr. Vicuna) were all very good. They gave ample attention to my concerns and questions. The treatment plan was explained thoroughly and made sense.
So far, so good.

I wish I could give this place zero stars. The staff at the desk is horrible and too busy talking to each other instead of working. The lobby is almost always completely full of people with nowhere to sit. Doesn’t matter what your appointment time is… Expect to wait at least half an hour for anything. Had to remind them we are still waiting to eventually get called in…
I tried calling to confirm the appointment and had to call back 3 times and wait forever just to talk to someone because I never got the call to confirm my appointment as most doctors offices do. Then the operator couldn’t figure out the schedule and said my appointment was cancelled and then eventually figured out I had an appointment.
Just sucks that insurance dictates what doctors we can see or spend a huge fortune for a good doctor and staff who cares. The doctor we have isn’t bad, for the 5 minutes he gives. But with these families going through cancer and then offices experience like this… What can we do?

Dr. Clark Jean is the most amazing doctor I have ever met. I’m not Catholic but he should be a saint. Unbelievably caring, helpful and will listen to everything you want to know or say. I never had cancer before but if you have to go through it, you want him at your side. He’ll be there.

Get a second opinion told my husband he was getting better and treatments would go to once a month. He died two weeks later. Nurse at the hospital said we should of been told at the cancer center how bad he was. Then my husband and I could of prepare for this. He was young.

This is one of the best doctors offices/​treatment centers I have ever been too. Every staff member from the Medical Assistants to the Front Desk go out of their way to showcase customer service. They also try to know all of their patients by name and have great rapport with everyone who walks in. I like this practice a lot and will continue to come as necessary.

We were referred here by my father’s primary care physician, and I will never come back here again. Since our first visit with this office, we waited anywhere from 2 – 5 hours to see the doctor for all of 5 minutes. This also includes any visits for chemo or radiation. They seem unorganized and lacked care for their patients. I come from many years in the medical field and have never been treated like we are a bother to them from anyone like this. Anytime I knew our doctors were running late, I called every patient to let them know. This NEVER happened here. My father found out he had less than 6 months to live and was in stage 4 cancer through a disability letter given to us right before Christmas. Not from his doctor, from a letter. I cannot begin to tell you how wrong that is. We constantly had medications change without us knowing. The last visit we had with them, nothing was explained to him about how his treatments were not taking to his condition. I was the one that had to read the doctors mind and tell him he was going into kidney failure and his treatments were not working. Amongst many other issues. This is a cancer facility! The MOST important thing should be how your patients are being treated. Not every employee there is like this, but it was obvious they are over worked and under paid. This facility handles TOO many patients, and they are the ones who pay the price. Unfortunately, my father passed due to his cancer in February. Not a phone call or a letter to send their apologies. I am not angry or blaming this office for my dad’s passing. We knew with the type of cancer he had, he would not be able to beat it. I am angry because the best care he received was from hospice, not from the cancer center we had been going to for 6 months. I am appalled with how bad our healthcare system has become, especially out here. I truly feel if they weren’t so busy, their patients would have the care they deserve.