Cox Communications authorized Retailer

I needed to get internet service here in Las Vegas and I went into this location. The people here were extremely knowledgeable and professional. They handled everything for me from helping me decide what services I needed to setting up the installation. To my surprise I received a call from the guy that signed me up the day after my installation to make sure my service was set up properly. I would definitely recommend these guys if you need Cox services set up.

Century Link is the worst!!! I don’t understand how they are able to be in business. I hope people research and read reviews before ever decide to switch over for cable, internet, and telephone. I made a very bad and very costly decision to switch from cox to century link. First of all, do not believe the sales person. They give you an amazing price to bundle. you will later learn what was said on the phone will be extremely higher when you get the bill. The reason why I switched over is because i thought I was saving money!!! Instead I was paying more then 80 dollars more then cox. The sales team will lie and lie. First they lied about the price and second they lie about receiving a 300 gift card when you sign up. So please people don’t be fooled!
So we get the bill and of course you want to call and question about the enormous bill that you were quoted a substantial lower about when agreeing to switch over. Be prepared to be on hold for an hour!!! Then I realize I’m not the only one upset. They are others like me who have discrepancies in their bill!!!
Oh and the service itself is the worst. The cable will pause. We could be watching a movie and it will just pause. Imagine watching the super bowl and it does this. Second the Internet is slow. We had the the 1 gig. Omg!!! Forget watching Netflix or stream anything!!! It kept cutting off! And I constantly had to call my alarm company because my security cameras were always offline due to poor Internet service. Even they said I should have stayed with cox. So I called century link. And again prepare to be on hold for an hour to schedule someone to come out to fix it. Then when they do arrive they ask you what are they there for. I’m like don’t you have a work order???
After all is said and done, I decided to cancel. I waited another hour on hold to do this. When I called to sign up I specifically asked through sales person, am I under any contract and he said no. He said I am able to cancel if I am unsatisfied with the service with no charge. That was an lie. I get a bill of 400 in cancellation fees!!! I feel that they are unethical and I wouldn’t want any of my friends to endure the crap I went through with century link.
They say that they are cheaper then cox. That’s just lies. The reason why cox seems to be more expensive is because they tell you up front about the pricing. Century link will give you a cheaper price over the phone but surprise surprise when you get your bill! All in all, I went back to cox. And I can watch football without interruptions!!! And my security cameras are online without any disconnections because of slow Internet service!!! I’m sooo much happier with cox.

Over the span of 3 months, I tried to like Cox, but in the end, they were subpar. The underlying issue was that the CSR’s misrepresented their services and sold me inferior packages. I was promised a package that included all the bells and whistles at a price point that I was comforable with. Then after the «free» install, I discovered that I received about 25% of what I paid for. After immediately trying to cancel a portion of the package based on misrepresentation, I was charged for the install, and pro-​rated the day of cable.
After spending at least 7 hours over the span of 2 weeks of being on the phone trying to resolve over charges and hardware issues, I gave up and cancelled my account. The last 2 CSRs were rude. #845 304 and (supervisor?) #877 251.

Thank you for stealing $ 91.50 from a pregnant woman and her veteran significant other. Tried to get them to resolve one issue, which they were incompetent about but finally did, only to find out that out of spite one of the representatives added a charge for ONE movie on our account for a total of $ 91.50!!! I called to complain of course because they took it directly from our bank account and it is not listed as something we needed to pay anywhere on our account! The first representative apologized, processed the refund, and said we would have it back in 48 hours. That was TWO WEEKS AGO. No money. I contacted them and they’re now changing their tune and telling me that they aren’t able to refund the charge because we didn’t cancel it within 15 minutes of it being «purchased». How absolutely insane. We can’t cancel a charge we don’t know is going through because one of your representatives wanted to screw us over! Basically don’t EVER use Cox! They will lie to you and apparently are not below stealing from you of you dare complain about their service! I am going to be contacting a lawyer. I hope that $ 91.50 was worth it to them. BTW when I spoke to the woman who supposedly processed the refund for this two weeks ago, she told me that that movie that was supposedly purchased doesn’t even exist. The incompetency at this company is absolutely astonishing. I will update this review if they actually process my refund. If you want more information, I have the email correspondence where they try to tell me that I have to give them payment for something that isn’t even registering on my bills. Just ask me for it. I’m keeping all of it on record because I see this as inevitably going to a lawsuit. Hope that spiteful $ 91.50 was worth it you leeches.

Great help

If there was another cable company in town, we’d be using them. Cox representatives have been out to our house five times in the past three weeks, and our issue is still not resolved. Finally, after four terrible representatives, a supervisor came out and determined the problem was external, not our apartment or our hardware.
We were also told we would receive a much higher package than the one signed up for.
Everyone is misleading and incompetent. I think we’ll be switching to Direct TV when we are out of this apartment and into a house.
Steer clear.

