Film Monkey

This company did not video my wedding but I would like to share my experience in dealing with one of their owners Rebecca. I found this company online and the prices are very cheap so I was obviously very interested. The videos looked mediocre quality and for the price I decided this could potentially work. The owner, Rebecca replied to my emails very promptly but in a very short and indelicate type manner. I decided to look past this because of the price and wanted to move forward. She sent me a contract which I signed and an invoice which I immediately clicked to pay in full. While trying to pay for the services to hold my date/​processing the payment I was advised the company doesn’t accept American Express. Although it CLEARLY has an American Express payment logo ON THE INVOICE itself indicating to the customer this form of payment is accepted. I will attach a screenshot of this if i’m able at the end of this review. I emailed the company letting them know I wasn’t able to proceed and Rebecca replied saying «We only accept VISA, Mastercard or Discover. Please use one of those.»
my response: «Okay, you might want to remove the American Express symbol from the invoice since you don’t accept it. Its in the screenshot I sent over leading customers to believe you accept this form of payment. Just a tip for future transactions. Unfortunately, I don’t have another form of payment so might need to submit at another time when I have something else besides American Express.»
I wrote this reply assuming they would allow us to make another payment, possibly tomorrow with a different card, i mean, surely they see this type of issue all the time at their «Multi Million Dollar» Business. This should be an easy fix, right? Little did she know, I was already making preparations to use my Fiancé’s credit card and try to pay again but thank GOD he is at work and didn’t pick up the phone as while I was calling him this is the reply I received:
«Dear Amanda
Due to non-​payment per clause 2: Payment shall be made to FMS by as follows: FMS shall be paid a 50% non-​refundable deposit to reserve the date. The remaining balance shall be due one (1) week prior to the wedding. If the package above is on sale or special discounted price, then the full amount is due to take advantage of the price. In addition to any other right or remedy provided by law, if The Client fails to pay for the Services when due, FMS has the option to treat such failure to pay as a material breach of this Contract, and may cancel this Contract and/​or seek legal remedies. Therefore, the failure to pay is a breach of contract and Film Monkey reserves the right to cancel said contract anytime. Please take this as legal notice that the contract is cancelled and Film Monkey nor it’s agents will be filming your wedding.»
What kind of company responds to a simple email in this type of manner? So glad I didn’t book with these people! It looks like all of their negative reviews turned out to be true.
Beware Brides!

So incredibly disappointed with this company. After reviewing their wedding videography package options, my fiancé and I were excited thinking we possibly found the right company. Absolutely not! Their correspondence was not only short and dismissive, but flat out rude. In an industry that generally has such high standards for customer service I have yet to come across anything like this. After more research I can absolutely state they are a service factory where quantity means so much more than quality. I would hate to see any bride have to go through the headache of dealing with a company like this during what should be a wonderful time!
UPDATE:
In regards to the company’s response on Unilocal,please search my name in your email history over the last week and you will absolutely find I am not a «competitor». Even your response on this medium is an example of the lack of competency within film monkey. If you took half as much time to respond to a potential client’s request as you do in reputation management, perhaps this negative review would not exist.

They are cheap for a reason. Terrible business ethics and straight up rude to their paying customers. If you want a negative memory of a day that is supposed to be wonderful, then hire these guys! They’ll be sure to make you wish you had hired someone else with their unprofessional correspondence throughout the process.
Pretty terrible. We booked this company after seeing the reviews that they were great. During the wedding, the guy they had come to capture our day was very nice and from what we heard later, stayed later than he was supposed to (we were so wrapped up in the day that we didn’t notice, but are thankful). BUT, not only did it take way longer than the promised 90 business days to receive the footage, but when we inquired about the arrival timing, we got very rude responses like «…what’s the rush…» Can’t tell you how upsetting that was… especially considering they didn’t comply with it on their end and I have the emails and dates to prove this. Then, once we finally did receive the copies, one of the discs was cracked and unable to be played and the footage was completely of the bride and had absolutely no footage of the groom or anyone else during the ceremony. Once we notified them that the disc was cracked, they did send us a new one (definitely not in Blu Ray as promised), but they publicly accused us of cracking the disc when it clearly had happened prior to its arrival. Whether it had happened during shipping or whenever, to accuse your paying clients of breaking the disk is just plain unprofessional. Also, the one major thing that we were looking forward to hearing was the aisle music while walking down since we had great musicians that composed it. Instead, they had another song playing throughout the video so we weren’t able to reminisce that wonderful moment with the music that we so tediously chose. The only footage of the ceremony music is on the raw footage that was sent, but that is unedited and bounces around from scene to scene and is not something that we would like to share with our friends and family. Extremely disappointed and sad that we are not able to relive the actual experience, which is why we decided to hire a videographer to begin with. Very unfortunate and if we had it to do all over again, we would have gone with a better company.

