Expedia Local Expert

We chose Red Roof hotel on a whim due to a death in the family. Needless to say when we got there we were not impressed and I walked in and cancelled. Was told by clerk on duty to call «Expedia» as we booked through them for a refund. I called after the funeral (1 day later) and Expedia contacted the hotel. Red roof would not refund due to me not calling them and cancelling… hello I physically walked in. Then Expedia checked again and said they could not refund because they had already been billed by the hotel… That is such bologna. I am an accountant and you can write a credit memo to offset the invoice and Expedia would not be billed. Needless to say I will not go to a Red Roof Inn EVER and Expedia has possibly lost my business as well. NO SYMPATHY for someone who loses a lost loved one.

I was scammed today by
a site owned by Expedia. My credit card company attempted to assist me but unfortunately I’m bound by the terms and conditions set by expedia/hotels.com which provides no refunds or cancellations even though their faulty software was responsible for the wrong dates, wrong nights and wrong rates. When I attempted to reach Expedia headquarters via phone number 425.679.7200 it was impossible to speak with anyone. Lesson learned, never again try using third party businesses like Expedia. Complete sleaze!

OMG! This company is a BIG SCAM. Please save yourself the heart ace and trouble and Do Not use this company! I use them many times in the past with no problem, but something happen and they have turned into some big criminals. They will promise you a dream and still your money! If you don’t believe me call there customer service line and see what they are doing. You can call any day and they will have you wait anywhere from 30min to an hour before they even talk to you. Then they will have you on the phone another hour. They will put you on hold forever. lol until you hang up! I had to call my credit company to stop payment on my expedia charges to get it resolved.

If there was an option for ZERO to put for Expedia service, exchange policy or flight Insurance that they offer I would have given them a ZERO The worst it can be.
All there agents are overseas. I had some problems with there services, and corp. office. They ask you if you want to escalate the issue, corp. office is willing to assist, but they route you back to there customer service again. also, they have an automated email response (will get back to you within 24−48hrs) it takes 4 phone calls and many emails in order to discuss the issue.
Don’t assume the travel insurance service they have is great and easy. I’ve experienced the problem in many different ways and made me run around and get all of my medical records and having my doctor fill out all the information request then I get a letter 10 days later from AON which is part of Transamerica Casualty Insurance stating (after review, terms and conditions of the protection plan payment is unable to be made) value of $ 357 dollars.
Services are extremely bad. Use other travel sites, which other better deals, and services.
This has been my experiences for the past three years. look at many other customers that have experienced bad services as well. Corporate office services just as bad.
As they say, it starts out from the leadership.
Thank you for reading.
Have a great New Year.
Jack

I wish I could give zero stars… We had to reschedule a trip due to a death and oh my gosh dealing with them was more painful than a fork in the eye! After hours on hold and more aggravation than I can possibly convey my flight is still not rescheduled. I would advise anyone to NOT use Expedia. They are ridiculous to deal with!

Customer service SUCKS
Purchased airport to hotel shuttle service with my package, and in my reservation says «Don’t call us, you are booked «
Sent few emails to the Expedia customer service asking them upon my arrival at the airport what shuttle company should I ask for service because they did not mentioned anything in the confirmation email. You believe me their response is so off and unrelated that I don’t have any doubt that they don’t know how to read English.

Wish I had read the reviews before purchasing my ticket. It’s going on 2 hours that I’ve been on hold, disconnected, on hold and told again to wait for someone higher than a supervisor because apparently supervisors are not authorized to make changes on flights. So here I am as I write this review, still on hold. God I wish I had purchased my tickets from another competitor. At this point, I would pay the extra had I dealt directly with the airline. Unilocal should really consider having a LESS than one star review because Expedia doesn’t deserve this one star. I’m so frustrated right now I can feel my blood pressure rising. I’ll be dealing with the airline directly for my future flights. I can’t deal with this unprofessional nonsense! Thanks for nothing Expedia. You suck!

YOU WILL FEEL LIKE THE PHONE IS GROWING OUT OF YOUR EAR SHORTLY. Get some food, use the restroom, call your loved ones, and shore up for a VERY VERY long wait. As I have spent the better part of 3 days on hold, and am on hold now — I figured why not type whilst I’m waiting. I have tried to give them 2 stars as the few times I have managed to get through and get a human to help, the humans have been helpful. But this is absolutely ridiculous. Any second star received for actual help has been overshadowed by the RIDICULOUS lack of customer service. Fast (slow?) forward three weeks — and many emails and hold hours later — I still have not received my refund. I was told that cc# is invalid (same one I paid with?). I finally got through to reconfirm credit card # after days of holding. (By the way — they only play 4 songs total on their hold recordings. It is slow psychological torture.) I now hum them in my sleep and upon waking. Anyhow, for any type of refund, change question, etc. they have a policy of ‘no email’ so phone only. You are absolutely STUCK if you need help, waiting in this ridiculous queue. Oh God — hear comes Hotel California fot the 28^th time =(.

Expedia is flat out the worst! there prices were higher than the hotel direct, they quoted me close to $ 500 for an Alamo rental car in Florida for the week and I got the same size car directly with Alamo for $ 159!
If Expedia calls you back it shows and Arizona area code, no way! These people are sourced in perhaps the Philippines?
Avoid them!

