Empire Today

Absolutely the worst company. The rep who came out was good, but I have decided to sell my house and no longer need carpet. I was on the phone for 30 minutes trying to cancel this transaction, what a nightmare. They are as bad as the cable company, they try and try to keep you and they do not know the word NO. My house is not in need of carpet, but the representative kept wanting me to buy carpet, Jesus… what is wrong with people???

I had a representative for Empire come out to my home for an estimate. The rep’s name was Susan, and she was extremely knowledgeable, very forthcoming and fielded all of my questions adequately. Her estimate was well below a few other carpet companies’ estimates, and I felt very comfortable with the quality of the product (I researched the materials offered after she left, and found them to be of adequate quality).
I did however not choose to go with Empire, only because they didn’t have the pattern and color I was looking for. I wish they did, because I was blown away by the customer service and knowledge of the rep (Susan). I really cannot say how nice she was, and how comfortable she made me feel with the carpets. She gave me many tips, even though I told her I probably not be using her service, and told me that I could call her if I had any questions in the future.
Do yourself a favor and at least get an estimate from Empire. You may not find what you like, but it’s free and you will learn a lot if your rep happens to be Susan!

This review is for Susan Monsour… She’s really friendly really professional… She came in within the time frame of our appointment she measured my floor showed me tile sample and quoted me even try to work out my budget… I will post a diff review when I close the deal and decided to go with them…

Terrible. The day of installation, the crew brought the wrong color flooring. Day 2, they didn’t complete the job. Then they were supposed to come back out on Wednesday the next week. Another day off of work, and a NO SHOW! Then again came out on Thursday, was supposed to finish that day, NOPE! Had to finish on Friday. 5 days off of work, with NO COMMUNICATION. Terrible. The Local Las Vegas Manager JIM ANDERSON was of NO HELP. Doesn’t even answer his phone for the corporate office. They are supposed to be giving me a 10% refund from October 30^th. I call weekly with no solution or check STILL. IT’S FEBRUARY ALREADY PEOPLE! COME ON! DO not use Empire in Las Vegas. Definitely not the same brand as in CHICAGO!~

My new house (new to me) was in desperate need of new carpet. The previous owners had the old carpet cleaned for me but it didn’t do much. There were still gross stains and the strong smell of stale cigarettes. When I called Empire Today they had a half priced deal going on. I got my whole house re-​carpeted for $ 1900. That was for nearly 800 square feet in the dining room, living room, hallway, two bedrooms and two walk-​in closets. I got a mid-​grade carpet with a heavy foam pad.
The consultant came out and took all the measurements he needed to calculate the total square footage and price. He gave me a quote on re-​tiling the bathrooms too but I decided against that for the time being. He was not pushy and didn’t try to sell me on what I didn’t need. He let me make my decisions.
On installation day, three guys showed up. One was only there to go over the procedure and get me to sign the paper work. He left and the other two stayed behind to get the job done. I was told it would take between 4 and 5 hours and it did indeed. The guys stopped for a couple of quick breaks and I offered them a few bottles of water. They were working their butts off for me.
When the job was done, they left my house clean and feeling fresh. My new carpet looks great and the smell of smoke is nearly all gone. Getting this new carpet was a great decision.

Booking consultation was a breeze, the in home consultation/​estimate was timely and helpful. The installation appointment process was horrific. Horrible customer service and zero professionalism. Install appointment was canceled morning of by their manager/​dispatcher and reasoning was «we can’t do your install today, I have no one to do it». They then booked it first thing the following day however failed to show and with no courtesy call. When I called to inquire whereabouts, I was told «they are on another job, we had a carpet emergency and one guy got injured». I understand things happen out in the field but this so called esteemed company lacks serious communication, customer service, and professionalism in their installation department.

Our salesperson, Susan Monsour, was very helpful when I needed floors for my new office. She brought several samples for us to choose from and gave us an affordable quote. I ended up choosing luxury vinyl plank. The guys that came by to install the floors worked long hours to ensure that it would be done quickly. They only took two days for the entire office. The floors came out beautifully. Thank you for the wonderful professional work and kind service!

Empire Today, did a great job on my flooring. My consultant Liz not only made our consultation easy, she made sure that both my husband and I were comfortable with the purchase. She was such an amazing person and when she left I knew I had a friend for life. Once Empire came in for installation everything went great. The gentlemen installing the lament were amazing they were thorough and made sure we were involved in any issues that arrived and offered solutions. Jorge and his crew did an amazing job! The carpet guys did good, but we had a little issue with a cracked tile, and track in the closet was very sloppy placed back. Empire however had my tile replaced, and carpet fixed by the next weekend. Recommend Empire Today, quality and workmanship top notch.

