Costello Realty & Management

About 3 years ago I decided to go through Costello Management to look for a rental home. Costello management helped me and within 2 days I was already in my new place. During all 3 years I had no problems with them. Almost a month ago I went back in and was ready to purchase our first house. I told them exactly what I wanted in a home, my budget, and when I wanted to close by. Here I am almost a month later and already have keys to MY new house. I could not have asked for an easier process. I never felt pressured to buy something I wasn’t in love with, I wasn’t showed anything above my budget, and I never felt as if I was bothering them whenever I called for updates. Thank you very much to Lorraine Costello, Matt Costello, and John Chamsi who were more than willing to help me through the process of renting and now buying my house. I completely recommend this company to anyone looking to purchase, rent, or in need of a management company.

Attention all potential/​future home renters in the Las Vegas area: Beware of The Lamonte Group @ Costello Realty Management! Upon moving, they will get only estimates on painting the interior/​carpet cleaning etc. and keep your ENTIRE deposit then attempt to lead you to believe they are the ones doing you a favor! Estimates were completely overpriced and they were late on providing explanation as to why we weren’t getting the deposit back, not to mention they charged some «handyman» $ 150 to remove some chalk off of a few of the bricks on the outside walls. Additionally, anytime we needed repair, they would send an unskilled family member to come do the job, which half the time, she couldn’t even do correctly (ie. putting up pigeon spikes only to have the birds nesting on them a week later). The house was filthy upon moving in yet I didn’t take it off the rent. I’ve learned my lesson: Document everything upon moving in and moving out and probably get estimates or provide invoices for cleaning costs on carpet and paint. At least I feel better sharing the truth about the way they do business and reading other reviews knowing I’m not alone.

If I could give negative stars, I would. I used them as my property management company for a home I own. I don’t believe they ever ran a background check on the tenant, as she pays rent late and always has some excuse. Even though Costello assured me she was a great tenant and always paid on time. She is always breaking something in the house. I also discovered that they never obtained the security deposit from her when I asked about it when she was served with a 5 day notice. They also tried to charge me for damages the tenant clearly should have been responsible for. Upon having my attorney contact them regarding this and the deposit issue, they immediately rescinded our contract and agreed to cover the costs of the damages. After obtaining a new management company, Costello proceeded to forward invoices for the replacement of the address and coach lightbulbs on the front of the house. I was quoted $ 30 for this and the invoices I am now having to pay are for $ 100! I was never even notified of this cost and these invoices are from October/​December. I would never suggest anyone to use Costello. I have a new management company that has already done 10x better in just the short month I have had them.

If I could give 0 stars, I would. This company is the worst. They never return phone calls, we still havent gotten gate clickers 8 months into our lease. They dinged us in our inspection for things that were already in the house when we moved in!
All the companies they use to fix our things are so unprofessional and not reliable at all. They hire the cheapest people they can find.
I would never rent from them again or reccomend them. Im sure they will try to take all of our deposit at the end of the lease and it will be a battle.
DO NOT USE THEM!

We have used Costello Realty as a property manager and they helped us find our current rental. Everyone is always helpful, friendly and punctual. When we had issues with the water heater in our condo they quickly took care of it and did not over-​charge for the repair. I would highly recommend them without reservation.

If I could give a negative 5 stars, Costello Reality deserves it.
We dealt with Costello when we were renting in the NW. They completely blindsided us with their easy going attitude and baloney shpeel when we were going thru the rental property paperwork.
«We’re not here to nickel and dime you,» «Just be honest and use common sense,» «We’re not about screwing you over, «We know this is a rental and it’s not perfect.» Yah right.
We took super duper care of the house we rented from them. No scratches, dings, holes or anything that WASN’T THERE when we moved in.
**NOTE TO SELF – TAKE PICTURES TO DOCUMENT ANYTHING AND EVERYTHING IN A NEW PLACE***
We had a list and they had the same list, to check off and flaws or issues present from the last renters. The inspector dinged US for everything they saw (things that were there already) – they didn’t even have that list on them and never heard of it either!!!
They were pretty good about fixing issues and taking the co-​pays off the rent for that month. But the companies they used were piss poor. They had to have someone come out 3 times in 2 weeks because the downstairs a/​c wasn’t working. Our kids had to sleep upstairs with us on the couch the night before their 1^st day at school since there was NO A/​C downstairs.
And their warranty didn’t cover the part needed to fix the a/​c – so we had to buy it. $ 250 for a part that wasn’t even needed!!! UGH!
And then there were issues with the upstairs a/​c thermostat – that took 3 visits, a new unit and then the boss of the company to finally get it fixed! Nothing like leaving in the morning at 70 degrees and coming home 2 hours later with the heater still blasting away at 78 and still getting hotter!!! Needless to say our power bill was the worst it’s EVER been thanks to their faulty thermostat.
One of the many lies we were told was that the 1^st year is a lease. Then it’s month to month. Well apparently not. We never received a letter from them about a new lease. We paid them our usual rent, online, but were never called or sent an email message about this either. It appears that they didn’t have the correct address for us. WHAT? it’s your stupid rental and you don’t know it’s address??? FOR REAL???
But when it came time to move, they ripped us a new one.
We tried our best to spackle and match the paints (which they didn’t leave any of the 3 colors of beige and brown paints in the house). And as stated in our contract, we paid to get the carpets steam cleaned upon leaving.
They dinged us $ 850 to repaint the inside of the house. Why? We got the colors to match up?
The said they had to replace the carpets due to being worn out (which the people that steam cleaned them said they were a very durable Berber carpet and was in really good shape.)
So out of the first and last months rent, along with pet deposits (which we had absolutely NO pet damage or issues whatsoever – with 2 senior, de-​clawed cats and 1 couch ridden Chihuahua), we had invested over $ 3,000 just to move in.
With all their BS and arguing after, we got back a whole $ 128 dollars.
NICE.
(Not to mention we gave them 2 copies of our Intent to Move INCLUDING our forwarding address. We got our $ 128 deposit check almost 2 months later – they sent it to THE RENTAL ADDRESS, the one THEY OWN – not the address we said to send any deposits to. OMG. What a bunch of illiterate morons. UGH!
This company is so full of lies, bull and stupidity it’s sad that they get away with what they did, and even worse, we bought their lies.
This company stinks like all the other rental/​property management companies They are NO Different. They ALL stink, they take advantage of you no matter how careful you are, and you are GOING to pay for the last renter’s mistakes.
This company disgusts me. I’m amazed they can sleep at night.

Contacted their realtor Dana to view a property, didnt wanna help me unless I have 30 day notice from my current rental. That is bad to refuse a kind request from a costumer. Will move on to the next realtor that is not lazy.

This company is awesome, I have been renting with them for almost a year now. There customer service is amazing. My AC went out last night, I called their answering Service at 6:30a and left a message, I told them it was kind of an emergency since it was summer and I had kids and pets at home all day! by 8:30a the A/​C tech called and said he would be at my home in 30 minutes, he arrived as promised. He stated that I would need a whole new unit but that it would need to be approved by CRM before it could be installed ect. I cringed at the thought that this may take days! well to my surprise by 2pm that same day, the tech called and stated that everything was approved and that he was on his way back to my house to install the new unit, WOW now that is great service. Thank you CRM for the wonderful customer service and to the contracted A/​C company. We are back to being cool again! :-) The Costello Family gets an A+ thank you!

Dealt with this company for over a year now. Pleasant staff. Online payments (Yay!). Easy to deal with. Way better than my last property management company. Can be late with paperwork, but it’s never been a problem.