Executive Moving and Storage

Update: 3 items lost in the move, 1 dresser essentially destroyed (side panel broken in half, bottom wooden leg completely sheared off), bed frame had wooden leg broken off, file cabinet had 2 of 4 legs broken off and dented so much it is unable to be locked anymore.
On the plus side, the drop of crew was nice, hard-​working, and sympathetic, but that hardly makes up for the damage and loss.
The 3 lost items were large — 1 chair, 1 side table, and 1 large box. Chair was part of a set, only 1 was delivered. (How do you lose 1 of 2 bright green matched chairs?) It has been months since delivery, with the promise of the items being found and delivered promptly, «probably on the next truck,» and there has been nothing. After contacting the company for a follow up, we were told they could not specifically look for items since they could be in a number of places they might not have access to, so they would just look over time as they move other people’s items. Sounds like they don’t know where the items were and they don’t know how to look for them. Solid work from a company with «Storage» in its’ title.
AVOID THIS COMPANY!

Beware of this company… Consecutive moving and storage out of houston tx.. .just now going thru all the bad things you are reading about this company… they are all true… I did not choose this company… I contracted with colonial van lines for a move from Austin tx to bonita springs fla, they sub contracted this company to complete the move.,.we are now waiting for houshold goods that are overdue… So far. complaints to colonial have been in vein… I will post the complete saga after my goods are delivered… just an update… this review applies to consecutive moving and storage, noe executive moving and storrage… sorry executive… but same text applies to consecutive moving and storage,.it’s. now the 24^th of sept, this company picked up our furniture. on the 7^th of sept with a delivery date between the 13^th amd the 20^th., last night we find out from a new driver who called to double check del. address (wrong of course) that the truck with our furniture on it, and just ours, did not leave houston tx for bonita springs fl until afternoon. of 23^rd with an estimated arrival time at our location somewhere around 7−8pm today, thurs the 24^th with plans to unload our furniture in the dark of night in an apt with limited lighting, and no place for 2 70 yr olds to sit!!! All this time we have been lied to
by this compamy and the broker, colonial van lines… It is a truly unbelievable story, much like all the other moving stories you will read about… it still isn’t. over…

Absolute WORST company to ever do business with! Do not trust them with your valuables, your money, or your time! They are misleading, unprofessional, unreliable, rude, and I will be reporting my experience to the Better Business Bureau. They are BAD!

Complete misrepresentation. Originally quoted one price and it went up by almost double upon delivery. Dishonest and unprofessional. Should have trusted the negative reviews, but when I questioned it, was told that the company was under new ownership.
Will definitely be doing more research if I am ever in need of moving services again.

