Fatburger

Seriously? I had a fat check they didn’t honor it at all. Than I tried calling the Lady that manages all the fat burgers in Vegas and all of a sudden they want change there answer. The manager of this fat burger (older Hispanic lady) I guess doesn’t care about her job, I saw her making my food with no cap on idk if she washed her hands and always has an attitude. I give tips for good service and you guys suck. Don’t complain when you guys don’t have a job cause your business runs out do to your sh$!?y service.

Drove through fat burger today at about 2:30 PM and repeated the order at the speaker five times — Fatburger no relish no tomato no cheese no mustard. She kept repeating it back incorrectly. So we drove to the window and had to repeat the order three more times… And when she repeated it back she said no lettuce no mayo, add cheese and bacon! Finally cancelled order and left. Her version of what we were ordering was so convoluted that we thought maybe we were on candid camera. They were not busy at all. And you expect a raise to $ 15/​hour next year? Give me a break! What a joke.

We had high hopes for this place. We saw an episode of Undercover Boss and thought after that episode that this place would be top drawer as a result. Sadly, not the case. We had two cheeseburgers and a side of fries and one soft drink. It was almost $ 25. The burgers were decent, but not spectacular. The real downfall was the building and overall general appearance. The ceiling was disgusting with dirt, grime and severe water stains. There was grease and grime all over the salt and pepper shakers, and the whole place was generally grimy. The place was pretty slow, and even taking into consideration that everything is cooked to order, it took 15 minutes to get our order. To top it all off, a message to corporate was totally ignored. Guess the show was simple «entertainment».

Our family has used this location for sometime now. Maybe 10 – 12 years.
The food quality is very consistent, and the service is what is to be expected from a drive-​thru. The orders are repeated, and the staff use term like «please, and thank you».
I have read other reviews complaining about inaccurate charges in the drive-​thru but from my experience my receipts show exactly what I ordered and the cost I expected to pay.
The cleanliness is what keeps me from five stars on this establishment. Stickers and graffiti tend to me regular occurrences on the drive thru wall and window.
We will be coming back again!

I went to the Fat Burger location off of Rancho and Craig Road in Las Vegas, Nevada at about 8:05p.m. –8:22p.m. This is not the first time I’ve been to this location, and this is not the first time I have had horrible service here. This was by far the worst of all the instances, though. I went through the drive-​thru and a lady, Marisol (name on receipt), on the speaker asked if she could take my order. I had but a second to think when she rudely and quickly said, «Just let me know when you’re ready to order.» I said that I was ready to order & she did not respond. I said «hello, can you hear me?» Still no response. She finally came back on and said «let me know when you’re you ready to order» I said yes, I have been ready and started to place my order. She cut-​off me off and told me to hold numerous times while putting in my order. I get up to the window and ask if there was something wrong with the head set because it seemed like any time I started to talk I would get cut off. This lady immediately started to get aggressive with me and tell me, «Well I told you to let me know when you’re ready. I’m too busy here for you to decide what you want.» (Now mind you, as I drive up to the establishment I noticed that there was hardly anyone inside as I pulled up to the drive thru & only 2 cars ahead of me –One car was at the window& the other was waiting behind him to get his food. There was no one behind me). I asked her if there something was wrong with the headset because I tried numerous tine to get her attention at the intercom. She became very unpleasant, hostile, & very unprofessional. She said she was too busy. After arguing with her and telling her she was cutting me off even when I tried to order and her denying this I finally just paid and waited for my food. When I asked for a manager she claimed she was a manager. This surprised me because I cannot believe anybody in their right mind would allow this awful woman to be a manager of anything. She is absolutely horrible with people (again, this isn’t my first time dealing with this lady). I asked for her name and her manager’s number. She said her name was on the receipt. She would not provide me with a ph# to her manager. This whole situation appalled me. I am baffled! Her behavior and customer service is unacceptable! Shame on the owner and shame on Fat Burger for keeping someone like that around!

This was my first time at this location and I probably should have read the reviews before going here. They clearly over charge from what’s on the menu and management gets an attitude when you question it and tells you to call corporate.
I ordered a kids meal which clearly said «choice of burger, chicken fingers, or hot dog $ 7.59». I ordered the burger with cheese and the cashier said without tax it would be $ 9 something so I opted out on the cheese. I pull up to the window (I was in drive thru) and the receipt still said $ 9.57 for a kids meal! I asked her again to explain why it was that much so she went and got a manager. After talking in circles saying that the burger was higher priced then the fingers, she finally said it was because «they charge extra tax». On the receipt I had already been charged for tax so I asked why are we charged twice for tax??? She tells me to call corporate!
Then to top it off the food was horrible. The burger was smashed and just thrown together. I used to love Fatburger and this location will make me second guess going to any other location again!