Thank you for capturing our destination wedding! We love our wedding video!
We love the songs you incorporated into the video too… because they were on the DJ’s playlist. Great detail!
And thank you for providing a DVD for each of our families and a Blu-​ray disc for the married couple.
We will be referring your excellent videography to our friends on the East Coast (where we live!)
Thanks so much!!!

I just uploaded pictures of our emails for everyone to see I’m not a competitor. Just looking for an honest company to provide me a service for my upcoming wedding.

My fiancé and I are planning a wedding right now. I found Film Monkey online and was impressed with the videos. I was hesitant based on some negative reviews, but I went in with a hopeful heart and positive thoughts. Becca and Chris responded to my email with one word answers. I asked to speak with someone by phone to get some questions answered, and my email was ignored. I resent my email and received only partial one word answers again. I asked if there was a location I could meet someone to get some questions answered and again I was ignored. I never even got to the point of considering this company because they decided to completely ignore my emails/​calls. I emailed 6 times and called twice over the course of 3 weeks. If you want a company who is involved or who cares about you, this is not the company.
At 3:55pm today (same day I posted this review) I received a threatening email from this business stating if I do not remove this review, they will file a lawsuit against me.
What I have listed above in my review is my truthful experience and I am sharing my own experience on a website which supplies reviews to customers. There would be no reason this company should threaten to file suit for reviewing my exact experience. This is an extremely unprofessional comment (to threaten me with a lawsuit) and an unacceptable reaction to (me) a customer who was willing and able to pay for video services. I received the absolute worst service and treatment from this company throughout my entire planning process, and it is a shame that other couples will actually contact these rude business owners and be in the same position I was.
Furthermore, Becca replied to me in an email (before she threatened to file a lawsuit against me for this review) saying she was on vacation with her husband and children during the 3 weeks I was trying to contact them (August through September) and that I was asking for much too speedy of an answer since they were away on vacation for 3 weeks. I gave this company 3 weeks to respond to me, and I am sure most brides would agree that 3 weeks is a substantial time to wait for a complete reply.
I also found this article online about this company, please read if considering. It specifically states this company is part of a scam. It seems this company may be ran by an individual male posing as a married couple.

I do NOT recommend this company at all! They are a husband and wife team who appeared to be kind and professional, at first, which was why I thought I was booking them. Unfortunately, they outsource their videographers. I had no clue who the videographer was that showed up to my wedding. After I had already signed the contract and paid for 4 hours, the week before my wedding, they asked me if I wanted to purchase another few hours since I would only have my 30 minute ceremony on the video. Apparently, the way they calculate travel and set up time, it would’ve taken them 3.5 hours for that alone, leaving me only 30 minutes on my actual video. I inquired why it would take them so long when they calculated travel time to be 2 hours, when the ceremony venue was only a 15-​minute drive, with traffic, from the reception venue. After discussing this with them, they emailed, «well, your going to lose and hour right there but, hey, you seem like a pro at this stuff so we will pack up and leave at 8PM.» Rude and unprofessional! And something I DID NOT want to deal with a week before my wedding! They also do not send invoice reminders to their customers. Instead of reminding us, they were going to make us forfeit our deposit and labeled a «breach of contract» if it were not for my amazing wedding coordinator who found out for me that the last payment was due. They claimed they had been trying to email me, but they had my email address already since that was how we had been corresponding and I had never once received and email or a phone call. Even my wedding planner found it difficult to reach them when she was tallying up the final payments for my wedding vendors. After receiving the video, I was better off having my family and friends record it because the quality was so poor. I even «gave in» and paid for the extra hour and it wasn’t even on the reel. The video was blurry as if it were recorded on a cell phone camera, and the «highlight» reel captured none of the important parts of my wedding. I got what I paid for that was for sure. If I could do this all over again, I would have allotted more of my budget towards a more trustworthy, ethical, professional, and higher quality videographer.
Make sure you don’t own a business. They will say you’re a «nightmare» for leaving HONEST reviews.
From the owner:
«Remove yours and we will do the same. You are interfering with our livelihood as well. If you had a problem you should have talked to us first rather than cry on the Internet.»

I wanted to book a videographer and was happy with Film Monkeys pricing. Becca was very persistent contacting me, clearly wanting business. I contacted them and they were responsive, but sent follow up emails an hour after I wrote them back… I wanted time to think about my options. Then they mentioned that they had filmed at my venue multiple times, so I asked if I could see a video from my venue, they said no and all of the videos were from other states, so how could I be sure they even had a business in Vegas. I asked if we could meet in person so I could feel more comfortable making a payment to reserve my date, they said no I need to pay first because they have kids and no time, but were still wanting me to pay my deposit, and work with me. I’m sorry but part of owning a business is meeting with clients. I asked the venue if they had heard of them and no one could recall, so I became more skeptical. Then when I insisted on meeting they said they didn’t think they were the right videographers for me, because I wanted to meet in person. They couldn’t be more correct, I will not have a vendor not meet with me before I pay them! This business is highly unprofessional.

They are a pleasure to work with!!! Flexible and on-​time.