Dollar

OMW!!! Gave 5 stars so my review can be read. I had the most horrendous experience my rental was $ 53 for two days and the extra charges came to $ 121!!! What kind of BS is that??? I can understand taxes & other miss stuff, but that was ridiculous. I will never ever forget this experience and will make sure to tell everyone I know NEVER GO TO DOLLAR RENT A CAR

I wish I could give this place ZERO stars. It is the absolute worse. Customer service is ridiculous and they’re deposit is even worse. I will never rent from this place again.

This is for Thrifty car rental at the airport.
We rented an SUV for three days and declined Insurance. After we returned the car, our final price was doubled because they slipped in LD insurance into the contract. We went back to the counter, and talk to the manager, see picture attached. He told us the contract was closed and could not be changed.
This will be our last time to rent from Thrifty/​Dollar.

I really don’t like to write bad reviews, but this company is the worst. Long story short, I should have only paid 60 dollars to rent a car for 3 days according to the website and our agreement. When it was all said and done I paid 200 plus they held an additional 200 for deposits. There are fees for everything. Read the fine print. I recommend just using a reputable rent a car place.

Let me start by saying that all staff members were very nice! BUT WE WILL NEVER USE DOLLAR AGAIN! The wait time at the airport was completely crazy. When we got in line it wasn’t even busy and we waited over 30 mins. The «manager» had no sense of urgency and kept having to go help the other agents. Which by the way there were only three agents on a Saturday morning. The system kept trying to over charge everyone who had reserved at a lower rate. What a joke. Then we go to get our car and the lady doesn’t even walk us to our car. She points us in the general direction and says“one of those”! Ok we have no idea what to do, how to get out of garage etc. We dropped out car of at TI in Las Vegas, again they were nice. But there were no signs on where to drop off, I had to call the hotel. Then we finally figure it out and drop of keys, they asked us if we washed the car?! WTH?! Nope, never again!

I felt compelled to write this review. I’ve rented from just about all of the major agencies at the Macarran rental agency as I’ve visited LV at least twice a year. This was by far the worst experience I’ve ever had. Past Thursday night sept 10 at around 11pm arrival. The line was probably about 20 – 30 people long and the counter staff made little effort to try and get people their cars. As I’ve probably filled out this paper work and disclosures a zillion times, I know for a fact that this can be done in 3 – 4 mins or less if you just get to the point, explain the options and print out contracts for customers. These guys were taking 15 – 20 mins per customer and it’s probably all of the upselling they were doing. I understand it’s part of their job but the lady I was dealing with straight asked me do I want basic or minimal liability coverage as if I didn’t have a choice to opt out. When I said neither — she looked at me incredulously and asked «well how are you going to insure this then??» I responded that I already have car insurance and multiple policies at that. I had to use all my zen self control to not give her a piece of my mind then and there. It helps to remind yourself that I waited in a 1.5 hour line and there is no need to extend this awful experience.
And to top it all off — the guy in the lot gives me the smallest sub compact car possible when I had the compact or larger based on availability reserved and then had the nerve to try and upsell me for 10bucks more per day knowing full well I had 3 passengers and a load of infant gear to lug around. This is exactly where employees of a good company will attempt to make things right instead of taking advantage of people.
In the end — I will never rent from either dollar or thrifty at this location ever again.

Mmm, Dollar, where to start. Maybe run as far as you can from it. Saving a few dollars is not worthy. This is by far the worst car rental I’ve ever tried. We reserved our car from Europe before leaving to Las Vegas. We payed for a compact car, that was one of the cheapest cars after the economy class cars. When we go there, we notice we were given an economy car. Well, ok. We decided to go back to the airport to let the staff know they had probably made a mistake. This was the worst part, as one of the employees was really rude with us. She said they barely have compacts so if we wanted we could wait there for hours but it was hardly possible we could get a car like the one we payed for (with a trunk for our suitcases). The only solution they provided to us was paying 400 extra dollars to get a normal size car with a trunk. Of course this was not an option as we had already paid almost 700 euros already, so we respectfully pointed it out, but the same employee screamed at us in front on everyone saying the car we had was the one we had paid for. We didn’t wanna ruin our vacations so we continued with the same car. Last but not least, the car got a weird engine problem so we had to change it in Los Angeles. A nightmare. So please, if you’re planning your vacations, stay away from these people. No money is worth the bad experience you’ll live here.