I booked a hotel at EXPEDIA for a premium suite. When I got to the hotel, they gave me a standard suite. Expedia did not relay the confirmation or reservation to the hotel for a premium suite. They will ripped you off your money and lie to you. Do not book thru expedia, just book directly to the hotel.

I am writing this review to let others know, never to get hotel and air tickets thru expedia which will rip you off. I did a reservation for shereton on the fall hotel in niagra falls in canada thru them. They charged me $ 550 for two nights and promised me the room would be facing niagra fall. But the room I got didn’t have any window facing niagra fall instead the window was in front of the wall from where even sun light cannot come thru.
Tried to explain everything to the receptionist but all my efforts went in vain. Tried to get hold of expedia which was of no use since the guy who did my reservation named (ketan) was sitting somewhere in India .
My entire visit ended up in drain as I got so frustrated that I left the hotel next day.
I wish I wouldn’t have gone thru expedia.
Just remember expedia operations are done from India so if you live in USA you cannot do anything once your credit card is charged on false promises. They’ll try to lure you thru cheap prices but ultimately you’ll end up losing everything because that’s actually what they specialize in .
I am writing this not out of frustration but after giving a considerable thought so that others cannot be bluffed into their fraud.

I purchased the Protection Plan for a package plan (flight + hotel). I had to cancel the trip due to a death in the family. You are refunded hotel cost and given credit for flight. Upon utilizing the credit, you are charged $ 150 per ticket fee. Part of the Protection Plan is that Expedia will reimburse you the $ 150 fee (s). However, this was not automatic. To date I have not been reimbursed (4 months later). I have been on over 10 phone calls totalling 8 hours (they put you on hold for extended periods of time) and most times these calls end with the service being disconnected (not by me). I have had to fax receipts over 3 different times, i’ve been hung up on by service reps that don’t want to deal with the headache, they’ve discarded my case number, I cannot speak with the same service rep when i request them by name… I WILL NEVER BOOK WITH EXPEDIA AGAIN, AND DON’T WASTE YOUR MONEY ON THE PROTECTION PLAN!!!

Worst experience ever!!! My grandmother was dying and I needed to get to WI and I booked a flight and car rental thru them. I went to conclude the order and BAM! O we are sorry but the price went up to this… Amount. Do you still want to book?! Well it said it was the last 2 seats on the plane so I did! And then the next day I found something a $ 123 cheaper and emailed pics and everything to their price guarantee email and they keep declining me my refund for $ 123. Wtf!!! I had the stress of having to hurry and get to my grandmothers and these people are crooks. Never use them! I know I have learned my lesson they can suck a egg. If there were zero stars they wouldn’t even deserve that! I’m going to the BBB next

The worst travel agency I have ever dealt with. Long story short, they charged extra and hidden fees that were not disclosed, refuses to cancel a reservation far before it was even due for check in, and is equipped with rude and inconsiderate employees. This is not the way to do business. The only reason they have 2 starts is because they can potentially save u $ 15 dollars if u wish to go through days of hassle and wait for the pigs to fly.

Been waiting for 9 days to hear from them. All I want is email on the London hotel I’m staying in. They for some reason are unable to reply and get this info. It seems to me like an easy request…

Worst service ever. Insurance, «can cancel for any reason» is a lie. 1.5+ hours to book a flight by phone (3-​way can’t be done online easily) with idiots who can’t make decisions, can’t interpret their rules, and who give wrong information. The call ended up costing me an additional $ 60 as the first tickets were gone before the guy could get «the information he needed».For a cancellation, I was told in order to get the insurance, I needed to rebook with the same airlines, which I did and was refused the refund by Berkshire, anyway. Next step — attorney general’s office. Misleading advertising is illegal. They need to vote in an entire new board of directors, figure out how to do things right, train all of their employees, and start over again.
Two bad experiences with Expedia — never again!

I don’t even want to give 1 star. I have had one bad experience or inconvenience after another. As one hotel reservationist called them — they are just a MIDDLE man and you can go directly to hotel site or try
.

If you think you have trouble with Expedia wait until you try to get a refund from a trip THEY cancelled due to weather. It’s been two weeks and all I get is the run around. Now they tell me it may be until after the first of the year until they are able to process my refund of $ 460.00. Then I asked why people even book with them instead of directly with airlines and hotels and his answer was «i don’t know». AWESOME!

I have had plenty of terrible experience with expedia. First of all, you will have to pay at the time of booking. If you book directly with the hotels, most of the time you don’t have to pay until you check out. Secondly, I checked quite a few times with hotels, expedia is NOT cheaper! Thirdly, there are times the expedia website shows there is hot tub in the hotel, but there isn’t. My recent experience with expedia was that the swimming pool in the hotel I booked was filthy and expedia wouldn’t even want to talk to the hotel about it. After my persistence, they accepted the talk to the front desk. But the hotel front desk people were lying — ‘the water is very clean and there are people swimming in it right now’. The truth is — there were no people swimming in the pool at all! I told expedia ‘i can send you a picture of the pool if you give me an e. mail address’. No, they were not interested. BTW, that hotel is Campbell Inn. Don’t stay there, horrible.
I will never ever book with expedia again.

Beware!!! This travel company charges you full price for any reservation you make, no matter how far in advance you make your travel plans! For instance if you make flight/​hotel reservations that cost for instance, $ 1000.00, that amt is charged onto your credit card, immediately. They are basically using your money to fund their accounts! I will boycott this company and I suggest you do the same!