This is not the same experience I had with Empire from Chicago. BEWARE. The installer did not bring out the padding and than they stated that it was discontinued so we called the salesperson Mark who stated he would figure it out and get back to us ASAP next morning. Guess what (he never called back) as we still have the furniture sitting in our bedroom. So I called AMEX to dispute my deposit. He never called back and neither did Mark from operations. Very disappointing on many unforeseen levels.
Please go elsewhere people or suffer as we did! My guess is that they will have there friends and family post 5 star reviews on Unilocal to cover up this REAL review.

Tried giving «0» stars but not an option. A few days ago I noticed a television commercial from EMPIRE for 50% off flooring and installation. I called and they confirmed the 50% off is also for bamboo flooring. Of course they would not quote me any pricing over the phone.
We have been shopping for hand scraped, strand bamboo in 5.5″ four foot planks. We have quotes from 8 locations in Vegas/​Henderson. The Labor cost is all the same $ 2.00 per SF and the bamboo ranges from $ 2.89 — $ 3.99 per SF. So on the HIGH end the total price would be $ 6.00 per foot. The salesman showed up on time at 7 pm, and did not bring in any samples. He never showed me any samples, photos, etc. Never talked about product. He asked how many SF I think I need. I told him 1,100 SF. he then quoted me $ 8,800 and I thought he was joking. I said that’s insane your cost is $ 8 per foot… he said yes. I said the price should be $ 4,400 because it is 50% OFF this week. He said the regular price is $ 16 per SF. I told the con man to leave my house immediately. I looked up and it was 7:09 pm. Wasted 9 minutes of my life, STAY AWAY from this BS company. Stick with local «Big Box» stores.

Our salesman Steven was very helpful, knowledgable and patient with our many questions about laminate, tile, carpet, & vinyl flooring. After discussing many options and viewing lots of samples and photos we decided on a combination of porcelain tile and carpet for our first floor. Steven took measurements and gave us an estimate. He said the whole 1100-​sf job could be completed in 3 – 4 days. He was very clear setting expectations about what we needed to do to prepare. The installers showed up as scheduled, made sure they understood what we wanted, and got right to work. The tile was done in 2 days and carpet was done on day three. A thoroughly professional job with no unpleasant surprises, finished on time and at the price we agreed on in advance. Couldn’t be happier!

I bought $ 3200 worth of carpet from Empire, I used them as a 3^rd bid after receiving measurements and bids from Home Depot and Carpets Galore. I was nervous to use them after reading all the negative reviews online but figured I’d have them bid it anyways. They don’t have a local office they just send a salesman with all the carpet to your home. I purposely had them come when my wife was not there so I could avoid the high pressure tactics they employ to get a 1 visit close, the guy was not too thrilled that she wasn’t there and said I’d lose my discount if he had to come back. I told him that was fine and that I already had 2 bids that were fair and asked him to measure and give me his best price, what he quoted me was better than the others for comparable carpets so I had him come back later that day to have my wife choose the carpet. The installers were great they are not employees of Empire but were contracted for the job. They showed up on time and the carpet looks beautiful. During the install a rep from empire called me to ask if things were going well, the only issue I had was they initially said they would not have enough carpet because the salesman measured short but actually they did and they left a remnant long enough to make a large rug and a runner. Overall happy with the product and end result, 4 stars instead of 5 because of the corny sales tactics they use to get a 1 visit close. «You’ll lose your discount if you don’t sign today» & «that’s lower than I usually go let me call my boss to see if we can do that for you» etc. If you’re not ready to make the decision I’m positive you’ll still get the same deal if you call back when you’re ready.

I called empire because they were running a 99.00 room special. When the sales man got to my house he told me in so many words that the 99.00 special is horrible and not very good. I asked him «then what is a better deal?» And he began to tell me. After he told me about his wife… home… Real estate agent we finally got to why he was there. He gave me the bid (a little high) I told him I would be in touch. I lost the bid and asked him to resubmit it because I wanted to get a second bid from a competitor. He told me no once he knew that. My thoughts are why would you care… if you are the best in town you shouldn’t care… Go with a more honest company who stands by their company!!!