My complaint is not about the food. It’s generally ok. My complaint is when you through drive thru your forced to go inside to figure the prices. I brought this to the attention of management some weeks ago. It apparently fell on deaf ears. I’m not surprised.

I’m a former employee here, I quit to work at the District Attorney’s office so there’s no hurt feelings & my review is as honest as it gets. It’s disgusting especially if Marisol makes your burger. She under cooks it the patty & never wears gloves. She touches everything with her bare hands & she never washes her hands. She will blow her nose & put the toppings on your burger directly after with her bare hands. Her customer service skills are non existent. She has A LOT of complaints with corporate, complaints with the owner (Peter), & to the main shift leader Ashley. Why does she still works there is beyond me. She has made many customers loose their appetite & walk out. She also take chunks of meat off of your burger & will eat it, & I mean shove the whole thing in her mouth & chew with her mouth open & stuff just falls out of it. She has worked there for 13 – 14 years & still is horrible at what she does. She is constantly touching her hair, boobs, face, nose & mouth. The burger might look & taste fine but trust me. It’s gross. Jose & Raul are great. They will make your burger like they are making it for themselves. & their customer service skills are phenomenal. They clean as much as they possibly can between taking orders, cooking orders, & bringing customers their food. Ashley the shift manager is the best, she trained me & taught me everything I needed to know. She’s great with customers, cleaning, & cooking. Everything is pretty sanitary except for the cockroaches that make it in because Peter is cheap & doesn’t want to pay to get the premises sprayed. So basically, if Marisol isn’t there you’re in the clear. If she is? I’d recommend coming at a different time.

This burger used to be sooo good. but has suffered over the years. So sad to see the quality go. Thank God The Habit is in town now.

I have been to this Fatburger about 3 – 4 times now, and every time, my burger has been excellent. I agree that the place does look like a dump — but I never go inside, I do the drive thru. maybe they don’t have air conditioning, but I don’t care as long as they hand me out my burger! I think it’s the best tasting of all the fastfood burgers. It is expensive, I agree, but I think it’s worth it. And so far, the drive-​thru staff have always been very nice to me. Don’t go inside — just get your burger and head home!

So so so bad. Didn’t even eat. Myself and my 7 year old daughter walk in to a SWELTERING dining room. This is las vegas in the summertime, however I expect a little air conditioning. I figure eh’ maybe they just need to turn the air conditioning up. The lady at the register tells me the air conditioning is broken. This was after I ordered 2 burgers, 2 fries 1 drink and a kids meal. It came up to $ 30. Jesus!, with a dining room that feels like an oven, you would think they’d just give you a freaking cup for free to prevent you from passing out! I must’ve really wanted this burger because I stayed and paid $ 30. UNTIL.. Until the cook and register worker began to argue. The cook began to curse and yell at her as she did him. Remember, I’m with my 7 year old. Neither one of them stopped and went to the back with the issue. My daughter and I were the only customers there! I immediately asked for my refund. I already had my medium drink and my daughter had her kids meal drink. I asked to pay just for the drinks and a refund for the other stuff! Do you know that my medium drink was $ 2.99 & my daughters drink that wasn’t over 8 Oz was $ 3.99! I walked out so upset. .never again

I cannot believe the customer service here. I came through the drive through and had the woman taking me order LITERALLY yell at me. I found out that she was the manager! Such a shame that Fatburger would allow Marisol to be a manager when she doesn’t even care about the customers.
Not even worth it. There’s an In-​N-​Out right around the corner and if you really want Fatburger, go to the one inside the Santa Fe.

It’s a fat, fast food burger. You pick how many meat patties you want on it. It comes with shredded lettuce, diced onions, pickles, and mustard. The fries are nice and fat, just don’t let them get cold.