Executive Moving and Storage «won our business» after TWO walk-​throughs (!) with a quote for $ 3,600, then tried to charge us $ 5,800 after loading the truck. This, despite the fact that we actually shipped fewer items that we showed on the walk-​through.
Before selecting Executive Moving and Storage, we got a dozen quotes from different moving companies. On average, they quoted $ 3,000-$ 4,000.
We picked Executive after TWO Skype walk-​throughs. During these walk-​throughs I even used a tape measure to show the size of certain items. Executive quoted us $ 3,600.
After the movers had loaded half of our household, they informed us that they didn’t know they also had to pack our garage. What?! They seemed shocked, and then told us «that would cost more».
That’s a lie, because we spent a fair amount of time in the garage during the walk throughs. I showed close-​ups of my dumbbells, barbells, and weight plates, discussing the weight of each item (dumbbells, kettle bells, weight plates, etc.). Of course the weight is CLEARLY shown on each dumbbell, kettle bell and plate.
When the movers arrived, their manifest showed «1», as in «1» «Gym Item». So, the estimator obviously lied and manipulated the quotation so they could Bait and Switch and over-​charge us. This is dishonest and apparently a common scam.
There was absolutely ZERO confusion on the size of these items or exact weight.
There were also several large, heavy items that we did NOT ship. A coffee table, outdoor dinner table, night stands, shelves, etc. Those items were included in the quote but we did not ship them.
The sales rep, (had to take her name out because of ‘privacy issue’) made false promises and gave us an artificially low quote according to her boss, the customer service/​dispatch girl. She told us on the phone that they made a mistake, that the Sales Rep gave us a quote that was too low. They wanted to charge us $ 5,800. Today, they offered to take $ 400, bringing the total to $ 5,400 after admitting their mistake.
This of course is still $ 1,800 more than we were quoted. The customer service/​dispatch girl left us on hold for 30 minutes today before speaking with us. Our shipment is supposed to arrive tomorrow.
We asked Ashley on the phone today Ashley «If you quoted us $ 3,500, and didn’t even ship as much stuff as you originally planned/​quoted, then why are you charging us $ 5,800 now?». Ashley said «We made a mistake».
We asked her what she would do about it.
Ashley immediately hung up on us. Seriously???
Clearly we are only going to pay the amount originally quoted, at total of $ 3,500. They already have our deposit.
We will post an update as soon as this is resolved. They have not called us back after hanging up on us. Phone calls go to voicemail.
Call us back, Ashley.
My Desired Resolution:
We are willing to pay the amount originally quoted.
We also filed a complaint through the Better Business Bureau. We weren’t the first.
Advice for Ashley and Executuve: You have the opportunity to do the right thing, and change the way you do business. I will update this review after this is handled. How hard is it to just be honest these days?
Executive Moving is now HOLDING OUR THINGS HOSTAGE until we pay the inflated rate of $ 5800+ after the initial $ 3500 quote. Both Nancie and Ashley are aware that I have a PREMATURE BABY that just got out of the NICU after 3 weeks, who needs her things out of the moving truck and are INTENTIONALLY PREVENTING me from accessing our things! I am literally CRYING MY EYES OUT and SCARED FOR my BABY in front of my house! All this after we’ve already paid them $ 2k+ and want to close out our invoice for the $ 3500 total. But it being Saturday and a Jewish holiday, we are unable to even get a hold of the company or speak to anyone to resolve this.
The kicker is that after the movers picked up our things, they gave us the new $ 5800 quote I asked them to get our things off the truck because I was not paying the higher amount. The foreman, Casey with West Coast Moving, stated it was OK for us to work out the price after the fact. So I called and emailed Nancie Wilson and she said that she and Ashley were appalled and shocked at the inflated rate and that she will work on it ASAP. Unfortunately, all of this was lies because Ashley then called back and said we owe he full amount. That we had more items (charging us 3 items per 1 item ie: 1 bed=1 headboard, 1 footboard, base, etc). They also put down «1 gym» after we showed them 50+ items that included Dumbbells, bench press, squat rack, etc. all this after Nancie AND Sara at Executive Moving did a VISUAL evaluation of the garage and DIDNT LIST ITEMS THEY SAW.
So unless you want to work with SCAM ARTISTS, DO NOT even think about using Executive Movers!!! They will RIP YOU OFF and HOLD YOUR THINGS HOSTAGE until you pay them. This was the BIGGEST MISTAKE we made with our move. Talk about ANXIETY and PANIC ATTACKS after dealing with these CRIMINALS!!!

They quoted a low price, a «Binding Agreement» after TWO walk-throughs…then after they loaded the truck they raised it by more than 50%.
This is a common scam in the moving industry.
Protect yourself.
Stay away!

I had the same experience as A. C with this moving company. They are a total scam! The skyped with me as well and looked carefully at all my pieces. Then quoted me 5400 and I thought they were being quite professional as they so carefully looked at all my items. On moving day they came to my house with a condensed list of what was shown on skype and claimed they will have to almost double the price. I argued with Ashley for several days as they didn’t even deliver my furniture on the so called guaranteed delivery date that I paid extra for and they refused to unload my stuff until I paid 9400 dollars. I will be taking this to the better business bureau as well. Total scam do not use this company.