After reading the other reviews here on Unilocal,maybe it was a good thing our deal with Empire Today collapsed before installation. Their sales process is somewhat suspect… pricing starts way high and then you start negotiations. Their original quote to install laminate and carpet was over $ 14,000 which we though was incredibly high. The sales rep asked us what we thought was a fair price so we put out a low counter offer. He called his manager, told him our offer and the manager came back with a counter offer which we though was still too high. The manager that told the sales rep to have us look at a different laminate brand and lowered the price again. My husband wanted a day to think about the offer so the manager said if we made a deal right then we could get everything for $ 6000. My husband still wanted to think about it and make sure we were getting a good deal. After doing some more research, we decided to proceed and let the sales rep know what we would proceed at the $ 6000 price. He came back that evening and we did all the paperwork. Installation was schedule for this Thursday. We spent today packing up the house so that it would be easier for the installers to move the furniture. This evening we got a phone call from our sales rep to advise us that he made a mistake and that it would cost another $ 2000 to get the laminate we wanted. Now considering he measured our house and double checked the product choices several times, i question how an error was made. Definitely feel like we were a victim of a classic «bait and switch». No comparable product available for the price that we were willing to pay. Needless to say, we cancelled the entire order. I would not recommend this company to anyone.

Have to downgrade this to a mid star. Unfortunately I was given a horrible estimate. Totally lack trust in this company for window treatments. Quoted me 64k for shutters. Need I say more

Empire salesperson gave us a price on 400 sqft of wood-​look vinyl planking: $ 5600 — $ 14 sqft. She then listed all of the «discounts» we were eligible for and brought the price down to $ 3200. I had already checked out Lowes and their must expensive was about $ 2.50 sqft ($ 1000) & installation was $ 1.99 sqft ($ 800) = $ 1800. After I told her that she completely ignored me & spoke only to my wife. THESE GUYS ARE MAJOR RIP-​OFF ARTISTS!
PS: They have perpetual sales advertised on TV but don’t believe it.

Empire Today was easy to work with. The sales person, Richard M. was very professional and took his time explaining everything. I originally had two jobs scheduled with them but end up with only one.
Eclipse Flooring was the subcontractor who ended up putting in some vinyl tiles in the laundry room and two bathrooms. They showed up on time and verified the material was right. The job was fairly small but entailed a lot of work. They had to remove the washer and dryer from the small laundry area which was a bit of a challenge. They also had to remove both toilets.
The craftsmanship they displayed was top-​notch. The supervisor stopped by for a few minutes to ensure everything was on track. The crew was very professional and knows what they are doing. It is backbreaking work and I appreciated them taking time to ensure all of the old material was removed before putting down the new tiles.
Empire Today did everything they promised and a price I found reasonable. There customer service department was very responsive when I had questions. They were also very polite when I canceled one of the orders within the three-​day cancellation period. I would consider using them again in the future.

At this moment I am sitting in my spare room with the door closed so I don’t tell this sales rep that is in my house what I really think of him. I made an appt online where I read I could get a FREE estimate and right now empire is having a sale for 50% off flooring, padding/​materials and install. Free estimate? Awesome. We’ve been thinking about getting new flooring since our carpet is getting a bit worn and possibly upgrading to some laminate.
Our sales rep asks what we have in mind to do, we tell him we’d like an estimate on laminate. He got such a crusty look on his face and he informed us that he was a sales rep, an independent sales rep mind you and that this was a sales call. I told him I made the appt for an estimate and then we would think it over and go from there. Well he said if he didn’t make a sale he wouldn’t make money. This is in the first five minutes and my fuse is so short its practically nonexistent. I can already feel my blood pressure rising but I’m staying cool. And then I think he was trying to talk us out of laminate because he was telling us how hard his own personal flooring is to take care of. He then asked our budget, and personally I really can’t stand telling someone my budget because I feel like then they try up the price or get sneaky with costs. There should just be a set price and give it to me if I can do it great if not then try to work with me. We asked about the 50% sale we saw online and he said no, there’s no sale and if so then it ends today so we have to do it now. At this point I just had to leave the room. I’m done. I even called customer service to voice my concerns as he was measuring. I got nothing resolved there. He finally left after giving my husband some ridiculous estimates that he had to call his manager for to get a fake discount. Look this is not the first time I’ve dealt with sales reps and their silly games.
Oh and on the way out he complained about having to drive 30mins to get to our house to which my husband told him that he drives 40mins each way to work every day. It’s your job
On to the next flooring company…

I purchased the carpet last night and will have it installed next Tuesday. I am confident that the installation will go as smooth and easy as the sale.
I made an online appt that was easy to navigate and was able to schedule for the next evening at a time that was convenient for me. The time frame I was given was 7 – 9 pm. Curtis Everett arrived at 7 and was a pleasure to work with. By the time he left, I felt like I just purchased carpet from a friend.

We had the best experience with Empire. We replaced a hard wood ktichen floor. Susan (the sales person) arrived at our house, Knowing her product and very helpful in helping us select our flooring and the best way to install it. We were a day off of the installation, but that was ok, I really needed more time to prepare. Of course the installers did all the work. They were professional and neat, They moved everything for us and we just stood by and watched. They were great. Never had we had such superb customer service. I’m sorry the previous person had a problem. Ask for Susan. She knows her flooring and as I said was extremely helpful.