Cox Solutions Store

Very uncomfortable seating. Not handicap friendly. Cox is gonna get a big lawsuit one day.

Visit was awesome. Better than I expected. Was called within 5 minutes of being in the wait queue. La Marr was able to solve billing problems and equipment issues which brought me in. Excellent attention and service. Thanks.

Absolutely stupid up to 50 people standing very uncomfortable looks like they are trying to make it a Apple Store

We were serviced quickly and efficiently and got out of the store faster than we anticipated. Good location for us.

First let me be very clear the five stars are not for this terrible company but for an employee Taylor Wooten. If you find yourself forced to deal with this disgusting company because of the strangle hold they have on Clark County NV and detest having to call their evil corporate call center (where the dregs of society work) then go to this location on Rancho Dr. And ONLY deal with Taylor. Even if you must wait. It’s so refreshing to deal with a knowledgeable professional who understand customer service.

Nightmare.
This place is WORSE than the dmv.
There were 78! people ahead of me on the waiting list, a line was out the door… I had to circle around 5 times just to get a parking space.
There is no way in hell in waiting in line to return a cable box. This place looks and smells like a zoo. A hundred people and four hundred kids sitting around coughing and sneezing and yelling at the workers, disgusting and disturbing.
I will just pay the $ 20 fee for the tech to come pick it up or they can send me a box to drop ship it.

I am so happy! Ebany at the store was a tremendous help! She goes far above what she should half to in the name of being a Customer Service Representative for Cox. I hope they give her a huge raise because she is worth it and is responsible for me not permanently canceling my service. Thank you by the barns full Ebany!
Yes, Cox has some issues on how they handle things. And yes, there are many individuals out there who try to take advantage and spoil it for the rest of us. I did have a huge problem with Cox and the climate was beginning to look very ominous. But Ebany and the Cox system did come through and resolved the problem beautifully! Thank you again!
I don’t know why telecommunications companies are so difficult. There are several that I will never do business with again. But, Cox did behave in an ethical manner and so I am happy to remain a customer. I guess the bottom line is, if you are honest, they will help you. I hope for all our sakes that never changes.

If I could give less than a star I would. My new box took a dirt nap earlier than expected. I have been with out cable service for sometime. Hey so long as the Internet was working.
But then I couldn’t record any shows. And I had to move one of the boxes from the bedrooms for my family to enjoy shows together.
I called to get tech to come out. They said between 3−5pm he showed at 5:20 and wouldn’t wait ten min. For my son to arrive.
So we called tech support to reschedule. They said bring the box to the office to get replaced faster. I did. It did not.
Not only did they skip over me twice because they couldn’t pronounce my name, but it didn’t dawn on them to spell it out.
We finally spoke with a rep and he informed us that the box we had was only carried by the techs so we had to make another appointment.
So today between the hours of 8−10am their tech was suppose to come out and service our box. Sadly he did not.
It’s been pushed 10−12pm then 1−3pm them 3−5pm. I smell a cranky tech that’s abusing his power as a cable man. Fine have you fit. But as a customer I shouldn’t have to suffer. Or pay for services that aren’t being provided. I asked to speak to someone who could terminate my account and I was continued to be given the same run around by their staff. Some of the same employees with different names and titles. Andrew, Jasmine, etc.

BEWARE!!! BEWARE! BEWARE!!!
This company is as slimy as they come. Signed up for their TV and Internet in Las Vegas and attempted to cancel one year later when moving out of state. They came back and told me I had a (2) year contract and would have to pay $ 100 early termination. Cox failed to mention that 2 year commitment when I signed up nor did they have me authorize or sign off on. They stated it was on my billing statements, the ones we never saw because we were on auto pay.
To make matters worse, we had ongoing issues with TV and Internet. The Internet was fast but the latency (quality) was horrible. Non stop problems with DVR and the TV interface was pathetic.
Can’t wait to cut the cord with scam artist like this! Stay away.
Todd

I’ve been waiting here for about an hour already, there tech don’t know what there even doing, there slow, not fit for the job, i been waiting here for a long time that i had time to make a stupid account to rate this cox customer rate! i would not recommend this place to no one! the service is good but not the tech’s here are really bad at there job. customer are walking in and out the door, they have only four tech’s working, they either then to hirer more employees or get employees that know the job.