Absolute worst company, customer service, moving experience. Take every negative review others have posted prior and times it by ten. It’s all true and then some. These people are open liars and thieves. End of story. They low ball you to get the business then jack up the price when loading the truck. Charge more for extra stair cases, extra feet to your door beyond 75, you name it they have a price tag on it. Find another mover asap.

don’t know what happened with the other reviewers but they’ve improved, based on my experience, a lot since then. No complaints at all from me and more than that the ease and the lack of effort that I had to put into what’s always pretty stressful was totally smoothed over by them. On time, undamaged, and everything where it was supposed to be. and I’m a former furniture mover myself. Thumbs up.

APPALLING CUSTOMER SERVICE
I requested an online quote from Executive Moving and Storage on a Tuesday — little did I know I had just set myself up for one of the most annoying experiences with a company in my 31 years.
The same day I requested a quote I received two phone calls and one voicemail from Executive Moving. As I had to work that evening, I missed both phone calls.
The next day, early in the afternoon, I received two more phone calls in a row — I didn’t answer the first time as I was right in the middle of something. When they immediately called back the second time I answered rather angrily.
The representative on the phone announced himself as Jeff from Executive Movers and said he was calling about my quote. I told him it was not a good time and hung up. I immediately received an email from Jeff, telling me that I was very rude and if and when I was serious about needing help on my move that he would be happy to assist me.
Yeah. Like I would ever consider using this company. Jeff, grow some tough skin. You obviously work in high pressure sales but it is super annoying when you try so hard you have to call twice in a row and even if you don’t like what I said it is NEVER ok to talk like that to a potential customer.

This company loss 2 of my boxes, there was evidence that my wife’s underwear was gone through. There was jewelry missing from her jewelry box. They actually took one of a set of diamond earrings from a box, leaving the other set. I would give them 0 stars if I could.

The good reviews are either liars or company stooges.
Was lied to every step of the way. Salesman «Jay» was as sweet as can be until the contract was signed and then he became mysteriously unreachable. The individual in charge of dispatch was a rude, condescending jerk (nicest words I can come up with)
.
Despite my insistence that we needed an entire truck the day of the move they showed up with a truck that was half-​full already – necessitating leaving a bunch of my stuff in my old garage until they could dispatch another truck to take it to storage. It was then taken back to Vegas, moved who knows how many times, and then packaged on another truck.
The truck also had the name of a different moving company (one that has horrible reviews – WestCoast Movers) leaving me to question if this is just rebranding for a crappy company that wanted a fresh start.
Once the truck left my house I heard nothing from dispatch for 2 – 3 weeks and then get a call that says I can expect the stuff well after I was originally promised delivery.
To be fair, the guys loading and unloading were nice and seemed to take good care of things – but they must have some real ruffians moving things in Vegas because my brand new boxes looked like I’d moved 10 times and the big items were destroyed.
End result – almost every piece of furniture I own was damaged in some way. Corners were smashed in, legs of chairs snapped, treadmill left in pieces. Piano looks like it was dropped and crushed. Thousands of dollars of damage.
And then – they were kind enough to refer me to the third party impersonal internet site that handles the moving claims and 120 days later I get a slap in the face in the form of a low-​ball offer that covers essentially nothing. (Their obligation to pay pennies on the dollar is in the contract you sign but I guess I expect people to actually care enough not to ruin everything!)
I expect a few dings and even a few breaks in a big move. But the level of dishonesty, rudeness and lack of professionalism displayed by «Executive» moving and storage is truly remarkable.
Please do yourself a favor and avoid at all costs.

They picked our things up in LA on the 25^th of September and we still haven’t received it (Oct 13^th). We were told it would only take 2 weeks MAX for delivery. We have called, and no one has returned our call (s). I don’t want to waist too much time on this review because they aren’t worth you looking any further.
The Delivery is only half the battle. They are a problem from the point of pick-​up.
STAY CLEAR of this company!!!
This company also goes by — WESTCOAST MOVERS