Cox Communications

I will be the first to admit I specifically made a Unilocal account just to acknowledge the amount of professionalism, diligence and patience I had with my experience at the Blue Diamond store. With unfortunate events regarding negotiations with channel 8 and not to mention the super bowl right around the corner I was furious. I went to visit Cox specifically to cancel my service and to show how serious I was I brought my equipment with me. When I entered the store I was immediately greeted by Vanessa P. With a welcoming, warm, and big smile on her face. She was with other irate customers at the time so that meant a lot to me. She asked me what I came in for and I expressed my frustrations to her. She apologized for something that wasn’t her fault and asked how can she fix it. I told her i wanted to cancel and she said «dont cancel just yet, let me earn your business just once more with a solution I have «and that to me was very comforting. She grabbed an antenna from the back and showed me step by step how to install it myself, she told me it wouldnt intervene with the programming that I currently have so everyone in my household will be happy. When I went home I followed her instructions verbatim and BAM! My husband was able to watch the football game. Just when I thought it couldn’t get any better Vanessa was there. Thank you. *kudos blue diamond *

I’m getting old — that means I’ve dealt with a lot of utilities and a lot of cable companies in my life. I am very aware of how bad a utility or telecommunications company can screw up an account. I had always heard horror stories about Cox — but after dealing with CenturyLink I figured no one could be worse — with great trepidation I signed up within Cox for TV, Internet, and land line phone.
Wow — my bill went down $ 50 a month, my internet speed is 5 times my best with CenturyLink and my TV is true HD at NO additional charge. Twice I have had equipment issues and both times had no problem exchanging the defective equipment at the store on Blue Diamond — they are especially helpful — ask for Uriel if you want exceptional service. I frankly don’t understand the bad reputation — after more than a year I have had nothing but exceptional service and exceptional customer service

Just got off the phone with customer «care». I was charged $ 75 for a service call! So my internet stopped working and you are CHARGING me to fix YOUR problem??? They did remove the charge but I had to add an extra $ 7 a month to receive free service calls. What!?! Furthermore, I can’t wait until the day comes where we can pick individual channels and not have to fall for overpriced useless bundles from the cable companies. If you want to be ahead of the game, starting taking notes from Netflix, Hulu, etc and stop penny pinching the customers. To conclude… Be an ethical company with integrity and lower your prices and stop charging people to fix your problems.

After moving one of my company’s teams to the Midwest in a rush, Cox notified me that my team had neglected to return their equipment… This was over 4 months ago! While being entirely the fault of my team (and therefore Cox had every right to charge us fees), one, specific Cox Solutions Specialist evidently was a ‘Specialist of Solutions’ as he proceeded to get to the root of the problem, get an approval from his manager, and waived the fees — btw, to avoid embarrassing the specialist, I won’t mention Joseph Garcia’s name (don’t worry Mr. Garcia, your identity is safe from Unilocalers!).
Excellent service — there’s no wonder why my other business and my personal cable and Internet are with Cox as well.

Cox is literally the worst internet I’ve ever had. It blows my mind how many times I’ve had to call tech support within the past month. I have connection issues literally every other day; almost every day. No joke I have the automated tech support memorized. The ONLY reason I gave them 2 stars is because the customer service is great. Almost every representative I’ve spoken too has been overly friendly & helpful. They’re probably in good moods because their internet works. I feel like a petty bitch that wireless internet is my biggest problem right now, but still, give me a break! I pay $ 60/​mo for this shit that only works ¹⁄₃ of the time. So frustrating!!!

Cox… never again… horrible service, crap customer service. Internet is always cutting in and out. DVR that doesn’t record when it’s set, channels down that they claim is from the broadcaster and not them. Garbage service. Better off going with a satellite provider way better customer service and all around service. If I could give them 0 stars I would.

I wish I could give the company as a whole negative stars. I called and they verified that I’m not getting a signal to my modem. The rep ended up telling me that they’d have to schedule a technician to come check on it. If the problem is outside of my apartment, there’s no charge. If the wiring inside is bad (which they had to have done initially and someone else had to have paid for) they are going to charge me. If it’s the modem (that I bought from them) they are going to charge me. BUT I could pay $ 7 a month in insurance and wouldn’t have to pay for their bad wiring or their faulty equipment. These people are crooks. I’ll be terminating my service tomorrow.

This review is for the company in general. I spoke to 3 customer service representatives and supposedly was offered the best deal. I assumed price lock for 24 months means my price would not change within my 24 month agreement however I guess in cox terms that means you get a discounted rate for 12 months then there’s a $ 50 increase for the remaining year. I was transferred to the department that cancels installation at 7:58 pm, I was hung up on at 8pm exactly. Just like that, no sorry please call tomorrow or anything.
Its ridiculous how companies will lie to customers in order to get them in a 2 year agreement.

This review is for Shane at the Cox Solution Store on Charleston and Rainbow in Las Vegas.
After two frustrating days with a problematic cable box; a call for tech support; and a technician service call, the issue was not resolved. Case in point: We pay retail for a 3-​part bundled service. $ 206 a month without premium movie channels, and every time the box has issues, they keep bringing us somebody else’s troubled box, only refurbished. Ha! They don’t last long. Our boxes are changed at the least, three times a year over a period of 5 years. The tech said he has never installed new boxes on service calls, only ones that are shrink-​wrapped — refurbished. Obviously, the resolve was not to have another technician over. We had to get a new box. I called the Cox Solution Store for a solution and spoke to Shane. Guess where I’ll be going from now on! Shane, please don’t ever leave.
It took longer to find the store than for Shane to get us a brand new STB, in the retail box, in less than a minute. Thanks Shane!!! As another customer said, «Shane, you the man!» You made our night. Heck you made our Halloween! Even better than that, you made our year!
Thank you!

