FedEx Office Print & Ship Center

Sadly, I had the miss fortune to need some installation instructions copied for our product.(300)Nothing fancy, just instructions on some paper. I went to this FedEx Office Print & Ship Center to have the copies done. Chris was the man that helped me, he ran the copies and a very nice young lady named, I believe Alja checked me out. Did not pay much attention to the cost until I got back to the house and was informed by my wife that we were charged near .23 cents per copy, (OUCH) Now we had close to an additional .45 product cost. Office Max price was .11 cents a copy. Wife went the next day to complain and was told that the heavier paper is a default setting on the copier. She asked the manager why my husband was not asked if he wanted that paper or made aware of the added cost. His response was that because I wanted the copies right then, they will not change the default. My wife told them this is a poor way to do business. They need to let the customer know that they will be paying double if they want the copies right then and give them the option of picking them up later. The only thing they would do is give us 20% off of our next order. My wife told them we will not be back. Reminds me of the auto repair places that always find some thing wrong with your car when you take it in for an oil change. I was not in a rush to get the copies and nothing was said at the time.

Came in to have some documents printed from there printers today. the young lady in the front was very helpful in helping me figure out how to do it from my email and also helped me right away when something went wrong with one of the printer. Over all it was a pleasant experience.

Considering the poor previous reviews, I imagine this location has hired some new (and better) employees, because my experience was wonderful from start to finish.
I came in lugging six items that needed to be packed and shipped after exhibiting at a conference. The moment i walked in, a woman approached me and started packing everything up for me. There was a lot to pack, and she was quick and efficient. Her colleague was helping other customers, and then helped me get the shipping information set and ready to go in just a few minutes.
Friendly and efficient workers, far better than other FedEx locations I’ve visited before.

Chantrell?
You either need more training in customer service, or you need a new job.
My twenty minutes in the store simply trying to mail two paper envelopes was a huge waste of my weekend.
It is your job to take customers in order, based on how they line up. If some lady jumps in line to drop off her seven boxes and one of them needs to be repackaged to your specifications, put her back in line. Stop blaming your ineptness on working on camera. It’s a poor excuse. It was also shameful to charge her almost $ 5 for three sheets of brown packaging paper.
If the customers are not supposed to use the mailing labels provided, why do you make them available? Either use them or replace them.
If you can’t read my handwriting, just tell me and I will help you do your job. Stop blaming the need to verify the computer. The computer only takes what you put into it.
Clearly you can not run a store by yourself, especially in the middle of the afternoon rush when eight customers are in the store all at the same time. At least you apologized to the one customer you never helped. You said, «I’ll be right there» and never helped him at all. He left, with a disgusted look on his face. I saw him in line at the post office. At least we know what we are in for at the post office.
Not all employees are cut out to work in a customer service job. Maybe you are one of them…

Another bad experience with horrible customer service. I went here to pick up a package and I stood at the counter for about 5 minutes before anyone offered to help me. Finally when someone acknowledged me I wasn’t greeted or anything. The girl at the counter made me feel as if I were bothering her. I don’t understand if people don’t want to deal with customers then they should seek a job where they don’t have to deal with the public!

Im a fan of Kinkos or Now the Fedex Office and Shipping center. Friendly Staff. Quick Service. I needed a card to be laminated and it took minutes and cost a little over a dollar. Even if i had to wait in line the wait has been minimal and ive been on my way.