The sales people selling you packages will confirm with you the monthly service charge 3 times then your bill will come in the mail 3 weeks later and it will be hundreds of dollars more than what was confirmed. So then you call to explain this to the first guy in the call center who finally needs to get his manager involved so the mystery charges can be explained. The manager will say he’ll knock a few dollars off the bill and will apologize for the bad information provided by his sales people. The manager may also explain that this is a common practice within the company and that he spends most of his time cancelling subscriptions of unhappy customers.
Century Link is an unethical business and you’re better off continuing to shop.

I went for the bundle they offer for home phone/​internet and TV. All of the wonderful things they say about their products just isn’t true. The TV is very slow switching between channels and the internet with wifi is atrocious. I have trouble getting a connection to my computer even though the computer has a direct sight path to the wifi box which is only about 15 feet away. When I have called them for technical support they only thing they could offer was to tell me to go buy a wifi booster from a store and install it. As soon as my 1 year is up and i can leave without penalty I’m going to run as fast and as far away from this company as I can get. Don’t fall for their hype. you will be sorry!!!

Century LInk promises the moon, but delivers only broken promises. Since we switched over for less than a month so far, I have found that reps will blatantly lie about services you’re getting, cost, and even about scheduled appointments to fix their shoddy products.
I took half a day off of work today to be home for an appointment to fix broken internet service that was supposed to completed between 8am and noon. It is now 3pm and I’ve wasted a whole day of work. Not to mention, I had to call about broken television service just 2 nights ago and had to upgrade to get the only channel I explicitly asked for and was promised we’d be getting when our condo association switched over to this service.
After going through the eternal electronic rigamarole when trying to reach a person on the telephone, you’d think the person who finally does answer the phone would at least try to help fix the problem you’re calling about. Not only are the products/​services broken at Century Link, but so, too, is the culture.

Ok The positive… Good clear HD service… nice UI and on par with the costs if not a little cheaper than other options… the bad… Tends to freeze… Can be frustrating… But had Cox before and the same thing happens… As well I’ve heard about sat cable companies losing service in cloudy or windy weather… So its al relative. if I’m honest id rather cut cable and stream… But until a solid option for cord cutting comes along prism is a solid product.
We contacted costumer service… that was frustrating because they kept transfering us to another person who couldnt help us for what turned out to be almost 45 minutes… having said that, when the repair person came to the house… he was just the nicest guy. My wife and I were so glad that they sent him. After he left we seemed to not care so much about the phone craziness… Nice work Centurylink…
Now get that phone system fixed.

Not a fan. I recently switched over to CL from Cox due to Coxs’ rate increase. Century Link offered me a much better deal on a internet/​tv bundle as well as a $ 150 gift card for signing up. Unfortunately, it’s been 6 months and I still have yet to receive my gift card and the rate I was promised increased after only one month. So far I have had to call every month since I signed up to discuss why my bill is over $ 100 when I was told it would be $ 79. The customer service is horrible and one time I was transferred seven times before I got to the «right department» and my problem never got resolved. My internet seems slower than it was with Cox and I can’t tell a difference in my t. v picture. I regret leaving Cox. $ 30 extra a month is worth getting rid of the headache CL will give you!

A total waste of time. While Centurylink advertises a state of the art tv service, the reality is that it is supported by an antiquated infrastructure. If you want HD service, avoid these guys. The max you can get are 2 TVs. More than likely you’ll get one. I got zero. My neighbor, 310 feet from me got two signals. Because I was 10 feet beyond the point of signal origin I got none. A joke. The only redeeming thing, the money Centurylink spent in two futile attempts to actually deliver the service. Their salespeople sell anything to anyone hoping it sticks. The techs are totally out of the loop. A rudderless ship. Avoid, avoid, avoid.

I love my prism TV, I think in the past 3 years its only frozen 2 times (I did live in Henderson before), we are now in the south west. The picture is clear and beautiful! The install guys are great and you don’t have a big old dish hanging off your house. It’s not cheap, pay about $ 120 a month for everything (hbo, showtime and internet) but I feel its more than worth it. I have had problems with the customer service reps being on the same page (they get one less star for this) but a transfer to a supervisor will get the problem fixed. I would highly recommend!

This place is a sh&@ show !!! OMG. So frustrating !! You will be on the phone with them for hours at a time, speaking w multiple pep and no one is on the same page ! I have never seen anything like it !! They need to shut this mf down !! Wow !!! They don’t have a clue about customer service ! T cable sucks too. Always freezing up ! Run for your lives ! They make cox cable look good. Which u kno is hard to do !! I wld give negative stars if I could … They suck

I read all the negative reviews but at half the price of my DISH TV I was willing to take the risk. I’m sooooo glad I did ! ! Friendly sales and installation staff made the purchase and hook-​up a pleasure. Honestly, I think DISH has a sharper picture but, again, at half the price and absolutely acceptable picture quality, nothing to complain about. DISCLAIMER: I am less than 1000 feet from the DSLAM and I know that makes me fortunate, but so far… I’m a happy customer ! !