Isabel was the friendliest sales rep I’ve encountered in quite some time! Especially considering the fact she works for Cox, which in my opinion, is known for terrible service and screwy business practices… which was confirmed again to me today!
Drove 25 minutes each way to bring a new cable box (less than 4 months old) in to exchange. However, they don’t carry Contour boxes in the store, so I’m taking my box home now so I can wait for a tech agent to come to my house and hopefully replace the defective equipment.
Things are never easy when dealing with Cox Cable. I think it’s about time to really make the switch to one of the MANY other companies out there.
Isabel is a star, and her personality and service abilities far exceed the rest of the Company.

What a fvcking racket Cox is. If you just want basic cable Internet hook-​up they use every trick in the book to get you to sign up for what sounds like a good deal, but once you are entrapped by their «introductory» promo they increase the price every 2 — 3 months till you are paying an exorbitant rate. And forget about finding out exactly what that rate is; their website is designed to confuse you with different numbers and non-​existent links. I have complained to both my Clark County commissioner and to the Nevada Public Utilities Commission but both just wrote me back with «Oh sorry schmuck that’s not my responsibility». Of course, Cox has such enormous political pull that they can charge anything they want and the consumer can do jack shlt about it. Be forewarned !

the worst service provider anyone can ever deal with!!! i hate this lying cheating stupid place. i will never ever ever get cox again!!! When returning my equipment they said i owed 300 dollars after waisting 45 minutes m 2 managers later i was right n i only owed 107??? Customers B WARE!!! This company scams ppl n their system is designed to scam u so pay attention!!!

I cancelled my cox service after 15 years to go to CenturyLink. Saving $ 100 a month over cox (phone, internet, and TV bundle). All I have to do to get away from Cox is turn in my equipment at this store. Just arrived and 38 people are in front me. All I want to do is drop this equipment off and they are going to make me wait an hour!!! The DMV is quicker than this place. Goodbye Cox! I will not miss you!!! There are 9 stations and only 3 workers. I hope they go out of business!

I’m torn on giving a three star review to Cox but I’m not sure they are quite deserving of a full four star review. I walked in around 5:00 and the store closes at 6:00. An hour should be more than enough time right? Afterall I only want to upgrade my basic cable to an HD receiver box. I like NASCAR and the season is starting soon at this time (Feb 19). I want, no, I need Fox Sports 1 to catch all the qualifying events, Camping World Truck Series races, other pre and post race shows, etc. So I am upgrading dog-​gone-​it. Well, when I walked in at 5:00 PM I was greeting by the non-​smiling faces of the dozens of other poor souls waiting to speak to a representative just like me. Oh boy, this could take a while. I was also greeted by a rep who is writing down names on a list for the other reps to call from in order of arrival. Apparently the kiosk I spied to check in on a normal day was down at this time. So I gave her my name and sat patiently to be called. I started getting nervous as 6:00 approached. Was I going to be escorted out before completing what I had gone in for? I don’t know. All I do know is that nearly 45 minutes has passed and I don’t know where on the list I am. Much to my surprise I was called up very shortly thereafter. Equally surprising was the service I got when I got to the counter. The rep was attentive and knew exactly how to deal with my particular situation. You see I wasn’t paying Cox directly for my basic cable package. That done is through my apartment management office and is attached to my rent. So how does it work now that I am upgrading? Basically they give me the reciever and the package I want and charge me the difference. Cool. That was easy enough. It took just a few minutes to set me up in their system and another minute for the rep to grab my receiver from the back. And before 6:00 rolled around he escorted me to the door and wished me a good evening. I was quite impressed with this level of customer service. My only gripe is the system in which they call you up to the counter. It seemed disorganized to me. But what the hay. At least I can watch all the NASCAR my heart desires. That is when I’m not stuck at work.

I went this afternoon to return my box and I was a little bothered that I had to wait 20 minutes just to return my box. anyhow when I was up the guy was very friendly and helpful. Return Tech#25 239 Sorry I didn’t get his name, but he has great customer service skills! awesome job! I don’t want to go back, but he was awesome!