I think their food is great, especially because I am a vegetarian and their veggie burger is insanely good. I give 2 stars because of the staffs attitude. When ordering I ALWAYS feel rushed, like they just want me to shut the f**ck up. After every sentence they just say «Is that all?» in a rude ass voice. One time I pulled up to the speaker and started ordering and I had alot to order for a lot of people and the girl must have thought her mic was off but we heard her say «OH MY GOD…» like we we’re annoying her because she has to do her job? So I said «You know what, f**ck you, you stupid ass b*tch!» I drove around to see the b*tches face and I flipped her off and went to burger king.
***UPDATE****
AGAIN WITH THAT SALTY ASS ATTITUDE!!!
F*ck this place! My boyfriend and his friend went here last week and right when they pulled up to the drive through speaker, and this lady says «how can I help you», with out even giving him half a f*cking milli-​second to respond, this b*tch yells «HELLOOO???» So my bf literally repeated exactly what I did when it happened to us the first time.
Here’s a tip for the two stupid b*tch employees of this Fatburger: IF YOU DISLIKE YOUR JOB THIS MUCH, GO BE A DEGENERATE SOMEWHERE ELSE, PLEASE.

Wow, haven’t been here in 4 years or so. Especially since 5 guys has come into town. I have to tell you that Fatburger is way better than those other guys.

I remember years ago going to Fatburger and having a juicy fabulous burger that made you dream later of the wonderfulness you had just experienced!
NOT this time! Just not what I remember… It wasn’t the worst burger I have had… but not memorable either.
I really wanted to give them 2 stars for the lacking of taste and quality… I tasted more relish than burger!
I gave them 3 stars because of the fond memories of good burgers in the past!

Wow… where do I start?
I’ve come to this location many times throughout the years, but this was seriously the worst service all the way around and management needs to know about this ASAP!
My husband and I came here for a bite and as soon as we walked in we were met with the most unfriendliest, unprofessional hostile cashier ever. The cashier was visibly annoyed and being rude to the customer at the drive thru and then she rang us up with her personality of a door knob self.
She was loud and disrupting the other workers on the grill, which makes sense why my food tasted like crap. I’ve always received great service at all the Fat-​burgers I’ve been too but this was a disaster. I’d like to know who in the heck hired this crazy person.
The food was sloppy, warm and lacked in taste. It looks like the cook forgot to add salt to the patties. All together this was by far the very worst I’ve come across at FB and I don’t ever want t o come here again. Yikes!!!

So as a kid I came here with my friend, and we watched in horror as her patty was accidentally flopped on the counter. Only just a bit. At least according to the guy who put it right back onto the grill. Maybe he thought we didn’t see. Maybe he thought ten year olds wouldn’t care. But my friends’ mom sure did, and demanded another patty be made.
I didn’t go back for many years, until after high school, when I decided to try their veggie burger. Which turned out to be nothing but a Boca burger. For basically the same price as a regular one. It is fine that they offer it at all, but do not kid yourself into thinking that makes it ok to act like it is takes just as much time and effort as the meat patties, and therefore should be priced like them. Five dollars. Five dollars. Really?

So I’m at a beer festival and someone walks by with a bag of Fatburger and the smell just makes me want some. So my buddies and I head over to get some grub. It’s clean and not too expensive. They are the place if you want a big burger. I was hungry so I got the size large with skinny fries and a chocolate shake. The large has to be around 8oz so that’s a decent size for a burger when your hungry. My friend got herself the medium. The burger was nice and juicy and they make to order so everything was hot. I like that I can choose whats on the burger. The shake is so good but after the burger and fries it was hard to finish ha ha. Nothing to special about the fries. They weren’t bad or have an amazing twist on them so if you like potatoes you will like them.
Fatburger gets 3 stars not only for living up to their name for fat burgers but also because they have good food and good service!

There are only a few places I trust after a certain hour and this place is one of them. The food is made fresh to order. If you order inside or the drive-​thru you should be prepared to wait. Since they are making it fresh it can take a while.
First, get familiar with the size of the burgers here because they can get B-​I-​G! They have combo meals or you can easily just get a burger to satisfy your hunger.
Here are burger sizes:
Small — 2.5oz
Medium — 5.3oz
Large — 8oz
XXL — 16oz
XXXL — 24oz
As you can see they have a size for any stomach. There are also a nice variety of toppings you can add to your burger.
They have a variety of crispy and grilled sandwich options.
If you prefer turkey or veggie burgers they have them too!
You can also choose from chicken strips, hot dogs, and salads.
They have «fat» and «skinny» fries.
Grilled onions, jalapenos, and peppers are available upon request.
The shakes are ALL very good! Try one *if* you have room after your meal :)
If you like breakfast check them out for that sometime they have a pretty good bacon and egg sandwich.