Renting a car is expensive. After day ½ rental your total bill to rent a corolla is $ 180 dollars. A corolla is considered a upgrade. The service was quick but the wait to get registered is long and for most outfits except Enterprise. My quick pointers are: come early in the morning to register, bring a pen because you have to go over the car yourself (something they neglected to tell me) and you write any damage on the receipt they give you, and dont pay for gas upfront there is a 7 – 11 gas station around the corner which is the cheapest. So all in all, it was easy to rent a car and drop the car off and that is why it gets 5 stars.

I usually don’t write reviews but the service here is just so awful I felt I had to. You would think that at a major airport they would be adequately staffed. Have been on line for over an hour and a half and still not even close to the front so plenty of time to write this review while I wait. Meanwhile the line behind me has been getting longer and longer. Customer in front of me was complaining to the check in representative who then began arguing with her. If there wasn’t a cancellation fee I would go wait in line for another rental car provider rather than giving Dollar my business.
I should have done more research online rather than taking the lowest price available but thought all companies would be about the same. Live and learn.

This is got to be one of the worst car rental operations in the United States. 45 minutes of waiting in line to get the front desk, and then another 45 minutes after you’ve checked out waiting in another line to pick up a car instead of going directly to the cars like every other car rental operation in United States. Terrible operation. Worst I’ve ever experienced in over 20 years of car rental. Do not rent from dollar at the airport. Spend a couple more bucks avoid the long lines and confuse people working there high pressure sales people trying to get you to buy insurance that is already covered by your own auto insurance. Warning do not rent from this joke of an operation!!!

Horrible rental experience. Expect to wait at least 30 minutes in line. No sense of urgency from any of the employees.
Cars are dented and stained. You have to mark all the damages yourself on the back of the receipt which you have to work out yourself as no one tells you this.
Avoid if you can.

Expedia included a car through Dollar with my trip. I arrived at their counter in Las Vegas Airport at 1130 pm. It was not until after an hour and a half of waiting in line that I got service. Seriously under staffed to provide decant customer service.

Arrived in Las Vegas and first had a long wait for the car rental shuttle and then once at the car rental count I encountered an hour wait in line to get my car. The line was the longest in the building. On arrival, there were only three staff helping. Number fluctuated from 3 – 6 at one point. Staff were not concerned about the wait and kept leaving for breaks. Once up at counter things went quickly. I realized that what was taking so long with each renter. They were trying to upsale everything. Upgrade to car, upgrade to insurance, upgrade to gps, etc.
Once we were told to go find our car, we were directed to take one of three cars in line. Just grab the keys and go. Well, the cars were ready but with NO keys and staff had to go find them, once we selected the car and got the keys, no one could help us with instructions on how to lower the convertible roof. They had to find one one who knew how.
Our total time from our first encounter with the shuttle bus until we actually drove out was 2 ½ hours! Strongly suggest using another provider!!!

Never rent a car from Dollar or Thrifty in Vegas unless you want to spend your entire vacation in line

If I could give them a zero rating, I would. TERRIBLE!!! This was taken at 1:30 am. Something is seriously wrong with management if this is happening!
After waiting 1.5 hours we FINALLY got our car papers, we were told to go downstairs and out the doors to the pick-​up kiosk to get our car. Well, SURPRISE!!! Nobody was at the kiosk! Thankfully an employee on his way home for the night, even though he wasn’t supposed to, helped us get our car.
This place is a joke! How they are still in business is beyond me!

Beyond horrible. Just have no words for how much i wish this place would burn to the group so they stop ripping people off.

Horrible, horrible wait times. It is now 53 minutes and i have 4 people ahead of me so i expect to get out here after an hour.
They have 10 computers, 3 attendants are helping at a rate of 8 – 10 minutes per customer.
There are about 30 – 40 stacked up in line.
Will never rent here ever again.

Almost an hour waiting now, a family before us left to go to another car company. Maybe I should do the same. Never again dollar car rental — the worst.

Hey Dollar,
When it’s 11:00pm with 20 of us in line, maybe you want to have more than 3 kiosks open? There are 17 kiosks! Maximize your customer service!

I learned something new at Dollar today — «Reservations mean nothing.» Those were the actual words of the counter rep to the 15 of us waiting in line after announcing they had no more cars available and being asked about reservations.
Consider me now schooled on the intricacies of renting from Dollar (not that that will ever happen again).