My apartment complex had a bulk account that included basic cable and internet in the rent. Sounds good right?
Well in order to enjoy HD anything, you had to lease cable boxes from Cox at an additional charge. So you’re not really saving any money. Plus the equipment is extremely old and clearly refurbished. The menus look very ghetto. To top everything off, if you order a sports package, such as NBA League Pass, or MLB extra innings, none of the games are in HD. No one at Cox could explain why. I’m too old to watch things in standard definition so I just couldn’t handle it anymore. So I switched to DirecTV which was about the same price anyways and I got everything in HD.
As for the internet, well, it’s free and that’s nice and all, but it seems to cut out a lot (seemingly when I need it the most, right?). Some days are better than others. It just cut out now in the middle of writing this review. I wish I were making this up. Thank you Unilocal for autosave. I guess I have to live with this until I figure out a better, more stable solution. I want reliability that I can rely on, like that guy in that one commercial says.
I gave them two stars instead of one because the customer service agents are actually pretty nice. They don’t blow me off or anything like that. But they just cannot support an inferior product.

I’ve been to this store on a number of occasions and it’s like going to the post office. The prevailing attitude among the employees is «yeah so what? What are you going to do — just not have cable?» Yes. Yes, today I can happily say that I am «just not going to have cable.»
Tomorrow I turn in my cable box and cancel my service. There are enough alternate outlets online to facilitate the minimal TV viewing that I do.
From the clueless salespeople who don’t even know what programming they offer to the incompetent «support» (have you tried rebooting?), quasi-​public utilities like Cox and their ridiculous prices will quickly go the way of the dinosaur. Get a Roku or Amazon fire HD stick or box and thank me later.

Came in to exchange an old modem. A bit
of a wait in line but they went down the list of customers checked-​in fairly quickly. Giselle was professional, courteous, and extremely helpful. Was extremely impressed with their level of customer service, including an escort to the door from each rep.

UPDATE 8÷5÷2015:
Our professional tech came to our home to set up our dual modem and he was very nice! He came earlier than the expected appointment timeframe and he finished within an hour. He provided us a break down after setting up and taught us what to do to change our account info, who to call for help, where to refer to in our manual for basic problems, etc.
I’ve received my billing statement a couple days ago and noticed that they charged me TWICE for a professional installment and the wrong pricing for my internet package. I had to call them to let them know of their mistake, it took an okay timeframe — 10 minutes to wait on the line for a representative to get to me.
Internet connection performance: The first day of the installment, the WiFi was great! Super fast and we didn’t lose any connection whatsoever. However, a couple days after leading up to today we have been losing WiFi connection through out the day. It says that we are connected on our devices but it does not load/​connect to the server when operating apps or websites. We have called tech supporters to see what was going wrong and they’ve made us restart our dual modem numerous times but still no solution to our connection. So we’d have to wait 4 days for a tech to come in to check the problem (told us that was the earliest they could assist us).
Their customer service is amazing but so far the quality of their actual internet service is bothersome. As a customer who has been with this company for ONLY 1 WEEK it has already caused unnecessary problems for our entire household!

After I signed up for internet services, a Cox marketing rep calls and offers $ 10 for basic TV and one DVR — no other fees or installation charges. I said OK. When I saw my first bill, I found out he signed me up for one of the most expensive tv package and charged me for installation. I called billing to dispute and they fixed my package. The scary part is that they said that marketing people can offer free installation but they charge you anyways! Only the people who call in to dispute can get the installation fee waived. Such a scam!

The Internet service is ridiculously bad and intermittent. We loose wifi thought the day, every day for hours at a time. The tv package is ok. The menu layout is better than Other companies we’ve had in CA and UT. But the poor internet kills the deal.

I have been to other locations but this one is probably the worst trained staff i have dealt with. Cox has a monopoly so I am stuck. But every once in a while I have a problem so I have to come into a store. So you wait in line for a long time finally get to the counter and then the person that helps you barely knows anything. That was my experience. No help, No accurate description of billing just tons of gimmicks and contracts trying to up sell you on new products. Instead of helping me with my problem I am left with all kinds of options trying to get me into short term incentives and contracts that will go up significantly in the near future. All I can say is that we are all stuck with this company. But Be careful and read all the small print.

Just moved into the area and needed to get cable and internet hooked up. Decided to come in person and find the best plan. My sales guy, John, was helpful and found me the best plan for my budget. He went over the pricing structure and how the bundles work. They were able to come out the next day and get everything hooked up. The installation tech, Terence, was friendly and helpful. Cox seems a little pricey but I’ve been happy with my channel selection and the internet is super fast. They understand the concept of good customer service. Being in a condo I didn’t want an ugly satellite dish on my balcony either.

Fantastic customer service. Very pleased with the products, services, and knowledgeable employees.

Never ever answers phone or calls back… Good customer service in the store face to face, however if you have a situation going on where you need to be in continuous contact with the store and you have a life going on and can’t make it in during business hours good luck. I work nights so it was hard for me to make it in and had to wait til my off days to go in and speak with someone when if they would just post a working phone number things would be a lot easier.
Frustrating

Came in just for a co-​ax cable. Chris T. provided excellent service; no charge for the extra cable & also went over the details on other services & on-​demand (never use it).
I highly recommend this shop. Every time I come here, I’m greeted at the door & assisted with exceptional & professional service. Always very quick & easy. Been a customer for over 12 years! Happy one too.