Durango Auto Service

THE WORST EXPERIENCE I have ever had. After paying 1,000 dollars to get my car fixed, they had assured me it would be fixed on Saturday, I had brought it in the Friday before. They call me saturday and say faulty part, have to wait until monday, but they garunteed it would be done at 9. I get a call at 9:15, car still is not ready, the part needed had just come in, and told me to come in at 10:30. I arrive at 10:30 to be told the part had JUST arrived and it would be another hour for the service. Ryan, the man at the desk, had a snippy attitude and told me I needed to get out of his face because it was not his fault for my car not being ready multiple days after I had been informed it would be. I was just asking a few questions as to when it would be done, and Ryan decided to act like a child, yelling, telling me it will be done when it’s done and I just had to wait. If you want your car fixed, at a reasonable price in a reasonable time frame given to you by the mechanic, DO NOT COME TO THIS SHOP. The mechanics are slow and don’t care how long it takes to fix your car because hey, they get paid 96 $ an hour, so what’s another hour if it’s comming out of the customers pocket right?

I have taken my car to these guys for the past few years. They sold me a battery and my car kept not starting so I had to have it towed. They first said it was the distributor cap and wires, which I had them replace. The battery they sold me was bad, TWICE. Once again it stopped working so I had it towed and they told me that oil was leaking from the valve gasket and ruined the distributor. $ 750 later, I drive the car for 10 days and it stops again. I took it back and Pete, the owner said they would look at it at no charge since they just did all of the work. I had previously asked for an estimate to fix the antenna and they quoted me in writing $ 55. I decided to have them fix the antenna while it was there. First they called and said it would now be $ 130 for the antenna. My husband went to pick it up, they found nothing wrong with it but charged an additional $ 100 for checking it out after I was told it would be free. Who does that? I have never had a mechanic that did work and charged you without permission. Also, they did not honor their written quote for the antenna. Not impressed. In one instance they say they had a tool that can easily check the battery and they saw it was not being drained, next they say they spent 5 hours checking it out. Regardless, they are shady.

Always quick. I love how it’s so close to the stupid DMV that i have to go to. Great service. Great price. Very nice amd honest workers. They have a tv to watch while you wait. Definetly stop here if you’re close.

I would like to thank Mr. Rick & Mr. Eric for their technical explanation in depth, your mechanical expertise and your professionalism. Your explanation give me confidence to spend money to the car vs. none sense up sale and pressurized sale from Mr. P (owner of the shop) and Ms. Receptionist. Leslie
I also want to take a moment to give special thanks to Mr. «P» for his outrage, offensive language out of his mouth. You are very rude … very rude.
This could be the shortest way to take yourself and your business go unpopularity quickly. So please keep offensive language to yourself since I only want to hire you for what you are expertized in.
Could you please explain what difference of installation work between brand new cylinder head vs old rebuilt head? I assume there is no different, and the work on new fully preassembled head is even less, correct me if I am wrong. You quote me 3 different labor fees for the same kind of work, cylinder head replacement.
I just want to focus on the major issue of the engine, and I assume we communicate well about the scope of work, I even isolated the valve leak issue when I brought my car in but Mr. Owner but instead of focus on it, you and your girl keep pressure me with your silly up sale like $ 50 for each radiator hose, timing belt…, AC… I am very sorry to tell that you have very little knowledge of mechanical and try to rip me off. You try to jack up the fee by throw in the fictional fee, claimed from your affiliate without showing /​proving me invoice from their side.
I have supported your business for the last 10 years but you treat me like trash. I am sorry this is not other part of the world, so please do not copy the ISIS business style. There is no more business support for you from me.
Mr. «P», You are losing your client. very rude… no education. People stay away if you do not want being ripped off.

I can’t say enough good things about Durango Auto Services! I always get my oil changed and any service I need done there. They are trust worthy and reliable. Not to mention way cheaper than the Dealer’s. Its close to home and very close to the DMV when I need my annual car smog check. Ryan is so professional, friendly, and I never have to wait very long. I love that it is a family owned business and not a chain. It’s kinda like you want to go where everyone knows your name :). Every time I go in for service Ryan remembers me by name. Makes you feel at home and part of the family. It makes a huge difference to me they care more about gaining repeat business.

RIP OFF, dont go here,
I brought my car in about a month ago because it wouldn’t start on the first try, no huge problem., they kept my car for THREE days and found nothing but charged me $ 100.00 diagnostic fee, I was promised that if I brought the car in again for the same problem I would not be charged, Brought the car in a month later for the same problem the old guy at the desk Pete played dumb, I asked him to go into the computer and look it up he said he had no access to the computer. He said he would have to charge me $ 100.00 for another diagnostic. Nice way to treat your customers. Do us all a favor and close your shop so you cant rip people off anymore

I was due my 30 k service on my car and decided to check out a place close to home. The service guy Phil was super nice… my car was done in 2 hours and it was half the price of the dealer! Will be making this my regular place!

About a month ago, I went here for an oil change. Today, my car overheated, so as I was checking it out, I decided to check the dipstick. Nothing on it. No bad oil, just nothing. Pissed me off pretty bad. So if these guys can’t perform a simple oil change, what can they do? Screw this place.

I always go here to have my smog check done even though it’s not the closest to my home. $ 14.95 and I never have to wait, they are always courteous and quick. I think I got an oil change once or twice, and they did just as well.

Had a smog check done and it was never submitted to the DMV. SO ANNOYING!!! Do not go there. Called PETE the manager to see what happened. I was calm, Pete was upset with me… he called me a liar (according to Pete I never went there), told me I was irresponsible, and hung up the phone. I called back… Lost all rational thinking, give Pete a storm of eff bombs.