I would give them less if I could this location and cable company is garbage they don’t care about wasting your time at all I waited 12 hours at my house waiting 4 hours they didn’t even show up or call then after that 2 hours on the phone and 3hours at the rancho station what the heck is up with this how are the still in business really

After reading Drew’s review I remembered that I have been meaning to cancel my cable. I tried cancelling online but they instructed me to call directly. I figured since I had to drop off the box thingy, I might as well cancel in person.
I came to this location about 3 years ago to rent the box and I remember it took FOREVER for someone to see me. Wow, has it changed. It is now nice and bright, and designed like a cell phone store. Instead of taking a number at the front, you provide your name and what you have come in for and then they call out your name. It took less than 2 minutes for me to be called. Once I arrived at the cashier I explained I wanted to return the box and cancel my cable. They guy said, ok no problem! I just had to sign a receipt and I was done! In and out in less than 5 minutes, awesome!

A trip to the cable store… sounds miserable. I recently switched my service from Cox because I’m a soccer fanatic and I need Fox Soccer Channel in HD. Petty? Sure, but it’s one of three channels I watch. I promptly cancelled my service (which was surprisingly easy to do) and was told to drop off my box at any of their storefronts. Uh oh. My vision of this place was some dark, dingy hut (as it was with my cable company in NY) where you wait in line forever and then you get nailed with hundreds of dollars in fees. This was NOT the case…
I walked in at 5:50 (it closes at 6) and not only was I not turned away, I was out of there in 10 min. FTW! The place was sooo much different than I thought. It looks like a wireless store (as they were selling wireless products) and the smooth check-​in process (type your name into a computer) allows you to check out rando gadgets while you wait, instead of standing in line with a bag o cable boxes.
Tip: Rancho gets CLOGGED with traffic. Avoid after 5pm

Went to Rancho & Bonanza location, Beware! Guy name Juan R. Is the one who helped us set up our account. And we do know that we have to pay a deposit, so hubby and i brought $ 100 with us, our only money that day. He set up our account, took all our infos, and set up an installation day. We came in that day Thursday, August 30, 2012. Juan told us we have to wait til tuesday cause its holiday, labor wknds etc. since our deposit is only $ 50, hubby and i decided to pay upfront that same day. Juan raised up the $ 100 bill, hubby makin joke that we just made it, lol. Juan R. Was nice and did good service til tuesday.
Tuesday came, we have appt for cable guy from 1 – 3, we waited and waited and no né showed up, so i called up cox. They told me cable guy didnt come b ause there was no deposit made, tht they never received any type of payment. We have no proof cause juan never gave us a receipt on thursday, but he sure gave us our new home phne number, cause we signed up for a bundle package.
We went to same location, and saw Juan. We told him the situation, and he said he does remember me and my hubby but he never got any money from us. Hubby told him we gave him $ 100, what did he do with our $ 50?! Juan jokingly told us that he pocketed it and bought himself a lunch. It not even funny:(it hyrts me alot cause hubby n i went there thurs in person, its our only money that day, paid our deposit and told us thy never received it. They made us look like a liar. Hubby n i are not the hard customers type. We are very respectful, and easy on people, we treat others the way we wanted to be treated.
So manager of the store named Betty, told us Juan’s last transaction was 2:06 pm, we were there after 2pm til 3 ish… How did that happen?! Hubby talked to manager nicely, surveillance is our only proof that we were there and we made payment for our deposit. Juan gave us $ 50 back from our $ 100, hubby lifted $ 20 on light, jokingly sayin that hes makin juan’s $ 20 bill is real too. Juan was laughing too, jokingly told us that he just made them too. We will never forget that. Only God knows the truth, we were there and we did pay our deposit. Manager said she’ll request the surveillance and that she will call us the next day. Well we never heard from them. Theyre thief! They just stole $ 50 from us. Hubby n i lost $ 50, god will take care of them. Who knows they will lost something too. I do believe in kama. Who knows they might lost their jobs, home, etc. only god knows. Just be careful out there. Hard to trust people these days. Hubby n i are easy people, so we dropped the prob n moved on, paid cox another $ 50 so we can have our internet on… Life goes on.