Einstein Bros

I would love to be able to give them a better rating, however after several visits in the last month the inconsistency and the poor service and the workers who are not knowledgeable in proper customer service, I have to say that the only reason I return is my family’s love of the actual bagels — that is if they haven’t run out before 10 am on any given day !
If you want or expect the best deal make sure to ask questions because they will not offer the best deal to you.

I have the hardest time rating and reviewing chain restaurants. I mean I don’t come here because of the world renowned bagels. I come here because… «I am hungry and wanted a bagel so this place will do».
What makes or breaks a chain location for me is if they have good service and if the food is consistent. Well this Einstein is not consistent! Too many times I have had to wait 20 minutes for 2 toasted bagels! And other times I get home to a bagel with barely any cream cheese on it. I shouldn’t have to go into my own fridge to apply cream cheese to a bagel that should already have cream cheese on it.
I wish they would nail down the consistency part here, it would really make my bagel craving mornings a wee bit better.

Einsteins is my favorite place to get a simple cup of coffee. Esp if it’s a refill cup, very affordable. I enjoy the bagels as well, but their customer service at this location, isn’t the greatest. But if you don’t care about the service, it’s pretty mellow there. Hardly ever lines to wait in.

What in gods Jewish name is the problem with you people and the service of breakfast coming out sooner than later.
«Mama it’s so sad they don’t have thintastic bagels any more.» What is with you people…
PLEASE PLEASE GET IT TOGETHER?
Where is our food!!!
I ORDERED MY FOOD 25 minutes ago!!!
You people are so nice. AND there is always an issue here.
Because you «no longer have thin bagels» you have to cut the big ones down! WHAT?
AND then, the deal is, you run out of Everything bagels in the morning, a «fresh» batch comes out and the «bagels are to soft to cut,» this was the issue with our breakfast this am.
And then you there at Einstein Eastern, you seem to sell out of bagels when we go at least once a week– YOU SELL OUT OF BAGELS BY 9 AM??? WHY? Isn’t this poor planning? WHO BREAKFAST BAGEL PLACE SELLS OUT OF BAGELS FOR BREAKFAST?
This is getting old Einstein Bagels.
Why do we keep going?
My 16 year old loves the thintastic egg white, mushroom and asparagus creation you serve… Plus, the service is lovely, minus the lack of food you run out of.
You are always apologetic and so kind… It’s quite amazing.
Is this pour management when a breakfast establishment runs out of Bagels? WHAT IS IT?
Is it possible to correct it once and for all?

love their bagels not their customer service hence the 4 stars for bagels